Clay Cooley Ford

They advertise no dealer adding but they actually have a plus package “that’s already on the car” that’s supposed to come with tint, etc. there’s none of that on my car. They also included a 3 year warran plus package “that’s already on the car” that’s supposed to come with tint, etc. there’s none of that on my car. They also included a 3 year warranty that’s “baked into the price”. That can’t be removed. So it adds about 3k to their advertised price. The manager couldn’t remove it , even though the paper work says I can cancel in 30 days….. More

I arrived for my scheduled appointment and they told me to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he w to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he would get in trouble and offered me a free tank of gas in exchange for this. Late I got a cash from the service manager. As an apology they came and picked up my car to do a free detailing an fill up of gas of my car and brought me a loaner. 3 days later they returned my car and it had gas, but wasn't detailed, want even vacuumed. I can't the service manager about this multiple times and he never replied. Unprofessional and inept. More

Oscar was very helpful throughout the whole process of getting my 2021 F150 repaired Would definitely be coming back getting my 2021 F150 repaired Would definitely be coming back More

Thank you for doing very good work. I am very appreciative of that the work was done the same day. I am very appreciative of that the work was done the same day. More

Kevin was most helpful in keeping me informed throughout the delivery and sales process. He took the time to explain ordering process and features of my new Ranger the delivery and sales process. He took the time to explain ordering process and features of my new Ranger More

Friendly staff. However getting service set up seems to take a rather long time. I am still waiting for glass repair service to be scheduled. However getting service set up seems to take a rather long time. I am still waiting for glass repair service to be scheduled. More

Kevin was awesome, easy to work with, he look for the right vehicle I want. right vehicle I want. More

The GM has no regards to customers at all. Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this re Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this reaches him. More

Very friendly and knowledgeable sales staff. They have a good selection of cars and I found exactly what I wanted. I live 3 hours away and we were able to complete negotiations and finalize our They have a good selection of cars and I found exactly what I wanted. I live 3 hours away and we were able to complete negotiations and finalize our deal via text and email. More

A dealer that takes care of its customers and does what it says it will do. it says it will do. More