Clay Cooley Ford

Srevice dept took care of me. Waiting area was nice and clean. Good job. Thanks Waiting area was nice and clean. Good job. Thanks More

I was promised a brake controller. It was supposed to be mailed to me. I have emailed and left messages that are unanswered. It is truly frustrating when you can’t get any response fro It was supposed to be mailed to me. I have emailed and left messages that are unanswered. It is truly frustrating when you can’t get any response from anyone!!! More

Excellent experience from start to finish. Justin Villa and Ivan Martinez are top-notch h and make the whole process easy, smooth, quick and accommodating. Justin Villa and Ivan Martinez are top-notch h and make the whole process easy, smooth, quick and accommodating. More

Purchased a new 2024 Ford Mustang GT convertible. Flew out to Dallas to buy a new Mustang GT and had a great purchase experience with only minor issues. I was aware about some of the add ons but the Flew out to Dallas to buy a new Mustang GT and had a great purchase experience with only minor issues. I was aware about some of the add ons but the price was still better than elsewhere. Eligio and Augusto were awesome to work with. I highly recommend Cooley Ford. More

We bought our vehicle at this dealership, the sales person was very nice. Mr. Nacho helps us with service appointments and he goes above and beyond when helping. person was very nice. Mr. Nacho helps us with service appointments and he goes above and beyond when helping. More

Oscar listens to your problem. He explains what they are going to do. And keep you updated on everything so that you are well informed. He explains what they are going to do. And keep you updated on everything so that you are well informed. More

Thank you Chris the service advisor. Very helpful and always professional. He's the reason while Id do business her again. I don't want to work with Karen. She needs restraining and not Very helpful and always professional. He's the reason while Id do business her again. I don't want to work with Karen. She needs restraining and not professional or helpful. Service technician miss the panel assembly when finishing my truck. There was a easily noticeable opening in the dash panel above the driver console. Chris said he would help to get it corrected. Also wanted to thank Tai. Big Thanks for the help with the loaner vehicle Tai. More

I bought a new car and it was missing a key, so I had to go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I n go back and get a key programmed for my car. I was in the waiting room, and the service tech came to me and told me someone was on the phone and I needed to tell him I lost my key and that was the only way I could get another key. I was a bit confused, so I went to the phone and the person on the other line asked me to confirm that I did NOT receive two keys and that I had lost my key. I put the phone down and told the service tech I was not going to lie to this person on the phone. Nacho Ortega, the service tech then said, well great, now the dealership will have to pay for the key. I returned to the phone and told the person I did NOT lose my key and was only given one key when I purchased the car and I had an I owe you notice verifying this issue. I later learned from the sales person that new car owners get a free key if THEY lose the key, so apparently, the dealership was trying to cash in on the free key owed to me if I ever lost one. Very shady business. I purchased the car with cash which went pretty quickly, however it took about two hours for them to get my car washed and ready for me to drive away. Overall, I was not at all impressed with this dealership. Can't say I will be back based on the key issue they were trying to pull over on me. In addition, this was the purchase of a new 2024 Ford Expedition. I got ZERO instruction on anything on the car. When I asked how to program my code on the door, the service rep stated he didn't know and i had to read the owners' manual. The service tech on the next desk over heard this response and said he would help me. He did and I was able to program my code on the door. In addition, it does not give me a very good feeling knowing that a key to my car, was "lost" at the dealership. How does that happen? Now I have two keys but it's a bit unsettling knowing an extra key to my car is out there "somewhere". More

Finance dept took over two days to do my deal as they didn't have the opportunity to sell me on useless addons. Xavier did all he could despite the greed didn't have the opportunity to sell me on useless addons. Xavier did all he could despite the greed More

My service advisor Nacho went above and beyond to ensure I was a satisfied customer. His dedication and attention to detail truly set him apart. I couldn’t ask for a better advisor or a dealership that cons I was a satisfied customer. His dedication and attention to detail truly set him apart. I couldn’t ask for a better advisor or a dealership that consistently delivers such amazing service. Highly recommended! More