Clay Cooley Hyundai of Mesquite

DON'T GO SEE CLAY! SALESMAN PICKS UP MOTHER AND (SICK DISABLED CHILD )FROM DART BUS STOP A WHOLE CITY OVER AND ABANDONS THEM AFTER LIEING TO ME ABOUT BEING GUARATEED A SALESMAN PICKS UP MOTHER AND (SICK DISABLED CHILD )FROM DART BUS STOP A WHOLE CITY OVER AND ABANDONS THEM AFTER LIEING TO ME ABOUT BEING GUARATEED APPROVED. THIS SALES PERSON @CLAYCOOLEY( SABRINA KNOX) CALL ME ALL WEEK GUARANTEEING THAT.I HAD 2 APPROVALS ON HER.GUESS WAITING ME KNOWING WHAT I KNOW ABOUT THE INDUSTRY.WANTED PROOF BECAUSE I ADVISED HER I HAD NO MONEY DOWN. SHE WENT AS FAR AS PICK ME IN MY SIX-YEAR-OLD DISABLED DAUGHTER FROM A BUS STOP IN GARLAND TO BRING US TO THE DEALERSHIP IN MESQUITE FULL.WELL, KNOWING I DIDN'T HAVE UBER MONEY.THE BUSES DID NOT RUN OUT THERE. AFTER SITTING AT THE DEALERSHIP, BEING TOLD, EITHER COME UP WITH A $1000 OR GET LOST.SHE THEN ABANDONS US. WE ATTEMPTED TO TRY AND WALK TO FIND A DARTBUS STOP NEARLY GETTING RAN OVER.WE RETURNED BACK TO THE DEALERSHIP WHERE I CONTACTED MESQUITE POLICE TO TRY AND SEE IF THEY COULD HELP OUT GETTING US AT LEAST TO A BUS WHERE WE COULD GO HOME , THEY REFUSED. MY CHILD WAS TIRED SICK , AND SHE HAS (AUTISM )THAT SALES PERSON WAS FULLY AWARE OF THIS. BESIDES THAT, SHE AND I HAD BEEN ON A BUS SINCE 6 O'CLOCK IN THE MORNING.AND WORE EXTREMELY TIRED. THIS WOULD HAVE MADE THE FOURTH CAR THAT WE HAD PURCHASED FROM( @CLAYCOOLEY. IN FACT , THE LATEST BEING THE DAY PRIOR HAS BEEN BOUGHT A TWENTY TWENTY SIX NISSAN ROGUE. NOT ONLY WAS THIS ENTIRE ORDEAL TRAUMATIZING TO MY CHILD AND MYSELF MORE SO HER WAS THE BIGGEST SLAP IN THE FACE EVER. I'M ATTACHING RECEIPTS FROM THE TEXT MESSAGES AND I'M ALSO GOING TO CONTACT MESQUITE. POLICE, TRY AND GET THE INFORMATION FROM THE ACTUAL PHONE CALL. I UNDERSTAND THAT SALES IS A MONEY JOB, BUT AT SOME POINT YOU HAVE TO BE HUMAN AS WELL. NEVER IN A MILLION YEARS THAT I EXPECT THIS FROM CLAY COOLEY. OR THINK THAT THEY WOULD ALLOW THEIR SALESMAN TO STOOP DOWN THIS FAR AND BE THIS EVIL. More

I had a wonderful experience more so than any other place I’ve visited. I recommend Tyrell he’s a 10 out of 10 and will get the job done the right way, he’s amazing so go check him out..!! I’ve visited. I recommend Tyrell he’s a 10 out of 10 and will get the job done the right way, he’s amazing so go check him out..!! More

The service center spent months trying to figure out that that we had an A/C hose that needed to be replaced. Hey let's throw parts at it! We had to have the A/C recharged numerous times. All they had to that we had an A/C hose that needed to be replaced. Hey let's throw parts at it! We had to have the A/C recharged numerous times. All they had to do was a leak test. Which they said they did. Our usual mechanic figured it out overnight. Showed me the build up from the where the leak was. Two months later, still blowing cold. I don't know if it is incompetence or what? Left is feeling like we were taken advantage of.. We were seriously considering upgrading to a newer Hyundai, but feel sour about the service here in Mesquite. Good competent service brings customers back when they want to buy a new car. IF we do decide on a Hyundai, we will go somewhere other than Mesquite Clay Cooley. More

Best car-buying experience I’ve ever had. My salesman, Tyrell, was amazing from start to finish—professional, genuine, and made me feel completely at ease the moment I walked in. After a bad My salesman, Tyrell, was amazing from start to finish—professional, genuine, and made me feel completely at ease the moment I walked in. After a bad experience before, I was honestly dreading this process, but he changed everything. He made me feel valued, never pressured, and helped me confidently choose the right vehicle. The whole process only took about 3 hours, which is unheard of. I don’t usually leave reviews, but this one was well deserved. I’ll definitely be back—thank you again, Tyrell! More

Got sold a new car with messed up parts and other issues going on outside of that. Literally not a Genesis but it won’t give me any other options. going on outside of that. Literally not a Genesis but it won’t give me any other options. More

I was greeted upon arrival maybe a minute wait, Jonathan took care of things within an hour. took care of things within an hour. More

Got oil change and wash Fast friendly and efficient. In and out way under estimated time. In and out way under estimated time. More

Michael came to my car door checked on me, took my car to Service and brought me in like we were friends from long ago .Michael/Zeid were fantastic. Helped me from beginning to end. He allowed me space to ch Service and brought me in like we were friends from long ago .Michael/Zeid were fantastic. Helped me from beginning to end. He allowed me space to choose what I wanted and not get what I needed. From a 2018 Hyundai ELANTRA to a 2025 Hyundai Kona. Thanks More

All went well. If the wait time will get better. They are very nice and friendly If the wait time will get better. They are very nice and friendly More

Excellent Great customer service and professional attention. Was told to expect up to 5 hour wait and they finished in 2. attention. Was told to expect up to 5 hour wait and they finished in 2. More