Clay Cooley Ford

First I would like to say is bring back Austin Howell and put him in charge of the service department (IF IT AIN"T BROKE, DON'T FIX IT) instead of aka (THE DESK JOCKEY PENCIL PUSHER ALEC R). At least Mr. and put him in charge of the service department (IF IT AIN"T BROKE, DON'T FIX IT) instead of aka (THE DESK JOCKEY PENCIL PUSHER ALEC R). At least Mr. Howell is more people friendlier and very knowledgeable of FORD products. I been bring 5 different FORD vehicles to this service department since 1992! Another person you should take care of is service technician Chris James, also very knowledgeable (AT LEAST HE OWNS A FORD). So who every is reading this sends it to the right people to get there xxxx together and get ride of the D.J.P.P. Other than that I'm happy with the out come AFTER Mr. Howell and Chris James took over the service of my vehicle and of the relationship I've had in the past with Mr. Howell. Dropped vehicle off for service: 1. 2/14-3/19 not fixed (DJPP still had it) 2. 3/24-3/31 not fixed (DJPP still had it) 3. 4/1-5/5 Chris James and Mr. Howell did what (DJPP) could not do! I WOULD ONLY RECOMMEND THIS SERVICE CENTER AFTER SOME CHANGES AT MANAGEMENT. In closing I give Austin Howell and Chris James 5 STARS and the DJPP, It's not worth my time.... Thank You Dan C. Ford Owner Since 1984 More

Chris was did a great job of having my truck serviced in a timely manner. He gave me an accurate wait time and estimate for the work. I'll be working with Chris again in the future. a timely manner. He gave me an accurate wait time and estimate for the work. I'll be working with Chris again in the future. More

I initially contacted the dealership on April 30th to purchase a 2024 F-250 King Ranch. After some negotiation, we agreed on a price. However, when I asked for a purchase order, they included a $2,500 do purchase a 2024 F-250 King Ranch. After some negotiation, we agreed on a price. However, when I asked for a purchase order, they included a $2,500 down payment that I had never agreed to—just to make the numbers match. I made it clear that I wasn’t okay with that and backed out of the deal. On May 2nd, I called back and offered to buy the vehicle at the original agreed-upon price, without the unauthorized down payment. Instead of honoring the deal, they raised their dealer add-on fee by $3,000. I have documentation to back all of this up if anyone’s interested. I strongly recommend staying away from this dealership—or at the very least, proceed with extreme caution. If you're curious, search their name on Reddit. I’m clearly not the only one who’s had a bad experience. More

Chris was very helpful and went out of his way to help us. He is the reason we stuck with Clay Cooley. us. He is the reason we stuck with Clay Cooley. More

Super cool people. Easy to purchase a car! Thank you! Really appreciate it! Thank you! Easy to purchase a car! Thank you! Really appreciate it! Thank you! More

VERY dissatisfied with the overall experience of purchasing two brand new vans from the dealership. The salesperson and the manager were of no help to us at all. We didn't get what we asked for and purchasing two brand new vans from the dealership. The salesperson and the manager were of no help to us at all. We didn't get what we asked for and neither van came with a passenger seat! We will NOT be buying from them ever again. They even left us on empty on the first van that we did pick up. More

Great customer service. I was curious to find out why the changed all 4 tires for new ones. When there was already new ones on it. I was curious to find out why the changed all 4 tires for new ones. When there was already new ones on it. More

I called and set up everything before going to the dealership. They had it all ready and I was in and out in an hour with my new van. Great experience, I will call Ashley again when I need a new veh dealership. They had it all ready and I was in and out in an hour with my new van. Great experience, I will call Ashley again when I need a new vehicle! More

Came I. Got oil change. Hope they put in synthetic oil. Report said a needed a wheel alignment After 16,000 miles? Also the tech forgot to put oil ch Got oil change. Hope they put in synthetic oil. Report said a needed a wheel alignment After 16,000 miles? Also the tech forgot to put oil change sticker in windshield. I went back in and he apologized More

Great service, take care my recalls & oil change in timely manner, highly recommend Clay Cooley timely manner, highly recommend Clay Cooley More