Clay Cooley Chrysler Dodge Jeep Ram Dallas

Only cares about making a sale I bought a brand new vehicle from Dallas Dodge on Saturday, 12/19/15 with 70 miles on it. At 350 miles my check engine light came on. I called Christm I bought a brand new vehicle from Dallas Dodge on Saturday, 12/19/15 with 70 miles on it. At 350 miles my check engine light came on. I called Christmas Eve, explained the situation and was told to bring it in for service. When I asked if I needed to schedule an appointment I was told it was not necessary. I came in the following Saturday, 12/26/15 to have the check engine light looked at. I was told it was a small vacuum leak, put in a rental, and sent on my way. I picked my Jeep up from being serviced Monday, 12/28/15. The check engine light came on with 938 miles the same week. I made an appointment to bring my vehicle in on 01/02/16 at 8:30am. I arrived at 8:26am, checked in and was told to have a seat in the waiting area. After an hour and a half without an update I approached the service counter to find out what was wrong with my car. Thirty minutes later my service tech came to me to only say they haven't looked at it yet and they are putting me in a rental. I understand repairs take time, not having a part takes time, what I don't understand is why I'm told to schedule an appointment when it "doesn't guarantee my car will be looked at". I expected to leave my car for repairs today. I did not expect to wait two hours without any update and without my car being diagnosed. I did expect some kind of concern, care I've spent the last two Saturday's in this service center with only having 1,000 miles on my car. I emailed the Service Manager of my experience and was told he would have someone contact me. I never spoke with any one and ended up taking my vehicle somewhere to be fixed. A simple update would have been great. More

Wonderful sales person Jeovanni I had decided to buy a new suv didn't know what kind.Jeovanni salesmen sat down and explained whitch Suv was best for me and my family. And did a Won I had decided to buy a new suv didn't know what kind.Jeovanni salesmen sat down and explained whitch Suv was best for me and my family. And did a Wonderful Job, I recommend to go with Jeovanni. Thank you for my 2016 jeep Cheerokee More

Nice Experience! Dealership was very professional and informative. They helped with a bad situation and got us on our way with a new vehicle. Overall time at the dea Dealership was very professional and informative. They helped with a bad situation and got us on our way with a new vehicle. Overall time at the dealership was extremely long but only due to us being very picky and indecisive. Our salesperson was very patient while we made a decision and saw the buying process all the way through. Once we decided on a vehicle the negotiations were very easy and financing was done quickly and efficiently. If you are in the market for a Dodge, Jeep, Chrysler or a used vehicle go see these guys. More

Poor attention to detail Jeep's brakes not fixed right the first time. Picked it up the second time and the interior trim was not put back on, but rather laying in the back se Jeep's brakes not fixed right the first time. Picked it up the second time and the interior trim was not put back on, but rather laying in the back seat. Obviously nobody checked to be sure the car was fixed correctly either time. The only good news is that there are lots of Chrysler Jeep dealers in Dallas. I'll not be back. More

Good experience Just purchased a 2015 Jeep Grand Cherokee Altitude. The experience was great; good customer service and friendly salesmen. I would recommend them to m Just purchased a 2015 Jeep Grand Cherokee Altitude. The experience was great; good customer service and friendly salesmen. I would recommend them to my family and friends. More

Dodge Dallas The dealership is just a scam who is unorganized n not worth your time. It makes paying customers like me not even want a dodge brand car! The dealership is just a scam who is unorganized n not worth your time. It makes paying customers like me not even want a dodge brand car! More

Horrible Customer Service, rude. Rude...rude Worst customer service ever, if I could just give my vehicle back and go else where, I would. Waste my time sitting around for hours with no update. I Worst customer service ever, if I could just give my vehicle back and go else where, I would. Waste my time sitting around for hours with no update. I do not recommend buying a car here unless you have at least 4 days of your life to waste sitting around waiting on them. More

recall went in for a recall on my ram, found out it had t recalls they had me out in less than an hour, wow!! i will reccomend this dealer for service needs went in for a recall on my ram, found out it had t recalls they had me out in less than an hour, wow!! i will reccomend this dealer for service needs thanks to the way i was treated More

Worst Car Repair Experience Every 2013 Dodge Challenger -Car repairs were turn into Dallas Dodge, but they moved the car to Rockwall Dodge for insurance repair. I was giving an estimat 2013 Dodge Challenger -Car repairs were turn into Dallas Dodge, but they moved the car to Rockwall Dodge for insurance repair. I was giving an estimate 3 weeks for $6500. The actually time was 2 1/2 months, over budget $11,000. The suggested to change the alternator because of a recall and it was under warranty, but it made the starter go out. That cost another $250.00 on top of the deductible. Pick up the car and it was smoking before we can get it home. They service it again because of a loose clamp that was brand new. 2 weeks later, the new alternator service light is on, contact the service manager and getting no response. More

Awesome!!!!!!!!!! Third vehicle purchased from them and they just keep getting better. Professional, courteous, knowledgeable, fair, honest, and truly concerned that w Third vehicle purchased from them and they just keep getting better. Professional, courteous, knowledgeable, fair, honest, and truly concerned that we get the vehicle that we wanted and needed. I highly recommend Dallas Dodge. More