Clay Cooley Hyundai of Mesquite

Unfortunate the Easycare contract that I was told was not an option when I bought the car. This car has a chip in windshield and I must have the full contract emailed to me in order to get a repair scheduled an option when I bought the car. This car has a chip in windshield and I must have the full contract emailed to me in order to get a repair scheduled based on my phone call with easycare. I didn't notice the chip until I got way down the road. I just want the full contract emailed. The finance manager said he gave it to me but I only have page 1- signature page I am missing pages 2-8 according to the signature page-says 1 of 8. I have talked with salesperson and she continues to give me the same information from finance saying I have the contract. I KNOW what a contract looks like and when it says refer to Section 2 and I have no document with Section 2. I assure you once I have the document and can get the service I paid for- not wait 30 days as was told by Taylor last Friday, I will be of no bother to anyone at that dealership. EVER. Thanks in advance More

It was quick and good service Great job There is nothing more to say nothing at all more to say nothing at all More

Discourteous Unaccountable Non accommodating Little or no customer service quality. You call for information and are transferred to nothing. Always customer service quality. You call for information and are transferred to nothing. Always More

The service manager that was Genesis service manager is very professional. He and a young lady with long blonde hair was the only bright spot. The lack of communication is pathetic. Lack of empathy for my very professional. He and a young lady with long blonde hair was the only bright spot. The lack of communication is pathetic. Lack of empathy for my concern of my 38k car issues was pathetic. Lack of organization is evident. If it wasn't for the kind lady and service manager from Genesis nothing would have gotten done. More

Great experience loop Great experience and a place I would recommend to everyone I know would recommend to everyone I know More

I was taken advantage of and lied to by everyone involved in the deal! My carnote is only suppose to be $580 per month. I told them that I did not want a $3,400 and $600 added service contracts. THEY ALL LIE in the deal! My carnote is only suppose to be $580 per month. I told them that I did not want a $3,400 and $600 added service contracts. THEY ALL LIED (Sales Person, Tony, and John) saying that they bank Consumer Portfolio Services mandated that I get it or the deal would not go through. I spoke to agents at Consumer Portfolio Services who told me that they DO NOT MAKE consumers get any additional service contracts. I told Tony who had NOTHING TO SAY when told about his lie. John called and promised a call back by end of business day. He has yet to call. More

Nice fast and clear I will recommend the place to friends and family thanks you friends and family thanks you More

I went there with an issue that was cause by our previous visit and between Chris and Steve, they took care of the issue!!! visit and between Chris and Steve, they took care of the issue!!! More

I walked with a challenging credit score & little to no money down, but was still able to leave with a pre-owned vehicle. money down, but was still able to leave with a pre-owned vehicle. More

I am pleased to say I found good value and service, while purchasing my new ionic 6. Refreshing change from car buying experiences in the past also I’d like to shout out to Gabriel in sales for going the ext purchasing my new ionic 6. Refreshing change from car buying experiences in the past also I’d like to shout out to Gabriel in sales for going the extra mile. Nice job everyone. More