Clay Cooley Chevrolet - Service Center

I love receiving service at Clay Cooley Chevrolet! Awesome staff!! They're the very best! Awesome staff!! They're the very best! More

The service department has improved with the service/managers and service since my last visit! service/managers and service since my last visit! More

I would definitely recommend the service dept. Timothy was great and a big help getting the job done fast and correctly. Wish the sales department was as good. Timothy was great and a big help getting the job done fast and correctly. Wish the sales department was as good. More

Jay checked me in and the team fulfilled my request in less than an hour. Great work! less than an hour. Great work! More

Ruben Martinez was amazing! Great personality. Only reason 4 stars is because of the long wait time but he was awesome so the wait was worth it. Great personality. Only reason 4 stars is because of the long wait time but he was awesome so the wait was worth it. More

I called 4 Chevrolets dealerships within the DFW for key fob replacement availability and this was the only dealership that stated they could take me now! Upon arrival I was greeted by Ruben Martinez who ga fob replacement availability and this was the only dealership that stated they could take me now! Upon arrival I was greeted by Ruben Martinez who gave me excellent customer service. Ruben was soo energetic and helpful throughout my service. Give this Man a promotion!!!! More

Overall great experience on taking my Suburban to get service at Clay Cooley Chevrolet my advisor Jay Fortenot kept me informed about my vehicle. Great service service at Clay Cooley Chevrolet my advisor Jay Fortenot kept me informed about my vehicle. Great service More

excellent customer service Robert the tech really interacts with the customer something not seen before interacts with the customer something not seen before More

Professional Review of Clay Cooley Chrysler of Irving I recently brought my truck in for a recall on a transmission part, with the assurance that the warranty repair would be completed in about Irving I recently brought my truck in for a recall on a transmission part, with the assurance that the warranty repair would be completed in about two weeks or less. In reality, the repair dragged on for approximately one month and two weeks—an outrageous delay that disrupted my daily life. From the very beginning, the lack of communication was astounding. Despite this being a warranty repair, I was never offered a loaner vehicle. Instead, I was forced to spend over $2,000 on a rental truck that I desperately needed for work. Every call to the dealership resulted in vague responses and endless runarounds. It wasn’t until I persistently inquired that I even learned the name of my service advisor, Obrayan Nunez—a clear indication of how little customer care is prioritized. The situation deteriorated further when I finally returned to pick up my truck. I was absolutely appalled that they couldn’t even take two minutes to pull my truck up from their chaotic, enormous parking lot. Instead, I had to wander around with my luggage and backpack, fresh from a trip, while they fumbled to locate my vehicle. To add insult to injury, my truck wasn’t even washed upon return. Overall, the entire experience was marred by gross incompetence, severe delays, and a blatant disregard for customer time and convenience. This level of unprofessionalism is completely unacceptable, and I will never trust Clay Cooley Chrysler of Irving with my vehicle again. Consider this a warning to anyone seeking reliable and efficient service. More

I have not found a single person at this dealership I did not like. Each individual is most helpful, professional and friendly. From sales to service, I give them 5 stars! not like. Each individual is most helpful, professional and friendly. From sales to service, I give them 5 stars! More