Clay Cooley Chrysler Dodge Jeep Ram - Service Center

The process was easy, scheduled online. Clean, efficient, friendly staff. Vehicle seat covered and paper matt on floor. Clean, efficient, friendly staff. Vehicle seat covered and paper matt on floor. More

It took longer than I expected for my recent Jeep repairs when I last visited when I last visited More

Eddie and Cody in service were excellent. Took us to the back and patiently explained needed service. Misty arranged it so that we could talk with them. Very professional. I get all my servic Took us to the back and patiently explained needed service. Misty arranged it so that we could talk with them. Very professional. I get all my service at Clay Cooley. They are always patient and professional. The service process keeps you updated all along the way. Highly recommend! More

The service was prompt and I was in and out with no delay. Very polite people delay. Very polite people More

Very good experience. I give it a ten out of 10 Will come back again. I give it a ten out of 10 Will come back again. More

Service was great as it always is. Service advisor is always friendly and returns my calls. Service advisor is always friendly and returns my calls. More

I recently had my Jeep serviced at Clay Cooley Chrysler Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time and lack of timely communication. I dropped off the vehicle on a Thursday but didn’t receive it back until the following Tuesday. This is my primary vehicle for daily commute, so being without it for that many days was extremely difficult to manage. What made it more frustrating was that on Friday I was told the vehicle would be checked in the morning and that I’d be informed about the parts delivery timeline. Unfortunately, by late Friday, the check still wasn’t done, and I had to scramble to arrange last-minute transportation. Additionally, while the staff I worked with is usually friendly, on that particular day, the communication was lacking. When I reached out for an update, I was told that I wasn’t the only customer and that they were busy with others. I understand the shop can be busy, but I expected a more professional and courteous response, especially given the delay and uncertainty I was dealing with. Overall, I appreciate the quality of the service work itself, but the customer service and communication during the process fell short, and I hope the dealership can improve on that front going forward. More

Extremely helpful and very considerate. She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of u She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of urgency that Tony had. More

I was kept in the loop during the whole process and was given a fairly accurate timeline in when my car would be ready. given a fairly accurate timeline in when my car would be ready. More

The Service was great, everyone was very helpful. They've exceeded my expectations and the vehicle was completed at a timely manner. They've exceeded my expectations and the vehicle was completed at a timely manner. More