Clay Cooley Genesis of Mesquite

Dealership is great but the guys you have working on the cars need training my car is back in after one day due to them not taking their time to make sure the job is complete im disappointed with mechanical cars need training my car is back in after one day due to them not taking their time to make sure the job is complete im disappointed with mechanical services More

The new building is very nice but our first service experience was far less than spectacular. When we arrived our service rep was on the phone, rather than greet us when he finished his call, left us experience was far less than spectacular. When we arrived our service rep was on the phone, rather than greet us when he finished his call, left us standing and went straight to get information from the car. One of my request was to install the front license plate. After about 2 hours he came back and said he would need to get us a quote on a plate holder. My husband asked why a new luxury car didn’t come with a plate holder, his reply was, “I don’t know, I don’t make the car.” Turns out there was in fact was a plate holder in the cargo area they just hadn’t looked. We were never updated on status of the service and other than an oil change and a wash I still don’t know exactly what services were performed. There was nothing professional about the service which I would expect from any dealer much less the dealer of a luxury car. Maybe we were spoiled from the service we received at Sewell Lexus of Dallas. More

The car buying process here is Amazing! !!! It was very seamless and didn’t take much time. I recommend this dealership 100%. Cristian and Faraz are great! They have wonderful customer servi !!! It was very seamless and didn’t take much time. I recommend this dealership 100%. Cristian and Faraz are great! They have wonderful customer service and want to make sure your needs are met. Can’t say that a lot about dealerships. Thank you for the best car buying experience ! More

The new place is lovely. It was very comfortable a d well-designed. I do appreciate the head mechanic coming out to speak with me to make sure I understood the recommended re It was very comfortable a d well-designed. I do appreciate the head mechanic coming out to speak with me to make sure I understood the recommended repairs. I'll definitely be back. More

Every time I have visited the dealership, I have always received outstanding customer service. The staff from the Terry Crowhurst down to the service technicians are always so welcoming, helpful and courte received outstanding customer service. The staff from the Terry Crowhurst down to the service technicians are always so welcoming, helpful and courteous. More

Clay was extremely helpful! He went out of his way to add me in on a Saturday afternoon. The dealership is stunning. Everyone I came in contact with was so friendly! Thank you! He went out of his way to add me in on a Saturday afternoon. The dealership is stunning. Everyone I came in contact with was so friendly! Thank you! More

Clay provided outstanding customer service from start to finish. He helped me bring in my car, took care of everything smoothly, and had it ready the very next day. His communication was clear, professio to finish. He helped me bring in my car, took care of everything smoothly, and had it ready the very next day. His communication was clear, professional, and truly top-notch. The entire team did a great job, and the experience was fast, easy, and stress-free. I highly recommend Genesis of Mesquite Service Center to anyone looking for excellent service and customer care! More

Great service, clean dealership, great overall, love the snack area variety of great choices. Thank you snack area variety of great choices. Thank you More

I received a warm welcome and was treated as though I was important. My service was completed in less time than expected. The lounge is lovely with ample room to complete your work while you wait!! The se important. My service was completed in less time than expected. The lounge is lovely with ample room to complete your work while you wait!! The service advisor was absolutely wonderful. Thank you, Adriana! More

My experience was not in person. Regardless it was excellent! I’ve had Aston Martin, Mini CooperBMW, Mercedes' and Porsche and Genesis by far tops them all in customer service, sale Regardless it was excellent! I’ve had Aston Martin, Mini CooperBMW, Mercedes' and Porsche and Genesis by far tops them all in customer service, sales and now service. Thank you All More