Clay Cooley Ford - Service Center

Working hard. Had several things done to my F150. New tires, leveling kit, alignment and a recall. Had some issues but Sam did all he could including giving me a l Had several things done to my F150. New tires, leveling kit, alignment and a recall. Had some issues but Sam did all he could including giving me a loner and delivering my truck to my house. Understand the are understaffed at this time and Sam assured me they are addressing this. Sam is hard working to make things happen. More

Oil change I work during the day and need my vehicle for business purposes, I showed up on Saturday afternoon at 3pm for oil change and was turned away by the ma I work during the day and need my vehicle for business purposes, I showed up on Saturday afternoon at 3pm for oil change and was turned away by the manager of the location, he said they couldn’t help cause they close at 5pm and were too busy, I left and came back in wend at 9:30 for the same oil change and the rep made faces at me like I was bothering them and was sceptical whether they would get around to doing it cause again they were too busy. I left my truck with the rep telling me she would call me when it was done and I may have to leave it overnight. About 6 hours later I still did not get a call and had call her myself to make sure my truck was done. I’m my opinion it too much of a hassle, I will go to jiffy lube and gladly pay 80 bucks to get in and out even though I paid for maintenance package on my truck. More

Very quick service and friendly people Steven Lynn service writer and Robert Campbell service tech are an accent to the dealership, very and friendly and helpful. Job well done. I trust Do Steven Lynn service writer and Robert Campbell service tech are an accent to the dealership, very and friendly and helpful. Job well done. I trust Don Davis for good service and sales. More

Oil change, tire rotation, state inspection and front wipers We dropped off our Lincoln MKX on Saturday so the service center was busy. The service person was polite and helpful. It took almost 5 hrs before the We dropped off our Lincoln MKX on Saturday so the service center was busy. The service person was polite and helpful. It took almost 5 hrs before the vehicle was done. We probably have to make an appointment next time. But all in all the service and the people were great. More

SERVICE CALL Just went in for some maintenance work. You all always make sure my vehicles are serviced timely. Thank you Jason for a great and expeditious job!!!! Just went in for some maintenance work. You all always make sure my vehicles are serviced timely. Thank you Jason for a great and expeditious job!!!! More

Everyone was helpful and friendly . Larry Hinton is a good salesman and the service department was honest with me when they told me it would take all day, and it did. I appreciated the . Larry Hinton is a good salesman and the service department was honest with me when they told me it would take all day, and it did. I appreciated the truth. Then a young guy named Rocky helped me move some stuff in my truck and did it without complaining. More

Great customer service Jason is always the best. Very customer oriented and knowledgeable. He always take the time to explain the service done and what's due next. Jason is always the best. Very customer oriented and knowledgeable. He always take the time to explain the service done and what's due next. More

Bad Service Service was good until I left my car. Was not updated on the status of car. Started calling at 2 pm and after 2 more calls they finally told me my car Service was good until I left my car. Was not updated on the status of car. Started calling at 2 pm and after 2 more calls they finally told me my car would be ready at 5:30.I was there at 5:30 and the car was ready, but the invoice was wrong. They had over charged me and it took another 30 min. to get that resolved. I finally left around 6:30. More

Recall Issues I dealt with Jason. He was nice and pleasant. I took my car in for a brake booster recall issue which they fixed for free. However, I also reported an I dealt with Jason. He was nice and pleasant. I took my car in for a brake booster recall issue which they fixed for free. However, I also reported another issue regarding the sync screen not working, and I was told the APIM (accessory protocol interface module) was out and needed to be replaced for a fee. After checking on support.ford.com, I discovered that the APIM is actually covered under Ford's extended warranty. I wonder why the dealer wanted me to pay for something that's under a recall and covered by Ford. My car also did not get the complimentary wash. More

Had a few questions I purchased the car there, I took it in for a 10k service, I just drop in without an appointment so the wait time was acceptable, it took less than 2 I purchased the car there, I took it in for a 10k service, I just drop in without an appointment so the wait time was acceptable, it took less than 2 hours. I took the car home and popped the hood and the windshield washer fluid was not topped off and niether was the brake fluid. I called the service department and they were willing to refill the washer fluid but they do not top off the brake fluid as it is a closed system???? That is the third brand new Fusion that I have purchased with the selling dealer servicing all of them and I have never heard of the dealer not topping off ALL of the fluids.When they sold me the service contract it specifically stated with the fast lane service that all of the fluids would be topped off. It did not exclude the brake fluid. More