Clay Cooley Ford - Service Center

4th time to bring my 17 Escape in with Transmission issue. Before my warranty had expired, there was some sort of electrical issue that completely screwed up the transmission. When I got the car back I was to Before my warranty had expired, there was some sort of electrical issue that completely screwed up the transmission. When I got the car back I was told that it was "all fixed!". It was not, I could immediately tell that the transmission was still not right. It was slow to engage, sometimes it would lunge into gear. So, I brought the car back. This time, I don't know what they did, but they said they couldn't duplicate the problem. That was hard to believe. It didn't do it all the time, but it was regular enough. So, I took my car to City Garage and asked them to look at the issue. They came back with an error code and told me to go back to Ford. They said, it was probably under warranty and they couldn't fix it. So again, I made an appointment to bring it back in to Ford (where I bought the car brand new just 2.5 years ago - in fact, I have bought at least 5 cars from this dealership as well as my child (2 cars) and my husband (3 cars). 2 days later, nobody called me, so called..."Oh, your car is ready!". "Are you SURE??" I asked. It seemed unbelievable to me that they could of diagnosed the problem and fixed it that quickly. But, I was assured it was ready. So, On Friday, I went to pick up my car. As I was driving out of the dealership service area, I didn't get 100 yards away from the front door when the entire transmission locked up when shifting into second and screamed at me, then the car stopped dead in the middle of the street (blocking traffic) as it dumped it's transmission fluid on the ground. I had to put my flashers on, leave the car in the road, and run back to Don Davis to get someone to help. I was, at the very least hysterical. What if that had happened just 2 minutes later when I was pulling onto HWY 360 perhaps in front of a semi?? Nobody would have ever known it was because my dealership service department sent me out the door with a car they had NEVER TEST DRIVEN! Yes, I am very upset. I am still without a car. And now, because this transmission is shot, and this service department has not fixed the problem, NOBODY in their right mind will ever buy this car from me. There went $24,000 cash I spent at this dealership on a brand new car down the drain. The service manager Dee was extremely nice to me, that's the only good thing about this. More

Very disappointed I scheduled an appointment for an oil change was working with a different advisor because my previous advisor was off. The advisor left for the day wi I scheduled an appointment for an oil change was working with a different advisor because my previous advisor was off. The advisor left for the day without contacting me. I had to call the office prior to closing time to inquire about my car. I’m afraid if I didn’t call my vehicle would have remained for the next morning. Furthermore, I can’t tell you the last time I received a maintenance plan report. The appt before this one my tire pressure wasn’t checked and I had to inflate my tires on my own. Very disappointed in the service. Lincoln should separate their service from Ford. I felt like I got the “Ford” treatment. More

Dead battery Great guys took good care of me, replacing the battery even though it was almost 4 years old..AND got a wash and vacuum!! I love Don Davis.. Great guys took good care of me, replacing the battery even though it was almost 4 years old..AND got a wash and vacuum!! I love Don Davis.. More

Excellent They did a great, as always on my oil change. They also washed it. Jason kept me informed and I do recommend Don Davis Ford. They did a great, as always on my oil change. They also washed it. Jason kept me informed and I do recommend Don Davis Ford. More

Great service Courteous and quick from start to finish. Did what I needed done and asked if there was anything else that they could do for me. Will come again Courteous and quick from start to finish. Did what I needed done and asked if there was anything else that they could do for me. Will come again More

Awful experience. I've been come to your service department since 2016 for the same issue and no one can seem to help. The car has not even been look at after several I've been come to your service department since 2016 for the same issue and no one can seem to help. The car has not even been look at after several times dropping the car off fir the days your technicians requested. More

Product issue out of warranty BUT - Jason proposed a business case to Ford corporate since I had this issue on my other F250 and they agreed with him to participate in the repair. BUT - Jason proposed a business case to Ford corporate since I had this issue on my other F250 and they agreed with him to participate in the repair. 4 year old truck should have NO issues. This will be considered when I’m ready to replace this vehicle. Thank you Jason. More

Too slow The service representative Johnny was super nice, but the service super slow.A check engine light on should not take 8 days to then say it was the gas The service representative Johnny was super nice, but the service super slow.A check engine light on should not take 8 days to then say it was the gasoline.... More

Perfect Service Day Jason gave me a very informative service review. Told me that the inspection on my car had no surprises, and everything was in good condition. He als Jason gave me a very informative service review. Told me that the inspection on my car had no surprises, and everything was in good condition. He also told me what to look for on my next visit. I told him about the difficulty I had with my last service appointment. He assured me that it will never happen again. More

simple oil change Estimated time for oil change in F250 was 2 hours. i would have liked to wait but that's to long for an oil change. Picked it up and DEF hadn't been f Estimated time for oil change in F250 was 2 hours. i would have liked to wait but that's to long for an oil change. Picked it up and DEF hadn't been filled. really inconvenient and this isn't the first time. i didn't notice until i got home the first time this time i noticed after i left the lot but i had to drive back and it was another 45 minutes to get it filled. More