Clay Cooley Ford - Service Center

Long 3 month just for a recalled Never called me when truck ready and never order the parts for a recall even with apoinment left the truck there for over a week the first time and st Never called me when truck ready and never order the parts for a recall even with apoinment left the truck there for over a week the first time and still didn’t finished drop it off again two month later and still left for a week More

buying here the worst. Certifeid pre-owned means zero Bought a certified pre-owned Lincoln MKX 25,000 miles. Brought it home, the rear hub needed replacing, found AC coil leaking into the passenger cab. F Bought a certified pre-owned Lincoln MKX 25,000 miles. Brought it home, the rear hub needed replacing, found AC coil leaking into the passenger cab. Fixed the leak, They say, but will not fix the molded carpet or get the stench out of the car. Did not put the seats back in correectly, leather hanging out of the seat This car is a lemon and the Service Manager told us they refuse to work on this vehicle any longer, we could take it to another dealer as it has a warranty. That is not the definition of great customer service as this dealership claims. Sales staff basically lies and says all the issues will be resolved before the purchase is completed and that is clearly not the case. More

Service not performed as promised Kept my car for two days to put in a new battery. Said they would clean up the engine since they spilled oil all over it, after checking it. After g Kept my car for two days to put in a new battery. Said they would clean up the engine since they spilled oil all over it, after checking it. After getting my car back, nothing under the hood had been touched. Dust, oil everywhere. More

Very Good and Timely thanks to Larry Hinton and Johnny Esquivel. Work was done in a timely manner and was ready when they said it would be done. and Timely thanks to Larry Hinton and Johnny Esquivel. Work was done in a timely manner and was ready when they said it would be done. More

Not too Happy Customer As a customer I should not have to call my service adviser twice in an attempt to get a status on my vehicle after 7 plus hrs of my vehicle being drop As a customer I should not have to call my service adviser twice in an attempt to get a status on my vehicle after 7 plus hrs of my vehicle being dropped off. The service department I'm not really happy with at the moment. Love my sales person Xavier Echendu! More

You Need to hire more mechanics When I brought my car in a couple of months for a tire rotation and oil change, I was there for 3 hours. I thought maybe mechanics were on vacation. L When I brought my car in a couple of months for a tire rotation and oil change, I was there for 3 hours. I thought maybe mechanics were on vacation. Last week I went in for a battery for the key fob and replacement of a headlamp. My appt was at 10:00 and I was there unto 2:00. This is totally unacceptable. Please hire more mechanics because many people who were waiting indicated that they would not be bringing their cars back to this service department. More

A change for the better! This is the first time in the 2 1/2 years I have dealt with Don Davis that the service has been performed in the time I was told and my other commitme This is the first time in the 2 1/2 years I have dealt with Don Davis that the service has been performed in the time I was told and my other commitments were considered. Very impressed with the change for the better at this service center and hope it continues! More

Awesome Ford takes care of me. Iwas given a loaner while my car was being serviced. It rides so much smoother. I was updated on future service that my car nee Ford takes care of me. Iwas given a loaner while my car was being serviced. It rides so much smoother. I was updated on future service that my car needs which was really helpful. Arian was very nice. Desiree was so very helpful when providing me with the loaner. Steven was awesome in delegating the whole process. Thanks so much More

The job was efficiently performed. The employees were very gracious and perform their jobs.my oil light was on and before going on highway again, I needed to get my car serviced. Now t The employees were very gracious and perform their jobs.my oil light was on and before going on highway again, I needed to get my car serviced. Now that I am semi retired it is easy to put off the tasks. Your dealership is convenient to where I live. Thank you. More

Oil Change I dropped off my car at 10:30am and was told it was would take about two hours. It was not ready until after 3:00pm. When I showed up I was one of six I dropped off my car at 10:30am and was told it was would take about two hours. It was not ready until after 3:00pm. When I showed up I was one of six people in line to pick up my vehicle and no one was working the counter. Several of us start grumbling and one of the employees starts laughing like it is a joke...finally one of the service reps joins the line and hears us complaining and goes to find the lady who is supposed to be working at the counter and she starts checking us out. It was just the fact that they didnt care... More