Clay Cooley Ford - Service Center

I've had 3 unacceptable services with Billy Cox and Don Davis Ford service department. I do not recommend their services. Not sure if fraudulent acts are taking place or not, with warranty company's paying Davis Ford service department. I do not recommend their services. Not sure if fraudulent acts are taking place or not, with warranty company's paying for parts that are not actually being used for vehicles being serviced or some services not even being performed. I will definitely not be purchasing any future vehicles from Don Davis Ford. More

DON DAVIS FORD- ELIZABETH CARDENAS ELIZABETH WAS GREAT. I DROPPED MY CAR OFF AT FORD AT 9:30AM. ELIZABETH WAS SO FRIENDLY AND KNOWLEDGEABLE ABOUT WHAT I NEEDED. DON DAVIS FORD DID A GRE ELIZABETH WAS GREAT. I DROPPED MY CAR OFF AT FORD AT 9:30AM. ELIZABETH WAS SO FRIENDLY AND KNOWLEDGEABLE ABOUT WHAT I NEEDED. DON DAVIS FORD DID A GREAT TUNE-UP ON MY VEHICLE. More

Very friendly. Got service done in a timely manner. Took all precautions to keep interior clean and germ free. No problems with put everything back. Took all precautions to keep interior clean and germ free. No problems with put everything back. More

I scheduled an appointment a week in advance. When I arrived for my appointment, the service advisor I scheduled with had not worked at this location for over 2 months. Instead I had a service advisor w arrived for my appointment, the service advisor I scheduled with had not worked at this location for over 2 months. Instead I had a service advisor who has horrible etiquette. I went in for an oil change and for them to check a rattling noise in my truck. Upon checking in with the advisor, he collected my info for my truck and then walked back into his office. Five minutes later, he pokes his head out and said, "Did you need sonething else?" I wasn't sure if he gathered all my info as he just walked off and didn't say anything. I waited in the lobby for the oil change which took over 4 hours for them to just complete! If an oil change is going to take that long, you tell your guest about the estimate or you check in with them if there is a delay. I had to walk into his office and ask why it's taking so long. The only response I got was, "they are working on it." No insights or nothing... I have a maintenance plan with them, but I would prefer to not use it and go elsewhere. They simply did not care about my time, so I will not give them any more of my money. This service department needs a total overhaul. More

Once again Don-Davis Ford in Arlington had completed their service on time . Thank you to service advisor Billy Cox and his group. The F-350 has always been serviced at Don-Davis since I purchased there their service on time . Thank you to service advisor Billy Cox and his group. The F-350 has always been serviced at Don-Davis since I purchased there in 2015. More

Not very professional service department is rude I bought wiper blades and they never worked good always sticking I was told they only last six months or a year Would not replace them I bought them at the la wiper blades and they never worked good always sticking I was told they only last six months or a year Would not replace them I bought them at the last oil change November I will g. Will go to Walmart to replace them More

Fast Dependable Honest These are top 3 reasons I take my MKZ to Don Davis. Sam was new to me, but great follow up. I got everything done I needed and the recommend collant These are top 3 reasons I take my MKZ to Don Davis. Sam was new to me, but great follow up. I got everything done I needed and the recommend collant switch will keep the car running perfectly. Thank you More

Service was quick and I got my car back the same day. This will be my new go to place for service. Thanks Billy you were awesome. This will be my new go to place for service. Thanks Billy you were awesome. More

Casual We took the car to Don Davis for recall work and questions about a Ford aluminum hood paint issue. Every one has been polite ;however there has been We took the car to Don Davis for recall work and questions about a Ford aluminum hood paint issue. Every one has been polite ;however there has been miscommunication about work being completed, when parts will arrive, and where to go to have the Hood inspected. These issues will be resolved in good time. More

Very poor service not happy at all with it they didn't give us good service after I dropped my truck off in we will not be coming back to them again they just lost a good customer. On top of this they did give us good service after I dropped my truck off in we will not be coming back to them again they just lost a good customer. On top of this they didn't provide us with no transportation after we dropped my truck off for a week didn't have no way to get to work just very bad service they also didn't call me to tell me what was wrong with my vehicle I had to call them in when I did call them they gave me the run around just very bad service have a bless day... More