Clay Cooley Ford - Service Center

Oil Change and Tire Rotation Fiasco My 9:30 Friday appointment for an oil change and tire rotation was quoted as an hour and a half duration. I was finally discharged two and a half hour My 9:30 Friday appointment for an oil change and tire rotation was quoted as an hour and a half duration. I was finally discharged two and a half hours later when service was finally completed. Primary excuse: waiting for a lift. I have been a customer for many years and never had this experience. This was not the fault of Jessica Hall who did her best to keep me informed of the delays.. More

Ok service Everything was ok but at the end rep. Was in a hurry and I was unsure as to what was charge, need my key they missed placed. Everything was ok but at the end rep. Was in a hurry and I was unsure as to what was charge, need my key they missed placed. More

Jessica kept her word on everything she told me. She said my ticket was already written up and whenever I was ready to bring my car in all I had to do was dro kept her word on everything she told me. She said my ticket was already written up and whenever I was ready to bring my car in all I had to do was drop it off and it would take a half a day to fix and I could pick it up whenever I was ready. She was very efficient and true to her word. More

Lincoln wasn't starting so at no charge fix it No matter where I live I will come back to this Don Davis store because everyone seems like family to us. Mrs D Reese's No matter where I live I will come back to this Don Davis store because everyone seems like family to us. Mrs D Reese's More

The Service Department was good, but.. The Service Department was good in its presentation. But it could use more mechanics to speed up the service time there. And as for the only radio tec The Service Department was good in its presentation. But it could use more mechanics to speed up the service time there. And as for the only radio tech there, they need more radio techs. This radio tech only works two half days at this location, Wednesdays and Fridays. I can't get in quickly and out quickly. And that needs to change. More

No follow up Dropped my vehicle off before my set appointment time. Service advisor I was issued through email from dealer no longer worked there. I had to call an Dropped my vehicle off before my set appointment time. Service advisor I was issued through email from dealer no longer worked there. I had to call and follow up with dealer to see when my vehicle would be ready. After an initial phone call on my part ,service guy called me and said it was ready. When I picked up vehicle, service advisor was not there and received no review of service performed on my vehicle. More

Happy but Disappointed I called service department so I could Schedule an appointment so I could be in-and-out and I was told I didn't need one and when I went up there for I called service department so I could Schedule an appointment so I could be in-and-out and I was told I didn't need one and when I went up there for my service they told me that I should have schedule an appointment so I could be in and out faster. More

Always underwhelmed Made appointment for an oil change and service I bought when I bought my car from Don Davis. Last time it took over 4hours, so this time I brought the Made appointment for an oil change and service I bought when I bought my car from Don Davis. Last time it took over 4hours, so this time I brought the car in the afternoon before my appoint at 10am. I came to pick it up at 2:30 and was told they couldn’t find it. I was then instructed to wait in the waiting room. After more than 2 hours I went back to the service Dept. And was told they were finishing my vehicle. They brought it out about 15 min. Later. I asked for a copy of the multipoint diagnostics and it took another 20 min. To track down the report. My recommendation: 1. don’t ever buy service contract from Don Davis 2. Make an appointment, bring it in the day before, expect to wait a few more hours after you get there for a job most places do in 20 minutes (Ok - plus the 10 minutes to have someone wash it) 3. Don’t waste time with these reviews because nothing ever changes More

Faster Than Expected! I came in on a Monday morning, which is always very busy. It was a pleasure to meet Dee Phillips who is the relatively new Service Manager. She has I came in on a Monday morning, which is always very busy. It was a pleasure to meet Dee Phillips who is the relatively new Service Manager. She has a great attitude and is customer oriented. I needed a oil change and tire rotation. Since I expected a long wait, due to the amount of work ahead of me, I was elated that Dee and Arian got me out in about one hour and fifteen minutes. That was Faster Than Expected! Excellent Customer Service!!! More

Car repair My only complaint is that I have to always be the one to find out the status of my repair. Most dealers contact the custo.er to keep them informed. My only complaint is that I have to always be the one to find out the status of my repair. Most dealers contact the custo.er to keep them informed. More