Clay Cooley Ford

Alec in the service department was very good, and kept me in the loop. I was very pleased with the service. in the loop. I was very pleased with the service. More

I love my new Bronco I purchased from Clay Cooley Ford. Thank you Ross, Faraz, and Mike! Thank you Ross, Faraz, and Mike! More

They have good prices and good people. I don’t like the dealer add-ons, though. I think that is crooked I don’t like the dealer add-ons, though. I think that is crooked More

The best service ever, after purchasing 200 new vehicles in 20 years nobody offered the service and consideration as you did thanks in 20 years nobody offered the service and consideration as you did thanks More

They helped me out in getting a vehicle to leave out of the dealership that day the dealership that day More

Faraz was very accommodating in ensuring our deal happened. They made me a great deal happened. They made me a great deal More

Ky was great. Everything went smoothly. Recommended you already to other people. Glad we could make a deal. Everything went smoothly. Recommended you already to other people. Glad we could make a deal. More

Finally traded in my car and got a great deal on a year old Ford Escape! Jevin, Nicole and Jasel were all very helpful old Ford Escape! Jevin, Nicole and Jasel were all very helpful More

Amazing ! ! Tre was my sales rep and he was great. So thankful for his work ehic ! Tre was my sales rep and he was great. So thankful for his work ehic More

Started off as a great experience, Kevin Pryor was a fun and very chill Sales rep. Honestly he was probably the only reason I left the lot with the vehicles that day. I brought my wife to get her a. new exp and very chill Sales rep. Honestly he was probably the only reason I left the lot with the vehicles that day. I brought my wife to get her a. new explorer and upgrade my F150. Kevin brought us a bunch of different cars, gave us the space and privacy to talk about it wasn't overly pressuring at all. When we finally decided we want to move forward, I told him specifically not to run my credit more than 2 times due to a deal I was trying to work out on something else. I left to run an errand and came back to a total of 7 new inquiries on my report. I was irate, that was the one thing I asked them not to do and they decided to do it anyways. Kevin states that the floor manager is the one who did it. After word an F&I manager Mike Chanlasen came out and gave me a whole bunch of excuse as to why they felt the need to do it. Stated that if it was him he would not of done it that way. Once again they put the blame on the floor manager; who throughout this entire process did not once come out and speak to me about it. A simple apology would have went a long way. After I calm down and negotiate out the interest rate, 7.9%, which at the time said was the absolute best they could do, for my wife's Explorer. I decide to leave with the both vehicles anyways, Because I did not want to screw Kevin out of the hard work he did. Fast forward 6 days later Mike Chanlasen calls me and tells me that they sent in the wrong invoice to the lender and with the correct invoice the rate needs to go up to 9.1%. I refused and said we had a sign agreement and if they would have said that on the front end I would have never left with that car. He states he will look to see if there is somewhere else where he could get the 7.9%. Without mentioning it to me, he attempts to run my credit 2 more times and lies about saying he told me he would. Thankfully I froze my credit profile and saw the alerts. He then says that he found a better rate at 7.75 with a different lender somehow magically after this whole situation, I respectfully declined and stated I would like to keep my 7.9% we signed for and would not help because he decided to try and hit my credit report again after my immense anger towards them doing it to me the first time. I'm still not sure what is going on. or if I even own the car that my wife is now driving around in. Clay if you're out there feel free to give me a call, would love to chat. Once again, shout out to Kevin...he was cool. More