Clay Cooley Chevrolet

If I could give this joke of a dealership 0 stars I would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of Tray Allen on Tuesday via web and phone. I have all o would- I live out of state (6 hours away) and I began dealing with a salesperson by the name of Tray Allen on Tuesday via web and phone. I have all of the text messages exchanged between Tray and myself. I had a trade in vehicle and Tray stated that I was good to go for the vehicle I wanted- financing approved and my husband on the loan with me. We put down a down payment on Thursday via phone and made Tray aware that since we live out of state 6 hours away we would be in on Saturday (one of two days off both me and my husband get from work.) Oh and I was encouraged to “just call into work” so I could come pick up the new vehicle on Thursday or Friday instead of waiting until the weekend. We get to the dealership today after leaving home early this morning only to find out Tray had blatantly lied to me- flat out lied and lied by omission. I was informed the dealership would not take my trade, and I was not even on the loan. After all afternoon sitting at this joke of a dealership and one of the sales managers “mentioning” that maybe i should just let my trade in get repossessed so I would not have two car notes (with the new car I did not get) , we left, due to them not wanting to make anything right. Oh and the scammed us out of the down payment- said it would be maybe 2 days or so before we see it refunded back and kept putting it off when I asked numerous times for a receipt showing it was refunded- we never got a receipt before we finally left. We couldn’t have left any earlier because they took my vehicle key from me and somehow “disappeared” for 3 hours. I attempted to ask to speak to Mr. Clay Cooley himself about this complete and utter ridiculousness that happened today, and I was denied. Maybe someone who sees this can get me in contact with him. Regardless I will get in contact with him, or a lawyer will, for blatant deceptive business practices and stealing a large sum of money as a “down payment” after lying to me. Oh and I have cancer (diagnosed 2 months ago) and these clowns took a whole day away from me spending time with my family due to their blatant lies and deception. More

mafia ripping of even underwarranty please help coustomer overestimating bad behavier not on time service no updates they openly said we don't care we are to busy please help people overestimating bad behavier not on time service no updates they openly said we don't care we are to busy please help people More

This dealer is a joke. Go to a dealer that says what the price on the sticker is the price These idiots up sell prices claiming services you night not want to buy but are Go to a dealer that says what the price on the sticker is the price These idiots up sell prices claiming services you night not want to buy but are forced to. Don't work with Trey or JC. Good luck More

Do not shop here! I worked with Trey all day. After running our credit several times, we were told the final price was 4k more than what was on paper. Told that was th I worked with Trey all day. After running our credit several times, we were told the final price was 4k more than what was on paper. Told that was the Clay Cooley Family Protection. What? Oh we replace the lost keys, fix chiped windshields, dent repair ect....What? Never lost a key and nowadays windshield chips are repaired for free with your insurance provider. Called to talk to a manager, was answered by a person who called himself JC. Asked what his name was and he said "JC". Very professional! Regardless, find a dealer who is honest up front so you dont waist your time. Might be the worst we have ever dealt with. More

Worst I have seen, and I did not talk to them very long. They are asking $100,000 over MSRP for a corvette. What a shame. They are stealing from Chevrolet if you think about it. MSRP + the dealership ch They are asking $100,000 over MSRP for a corvette. What a shame. They are stealing from Chevrolet if you think about it. MSRP + the dealership charges make these companies a lot of money. Chevrolet could have asked $100,000 more for the corvette, but they supposedly did not for a reason. To allow people access to that kind of car. I believe chevrolet should cease doing business with dealers like this, who prey on their customers and cheat their suppliers. Vandergriff is just like these guys, as I have had dealings with them. Also Plano Buick GMC charge over MSRP when they can get away with it. Buyer beware! More

They try to sell you something that you don’t want or need and over price need and over price More

I have tried several months to get work done on my car I purchased in July 2022. I needed a loaner car to leave my car in service, I was told they didn’t have any available mind u I have been trying all the purchased in July 2022. I needed a loaner car to leave my car in service, I was told they didn’t have any available mind u I have been trying all these months now today I am told there is a waiting list to get a loaner but I have to leave my car to get on the list so I would still be without a car while my car is being worked on. Is that not the dumbest thing u have ever heard. So I ask to speak to service manager. I wait outside in 24 degree temp for at least 20 min and he never comes out. I finally leave. I am so frustrated I don’t know what to do now! I really wonder if Clay Cooley himself knows how poor his service depts are More

This dealership is the worst they will mess up the parts and lie so you will have to pay. I got a brand new radiator and and a month after my car ran hot again and they damage the radiator and said they did and lie so you will have to pay. I got a brand new radiator and and a month after my car ran hot again and they damage the radiator and said they didn’t know what happen !!! Don’t buy from them More

Great service with deals that you don't get any place,car with the expectation that you looking for.prices are great in this time when everything is wxpensive with the expectation that you looking for.prices are great in this time when everything is wxpensive More

Bait and switch or just poor business practice. Me and my wife took the day off and drove 4 hours from Oklahoma just to find out that they were selling the car we talked to them about to someone el Me and my wife took the day off and drove 4 hours from Oklahoma just to find out that they were selling the car we talked to them about to someone else as we walked in. This was very rude, we talked to sales man the night before telling him we would be there and set up an appointment for Friday at 2pm, Friday morning Joe texted the wife twice and she told him we were coming. Then at 1 o'clock salesman texted and I let him know I would be there on time. We actually arrive 10 minutes till 2 and they were in the process of selling it to someone else. Between me and the wife we lost 2 days of work, and the cost if driving 200 miles 400 round trip. They offered to fill my tank up, but was already full and a an insult. Be warned poor people to do business with More