Clay Cooley Hyundai of Mesquite - Service Center

Chris in the service department was truly a class act. Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! More

Very helpful. I like the video they sent me. And how the help me over the phone. I like the video they sent me. And how the help me over the phone. More

Took my car in for recall and received it back with the check engine light on. Each time I go here I’ve experienced something new breaking down check engine light on. Each time I go here I’ve experienced something new breaking down More

Absolute worst customer service department I have ever experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then the experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then they did not want to honor the valet service- said they had no loaner vehicles, which is what the valet service is. Took 9 months to get car repaired from a windshield defect at time of purchase because no one would call me back or follow up. I love my car, but I would never buy another car from this dealership. The car also came with an easy care package for a year to get any dings repaired, which I’m sure was an added cost as well, can’t get a response now that it’s time to have that done. Very disappointing! My first clue should be the way they answer the phone. More

We took our 2021 Hyundai Santa Fe in for a warranty work in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her know the status of the repair no call. Wensday, no call. Thursday no call. She did get a text on Thursday night informing her it has not been looked at yet. Friday morning we went to the dealership. We saw the service person who helped us. He avoided us. We talked to the service manager he acknowledged the communication I on was lacking on their part. I asked him why was it taking so long. He said it was complicated and they had only two tecjs who were qualified to work on horns. The horn system is comprised of the horn, horn relay, horn clock spring, and fuse. There are simple ways to do a quick check of the horn components. What ther service manager explained is the hornbwiringvis complicated that is why it is taking so long. They also has a lot of cars in front of our car. We also has to rent a car because they dis not have any loaners. When we called to get an update no one answers the phone. When I called back on a different phone, I asked for service and was put on hold then sales picked up, I asked for service and was put on hold again. Then body shop picked up, again I asked for service. I was once again put in hold for 15 minutes. If this is how a dealership representing Hyundai treats customers. I wonder if they are capable of fixing a car. I have dealt with other Hyundai dealers with great results and no problems. Clay Cooley is probably better at selling cars than service. More

If I could leave zero stars I would. If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY f If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY for poor service from management to service staff. This has to be the worst service I've ever, ever, ever received. Words cannot express the horrible experience, deficit communication, and non existing follow through without your own consistency . Not to mention inaccurate documentation of services not even provided. HORRIBLE More

Dropped off vehicle for Dropped off car for service Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignor Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignored. More

I had an absolutely terrible experience with Clay Cooley of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I scheduled to be done (oil change) wasn't done within the 5 hours they had my car. After waiting for weeks for a loaner car that was supposed to be included with my Genesis purchase, I finally scheduled an oil change and recall appointment in which my husband had to drive me to and from both ways because nobody could ever tell me when a valet service appointment would be available and my car was overdue at that point per its alerts. (Don't trust them if they say they will call you back, add you to a list, etc.) I had to call several times throughout the day to ask for an update, and when I finally received a text from the service advisor, it was only to tell me that my car was being washed and would be ready in 10 minutes. When I arrived, I was shocked to find out that they had only done the recalls and not the service I had scheduled. The service advisor even argued with me about my car needing an oil change, despite the fact that my car was telling me it was overdue for one and the sticker they put on my windshield is past the mileage and date for needing service. Overall, I was extremely disappointed with the service department at Clay Cooley of Mesquite. Their lack of communication and disregard for my time and needs as a customer was unacceptable. I would not recommend their service department to anyone and I would not recommend buying a Genesis if you are looking for the level of customer service and quality of car they advertise coming with that brand, you get the exact same as their cheapest Hyundai cars. More

I took my car for a routine oil change early this month (January, 2023). Ever since I bough my car four (4) years ago, I have been receiving great service. On this occasion, I was very pleased with Ms. Jad (January, 2023). Ever since I bough my car four (4) years ago, I have been receiving great service. On this occasion, I was very pleased with Ms. Jade's professionalism and attention to detail when she explain my statement and reminded me of all the benefits I still have for the remaining of the year. I really appreciate her assistance with that, and to everyone in the Clay Cooley Hyundai of Mesquite location. Thank you Ms. Jade! More

The service department has got to be the worst of any dealer I’ve ever been to. They have gotten my car 3 times now for the same repair. Misfire and an oil leak. They blamed the misfire on the oil leak ( dealer I’ve ever been to. They have gotten my car 3 times now for the same repair. Misfire and an oil leak. They blamed the misfire on the oil leak (yeah right) charged me to fix the leak. THE NEXT DAY I have oil everywhere and it’s misfiring. The oil pan has more silicone on the outside and the bolts than anything I’ve ever seen! There was even silicone on the end of the oil dipstick! Absolutely disgusting. I take it back to them to fix this nonsense FOR THE THIRD TIME. And it’s been 4 days not even looked at. You’d think after the 3rd time return it would take some type of priority. Oh did I mention they “did” and charged for an oil change but didn’t change the filter?? Absolutely disgusting. More