Clay Cooley Ford - Service Center

Samer was very professional and informative. He stepped in when my service agent was too busy to even introduce himself. I waited 15 minutes before Samer stepped in to help. I give Samer 5 stars. in when my service agent was too busy to even introduce himself. I waited 15 minutes before Samer stepped in to help. I give Samer 5 stars. More

No Communication! Waited over 2 weeks for a response and heard nothing. I then made 2 phone calls and left messages to return and advise status. Waited another week a Waited over 2 weeks for a response and heard nothing. I then made 2 phone calls and left messages to return and advise status. Waited another week and called and left another message and followed up with an email with no response to either. I did not get a response until a called wanting to speak with someone over the service department. This was a company vehicle with high miles that we finally decided not to fix and just replace. If replaced with a Ford, we will be looking for a different dealership to use for service. More

Absolutely a joke. 5 hours to get an oil change. Zero communication and when I did find someone, I was lied too. Very very bad experience communication and when I did find someone, I was lied too. Very very bad experience More

Wonderful Customer Service At checkout I found out I was charge extra for the full oil change plus, which rotated my tires and the bill was pretty high. But Elizabeth spoke with At checkout I found out I was charge extra for the full oil change plus, which rotated my tires and the bill was pretty high. But Elizabeth spoke with management and fixed it all. Overall very pleased. More

Short handed in service Currently, the dealership in an inconvenience to get to because of the road construction in the area but we bought two vehicles there last November. F Currently, the dealership in an inconvenience to get to because of the road construction in the area but we bought two vehicles there last November. For the last couple of months, the service department has been short-handed it seems and getting a return phone call has been days at times if at all. While everyone there is very friendly, it's a 30 min drive each way for me to get there and it took me 3 trips to get the parts needed for my new truck only to find out there is a manufacturing flaw in the tailgate on these trucks apparently and the new parts made no difference. I will most likely return to this dealership for service but I know now I will have to take a day off work to get anything done unless they hire more people. More

Very good service and customer relations, Samer Rashid was very good service advisor answering all my queries with warm smile and greeting. Thank you very much was very good service advisor answering all my queries with warm smile and greeting. Thank you very much More

Larry was great and stayed in constant contact. I was Larry was great and stayed in constant contact. I was very disappointed that I was NOT given a Lincoln for a loaner which I was supposed to receive Larry was great and stayed in constant contact. I was very disappointed that I was NOT given a Lincoln for a loaner which I was supposed to receive according to my paperwork when I bought my Lincoln from Don Davis. And the “oil change required“ light is still on, which makes me wonder if the oil was changed? The other two engine light issues were handled well. Just wonder if the oil was over looked? More

Great service provided by Larry DAVIS. He was very responsive and attentive to all my needs. He wasn’t able to get me a Lincoln rental but it was short notice. responsive and attentive to all my needs. He wasn’t able to get me a Lincoln rental but it was short notice. More

This was my first so so experience. I was the only person in the service lane and their were at least 6 people milling around. I also did not like the jiffy lube approach to up sell services. I will continue in the service lane and their were at least 6 people milling around. I also did not like the jiffy lube approach to up sell services. I will continue to go as the service that they did was great. More

Great service Billy Cox did an outstanding job with my oil change and the tech was very efficient as well. I always look forward to working with Service Dept. Billy Cox did an outstanding job with my oil change and the tech was very efficient as well. I always look forward to working with Service Dept. More