Clay Cooley Chevrolet
Irving, TX
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Great service advisor, I think his name was John. The mechanic got grease and oil in my carpet, but the service manager reached out to make it right with me. Slight issue with quoted price vs actual The mechanic got grease and oil in my carpet, but the service manager reached out to make it right with me. Slight issue with quoted price vs actual price when I got there, but they met the quote (2nd time this has happened, git burnt the 1st time). As long as they stand behind the agreed price and make accidents right (accidents do happen) ill continue to drive 2 hours each way to do business with them. More
It was good friendly service and did not take all day. Other employees were nice. Other employees were nice. More
my service advisor David sucked. The office in whole had bad communication. The receptionist would say one thing about my car, then my service advisor would call from his house and t The office in whole had bad communication. The receptionist would say one thing about my car, then my service advisor would call from his house and tell me my car had a different status. I finally had an advisor Timothy come and gave me definite answers on my vehicle. It was a total 180 from the service I was getting before with david. Would very much not recommend any one i like to get serviced here unless it was guaranteed Tim would be in charge. More
John Crews was very efficient and courteous and kept me in the loop of what they were doing to my car. Anthony was my driver home and picked me up for my return . He was very pleasant and a safe driver. in the loop of what they were doing to my car. Anthony was my driver home and picked me up for my return . He was very pleasant and a safe driver. More
My family was very pleased with the service Dearler Tray Allen provided. He was very knowledgeable answering any questions or concerns. Looking forward to working with him in the near future. Allen provided. He was very knowledgeable answering any questions or concerns. Looking forward to working with him in the near future. More
good would come again they made the whole process simple and it didn't take too long, and it didn't take too long, More
No communication, lack of transparency, high pressure and deceptive trade practices and inaccurate website info, which is how most people shop these days. Post sale care almost non-existent and what care is deceptive trade practices and inaccurate website info, which is how most people shop these days. Post sale care almost non-existent and what care is offered is slow to materialize. For what I'm paying for a "new" vehicle, I expected better. This is the first vehicle I bought, out of 8, where I felt worse after the purchase and not better. Aren't you supposed be happy? My brother bought a Chevrolet Colorado a few years ago and his salesman, who he really enjoyed, STILL contacts him to ask how he and his truck are doing! THIS is how car buying is supposed to be. I didn't get that this time. I was made to feel like I wasn't good enough to make the purchase I wanted. That's a strange tactic. More

