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Bob Stallings Hyundai - Service Center
Dallas, TX
173 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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173 Reviews of Bob Stallings Hyundai - Service Center
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August 26, 2017
Poor service department I'd urge anyone thinking of doing business with these guys to use extreme caution. After a run in with a pole of my carport I was in need of a new dr I'd urge anyone thinking of doing business with these guys to use extreme caution. After a run in with a pole of my carport I was in need of a new driver side side mirror. I usually get my car serviced at freeman hyundai, but have gotten a little frustrated saying no to them repeatedly on all their upsells they continually push. I call up bob stallings and get transferred multiple times to multiple people to voice mails and hung up on. On my third call I finally get in touch with someone that seems to have any clue what they are talking about. I get quoted south of 400 for parts, labor, and paint for the mirror. I agree. This is a Monday. Guy says the mirror will be in wed and will be painted by Thursday. Come Friday, I still haven't received a call. I call them, after multiple transfers some guy tells me the mirror is already and I make an appointment. I get there Tuesday, wait around for over 2 hours and then get told they never painted the mirror, but they did wash my car for me(big fricking deal). Pissed off, I go home. I come back the following Saturday, spend an hour there and they finally finish the work. They bill me over 450 for the entirety. In my experience, when a business messes us they usually offer discounts as opposed to raising prices. All this hassle,waste of time and money for a silly little side mirror. I can't imagine doing business with these guys for major car work or for buying a new car. I will not be coming back. More
by Peeved customer
Employees Worked With
Service department
Helpful April 17, 2017
Felt right at home. As a woman, I am sometimes intimidated (and with good cause) when I have to visit car dealerships, etc. The entire staff was very friendly and it was As a woman, I am sometimes intimidated (and with good cause) when I have to visit car dealerships, etc. The entire staff was very friendly and it was genuine. Each person that I encountered spoke and offered assistance. The service staff was courteous, helpful and patient. This will definitely be my service center for the life of this car and when I am ready to make another purchase, I will stop here. More
by TinaPhD
Employees Worked With
Ryan
July 26, 2016
NO spare tire. I bought my 2016 Accent on April 23rd. Last week my warning light came on for low tire pressure. I called the service dept and was told i could come I bought my 2016 Accent on April 23rd. Last week my warning light came on for low tire pressure. I called the service dept and was told i could come in now. To my surprise i had a nail in my tire. I told the service tech to patch the tire and exchange it with the spare.. 5 minutes later I was told that I did not have a spare tire. When I asked why, because I just bought the car last april I was told that the 2016 Accent does not come with a spare. I was dumbfounded. I would not have bought a car without a spare. The service guy said that is why you have Roadside Assistance. I am very upset about this.. This is the 5th new car I have bought and all the others came with a new spare. I am very disappointed in Bob Stallings Hyundai. I have learned not to assume and to look for a spare tire when I buy my next car. Sharon Parker More
by Sharon L Parker
Employees Worked With
Other Employees :
Salesman was Amazing Grace (Gary), Kenneth White
April 09, 2016
Exceptional Service With a Smile!! Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how t Honestly, this was one the best Service Departments I have ever encountered. Not only did I pay attention to the way I was treated but I notice how the customers around me were treated. The staff treated me and the other customers like welcomed customer that they were eager to assist. Service Department Specialist John provided exceptional service. He was very informative and showed me proof that services I previous requested and thought were performed by another Hyundai Dealership were not taken care of at all. My visit today was only for an oil change: however, after see how dirty both of my filters were, I also opted to take care of the other services. John was also very courteous and services were taken care in a timely manner. More
by T Reese
Employees Worked With
Service Department John #2781
March 28, 2016
OUTSTANDING EMPLOYEE JEFF GUNTER I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR I WANTED TO TAKE IT UPON MYSELF TO LET YOU KNOW ABOUT A OUTSTANDIND EMPLOYEE BY THE NAME OF JEFF GUNTER. MY HUSBAND AND I HAD A BIG PROBLEM WITH OUR 2013 SONTA. WE WERE TOLD TO TALK TO JEFF GUNTER. AFTER WE EXPLAINED EVERYTHING TO HIM , HE TOOK INTO CONSIDERATION EVERYTHING WE SAID. HE THEN WENT TO SPEAK TO THE MECHANIC ABOUT OUR SITUATION. AFTER HEARING IT ALL, HE TOLD US THAT HE WAS WILLING TO HELP. WE ARE VERY HAPPY AND GRATEFUL FOR WHAT JEFF GUNTER DID FOR US. JEFF WENT ABOVE AND BEYOUND THE CALL OF DUTY, WE WANT TO LET MR. BOB STALLINGS TO KNOW WHAT TYPE OF PERSON HE HAS ON HIS TEAM! THANK YOU AGAIN JEFF GUNTER, WE WILL ALWAYS BE GRATEFUL! MR.& MRS. EDWIN SMITH ( LOYAL CUSTOMERS FOR LIFE) ! More
by MR. E Smith
Employees Worked With
JEFF GUNTER
February 12, 2016
Bob Stalling Hyundai has STOLE My car!! Please read I purchase a 2011 Hyundai Sonata on 2-5-16 through Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at I purchase a 2011 Hyundai Sonata on 2-5-16 through Lone Star Online. . I found paperwork inside the car stating that the vehicle was purchased at Bob Stalling Hyundai so I called them and asked them about the warranty left on the car. They ask me for the vin and said bring the car in and we can extend the warranty. So I took the car to the dealership on February 9th around 4:30 pm. I get there and they began asking me a lot of questions, how long have you had the car? Where did you buy the car? I began to wonder why they were asking so many questions. So they asked me for my keys and said they had to look at the car to determine if the warranty was still good. So I gave them the keys. They told me they were going to pull my car into the garage. Ten minutes the still car was not in the garage so I asked someone where is my car? No one wanted to answer me. So I go to Marcus Williams the General Manager and I ask where is my car? And he tells me your car is OK we just need some information. Can we please have your license for the warranty. And he began coping down all the information from my license. Then he tells me this car is stolen and you’re not getting it back the police are on their way. I said sir I have a paid receipt. I also have a clear title from the DMV. So he goes on to tell me the car was sold to a gentleman. His finances supposedly didn't clear. The dealership did not report the car stolen to the police they just filed a claim with their insurance company. While in possession of the car it's towed for being parked illegally. The tow company contacted the registered and legal owner of the car. They follow Texas laws by contacting the registered owner twice with certified mail but no one returned any of their mail. The dealership failed it's legal obligation to place a lien or title hold on the car. They said they just put a bounty hunter out looking for the car… Really?? Wow The car was never claimed for 3 months. The car became the legal property of the impound due to legal duties and fees. Now having the legal right they sold the car through Lone Star auctioneers a license company. That’s how I purchase the car. With all the legal documents I went to the DMV. The supervisor looked over all the paper work performed a title search. The search revealed clear title, no holds from dealership. The title was issued in my name. When the police got to the dealership they told me that it is a civil case and they can't do anything about it so they allowed the dealership to steal my car of which I possess legal ownership of and was able to show. They like a con artist deceived me out of my keys, by saying they were going to do a warranty check. So the law enforcement being of no help, but providing a report leaving me to find a way home The next day I go back up there with the title in my hand and all the paperwork showing that I own that car. Demanding for my car back. But they would not release the car. They fail to follow the proper steps to show ownership. They never even put a lien on the car or reported it stolen. Bob Stalling Hyundai with deceptive intent stole my car. Now I don't have a car . I had to take days off work to try to fight them to get my car back . I had to rent a car to get back and forth . They have no right to hold my car. ALSO I HAVE ALL THE DOCUMENT FROM THE TOW COMPANY AND AUCTION SHOWING EVERYONE ON THE TITLE WAS NOTIFY. STILL WONT RELEASE THE CAR.. More
by Mistermoore21
February 06, 2016
Excellence Today I visited Bob Stallings Hyundai for the first time. My appointment was scheduled over the phone with ease and professionalism. I can honestly Today I visited Bob Stallings Hyundai for the first time. My appointment was scheduled over the phone with ease and professionalism. I can honestly say that this is one of the cleanest, more professional dealerships I've visited in years. The staff is friendly, they have coffee, water and donuts ready first thing in the morning for their guests. I simply went to get my key FOB programmed and I walked away with everything I asked for, and a cleaned car as well. First class dealership!!! More
by Just My Opinion
Employees Worked With
Several
September 08, 2015
Dallas Police I took advantage of the free oil change for police officers on September 4,2015. I took in my Dodge, not a Hyundai and they still treated me like fam I took advantage of the free oil change for police officers on September 4,2015. I took in my Dodge, not a Hyundai and they still treated me like family. They special ordered me a filter and gave me a loaner vehicle while they did other work to my vehicle. They didn't charge me full price for the other work, they showed me love and charged me 1/2 off. I took them a cake in behalf of the Dallas Police Department as a token of our appreciation. More
by DPD220
Employees Worked With
Lindsey Stuart, Marcus Williams, Robert Stallings
March 21, 2015
Beautiful New Dealership Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by f Well let me tell you that when they say what ever it takes to make you happy, they mean it. I have bought a lot of cars in my past, but this was by far the best experience. From now on we will only drive Hyundai's from Bob Stallings. When you feel welcome and everyone is friendly and seem to mean it and you know they are not just snowing you, you feel comfortable. Little did we know the new Azera was such a great automobile. When we changed insurance the agent told us the cost would be less due to all the safety features and we traded up 2 year newer. I have bought cars all over DFW and none made us feel more welcome than this team of people. If you go into the big dealerships, you get lost. They make you feel like family at Bob Stallings Hyundai. More
by Steveie
Employees Worked With
Other Employees :
Julian Salazar and Irene Aldama, Marcus Williams
February 16, 2015
Amazing Dealership and Oustanding Service Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new fa Bob Stalling's Hyundai still proving they are number 1 in providing Excellence in the customer service experience. I had a chance to visit the new facility today and it is very impressive and the staff still continues to shine with friendly and professional service. More
by jordanf
Employees Worked With
Tonya Bates; David Herrna, Marcus Williams, Jazmin Ayala, Ward Jones
