Clay Cooley Ford - Service Center

I appreciate Billy Cox for setting up an appointment to get the recall done on my 2017 Ford Escape. He was able to provide me an estimate on how long the fix would take. This helped me plan whether I wou get the recall done on my 2017 Ford Escape. He was able to provide me an estimate on how long the fix would take. This helped me plan whether I would stay until it was fixed, or to arrange for a ride home if it was an all day fix. As for the off-site telephone operators for Ford Service, I find them very ineffective. They were not able to tell me how long this fix would take. For a previous visit, they scheduled me on a Saturday for work that should have been scheduled on a weekday. I was so frustrated with them, I was ready to stop buying anymore Ford vehicles. More

Came in for Service left with 2 new vehicles Billy Cox helped us with service on my wife's vehicle. As always he did an outstanding job! We look forward to seeing him when we come in for servic Billy Cox helped us with service on my wife's vehicle. As always he did an outstanding job! We look forward to seeing him when we come in for service. He is very knowledgeable, provides great customer service and follows through to make sure that we a;ways receive a great service experience every time! While Billy was working on my wife's vehicle, I went over to visit Larry Hinton, who has taken care of all of our vehicle purchases for many years. Larry looked at where we were in our current vehicles and helped my wife and I to get into two vehicles. Larry is the reason we keep coming back to Don Davis! He is professional, very knowledgeable, very customer focused, and genuinely cares about his customers. My family calls him Uncle Larry. This was our first time working with Willie Woodard. Willie did an outstanding job and helped work things out so that the financing fit what we were looking for. Willie is very customer focused and provided a great experience! More

I went to the dealership about a warranty issue. I spent over two hours there before the service advisor told me that my vehicle would not be covered under warranty and if j wanted to I would have to pay ou over two hours there before the service advisor told me that my vehicle would not be covered under warranty and if j wanted to I would have to pay out of my pocket. I will never go back and use their service department or purchase a vehicle from them. They lost a customer for life. More

Communications was horrible. only one of the four complaints were resolved. Had to take truck to get the tire that they replaced balanced when I got home. Cost me $15 complaints were resolved. Had to take truck to get the tire that they replaced balanced when I got home. Cost me $15 More

Jason was awesome! He got my car in quick and did a great job letting me know what’s going on. I recommend him highly to anyone who comes in. Thanks! job letting me know what’s going on. I recommend him highly to anyone who comes in. Thanks! More

Could not talk to a service tech. 3 young kids were trying to assist, but could not answer any questions. Worst experience ever at a service center. trying to assist, but could not answer any questions. Worst experience ever at a service center. More

Excellent experience I had Larry as a service advisor and had one of the best experiences yet. He explained everything and ensured my car was properly taken care of! It I had Larry as a service advisor and had one of the best experiences yet. He explained everything and ensured my car was properly taken care of! It was the best experience at Don Davis to date! More

Very unimpressed. Called the day before and was told to come in at 10 am to see David. He did not hear what I told him about both my vehicles and it took over 2 hours to get oil change and only because we come in at 10 am to see David. He did not hear what I told him about both my vehicles and it took over 2 hours to get oil change and only because we complained. Me and my family have bought 10 vehicles at this dealership in the last 4 years and if our salesman goes it will be our last More

I received excellent service as a walk in customer. I I received excellent service as a walk in customer. I was on an extended work assignment in this area and my car needed routine service. Larry Dav I received excellent service as a walk in customer. I was on an extended work assignment in this area and my car needed routine service. Larry Davis, Service Advisor was professional yet friendly and thorough. I recommend Don Davis dealership to service needs. More

Waste of time I will never return to this dealership again. The main reason I brought my vehicle in wasn't even fixed. And when I tried to show the service person h I will never return to this dealership again. The main reason I brought my vehicle in wasn't even fixed. And when I tried to show the service person he argued and told me it was working fine when the technician checked it. Which is a complete lie since the USB port hadn't worked in MONTHS! He then had me drive my car back to the service bay so the technician could show me that it worked.....and of course it STILL DID NOT! I also got the papers back of what they did and it said I had a nail in my tire. Never in the week they had my car did anyone bother to call and ask if I might want the tire fixed while it was there. More