Clay Cooley Ford - Service Center

Service Experience I made my service appointment ahead of time. You team kept me informed of where the valet person was and their arrival. The valet person was courteous I made my service appointment ahead of time. You team kept me informed of where the valet person was and their arrival. The valet person was courteous. While in Service, I was kept informed of the status. My loaner was clean and I appreciate that. Thank you for the overall experience of not having to go in to the dealership for a normal oil change. This perk helped make my decision to purchase a Lincoln. More

So disappointed! I arrived 1:45 for my 2:00 service appointment. I was greeted by other employees. When my service advisor did come out he was busy making small ta I arrived 1:45 for my 2:00 service appointment. I was greeted by other employees. When my service advisor did come out he was busy making small talk with another employee and never introduced himself. It was Mr. Fox I was having an oil change, tire check done. I waited in waiting room for just over 2 hours with no word on status. I went to cashier desk to inquire. She pages Mr. Fox. He finally comes in there and by then it was 2 and 1/2 hours in...I asked why was it taking so long. He told me just because I have appointment for specific time does not mean it goes in at that time. I told him it would have been nice for better communication during the wait. He walked off, no apologies no manners. Never saw him again. My car finally brought around and I get in The the low tire sensor light still on!! WHAT!! I go back inside. Rocky the man that came had to take it back to shop and I waited another 20 minutes. Why was this not checked when tires were rotate?? Why did he not see sensor light on when he pulled it up to office?? I finally pulled off lot at 5:15....3 and 1/2 hour oil change with no communications that it would be that long. No apologies other from poor cashier who was doing all she could. Mr. Fox was so unprofessional and rude. More

Customer service I waited 5 mins for a service writer to greet me and see What type of service I needed. Waited again for the assigned service writer to write up the I waited 5 mins for a service writer to greet me and see What type of service I needed. Waited again for the assigned service writer to write up the order when I had made anapptointment. Still have problem but have decided to go to another dealer to resolve the problem with my vehicle. More

Service rep was great Steven Lynn, our service rep, was very helpful. I had a flat tire and he made sure I was well taken care of. I would recommend Don Davis Lincoln Ford Steven Lynn, our service rep, was very helpful. I had a flat tire and he made sure I was well taken care of. I would recommend Don Davis Lincoln Ford. More

Poor service Advisor assigned was not working. Called next business day, didnt know anything about the car. Called later, no help. Told by different person woul Advisor assigned was not working. Called next business day, didnt know anything about the car. Called later, no help. Told by different person would try to get to the vehicle in a couple days and that they are busy. Had to get a manger involved as car was two weeks old and no one was helping. Went to go pick it up, they could not find the keys or the car. Vehicle still not fixed!! More

Faithful Service produces Faithful Customer Once again, Don Davis impresses me with their professionalism and courtesy, assisting me with not only the kinds of services I needed at the time, but Once again, Don Davis impresses me with their professionalism and courtesy, assisting me with not only the kinds of services I needed at the time, but also giving me information about things such as deals and price matching for future services. They got me in Saturday morning and done by early afternoon for several maintenance services. Their manager, Mr. Greg Ford, who helped me with disputed charges last year, surprised me by tell his service advisers when greeting me that I'm one of their most faithful Saturday customers and to take care of me. That kind of faithful service produces one faithful and satisfied customer. I'll continue to get my service done here! (Side note: The only reason why I didn't give this visit a 5 star max was that I was quoted a time to be completed, and it took a little longer than anticipated. But I can be understanding & forgiving on that. They have proved diligence and fairness to me. I hope they do the same to anyone looking for good service providers) More

Great service rep Great service from my service rep and he kept me posted on repairs. I appreciate him setting my phone up with my car. Great representative for ford Great service from my service rep and he kept me posted on repairs. I appreciate him setting my phone up with my car. Great representative for ford More

This location for car service area has very poor service. The sales department has always been very good and very hopeful at this location. However, this location for car service has very poor service, a The sales department has always been very good and very hopeful at this location. However, this location for car service has very poor service, and very slow service. If you're coming in for a recall on a part or another issue that's mandatory fix under warranty, just seems like no one really cares. More

Really good experience I went for a oil change and a trim piece was falling off my seat. Billy my service write wrote my car up and got everything done in a timely manner. W I went for a oil change and a trim piece was falling off my seat. Billy my service write wrote my car up and got everything done in a timely manner. Will be going back for any other needs. More

Oil and inspection too long Service for oil and inspection took too long. Lack communication on completion from service personnel. This is the third time we have had the same iss Service for oil and inspection took too long. Lack communication on completion from service personnel. This is the third time we have had the same issue with our NCTCOG vehicles. More