Clay Cooley Hyundai of Rockwall

Very friendly staff, but they would not listen to me about my issue and wanted to complete $750 worth of replacements/labor that would NOT have fixed my issue but would have had new parts that did NOT n about my issue and wanted to complete $750 worth of replacements/labor that would NOT have fixed my issue but would have had new parts that did NOT need to be replaced to begin with! I just wish they would have listened to little ol me instead of their overpriced mechanical ingeniousness!!! Finally found a local shop 3 weeks later that would listen to me and had my car back up and running in just a couple hours after they got the needed part!!! So in the long run they cost me 3 extra weeks of a rental car, you would think the Hyundai service expertise would supersede a local shop, but that was not my experience at all!!! More

GREAT GREAT EXCELLENT FIVE STAR ON TIME CUSTOMER SERVICE FIVE STAR WAIT TIME FIVE STAR FIVE STAR WAIT TIME FIVE STAR More

Philip Barth was great an professional as usual. It was in and very quickly and the service taken care of. Look forward to coming back soon to get my oil changed. It was in and very quickly and the service taken care of. Look forward to coming back soon to get my oil changed. More

Most Clay Cooley dealerships strive for excellence. At least, that is my experience. Some dealerships do better than others. This is a good one. At least, that is my experience. Some dealerships do better than others. This is a good one. More

I rate the service department higher than the sales. Didn't feel my business was appreciated when I bought my 2nd vehicle. However, the service advisor, Phillip Barth, has always kept my interest and v Didn't feel my business was appreciated when I bought my 2nd vehicle. However, the service advisor, Phillip Barth, has always kept my interest and vehicle needs a top priority. I've used a few other advisors and they're not too bad but Phillip has always been the best. More

When I showed for my appointment which I had called in a week prior, nobody informed me that the prices had gone up significantly. Philip told me it was going to be $121 and I had a $10 dollar coupon so h week prior, nobody informed me that the prices had gone up significantly. Philip told me it was going to be $121 and I had a $10 dollar coupon so he said he was doing me a favor and giving me $98. That’s freaking insane for an oil change and I told him I won’t be coming back. The crazy thing when I asked where Kenny was some people said I don’t know an Kenny are you kidding me? He’s been there for as long as I’ve been going and he was the one who got me a new motor cause Hyundai knew they had motor issues. Also, every time I go, I was told last oil change I needed antifreeze that it was low and I was like that’s OK. I can put it in my friend checked it who is a mechanic and he’s like it’s full. Why would they tell you they wanted to charge you 100 and something dollars for antifreeze when you were full? I just feel like being a woman sometimes which I’m very knowledgeable of motors cause we drag race that they try to pull one on me. I just feel this place has lost me credibility and I’m sorry to have to say that. More

Jennifer was the best customer service person I have dealt with in years. Real customer service so I give her an A+. Everyone was very helpful with the questions that I had and very nice. dealt with in years. Real customer service so I give her an A+. Everyone was very helpful with the questions that I had and very nice. More

Jennifer in the service department was absolutely outstanding and was extremely helpful. We really appreciated her expertise and willingness to help us any ways she could. outstanding and was extremely helpful. We really appreciated her expertise and willingness to help us any ways she could. More

Phillip and the service department were great. Communication was excellent and the service was speedy. Everyone was very courteous and friendly. Communication was excellent and the service was speedy. Everyone was very courteous and friendly. More

Excellent customer service and experience. Provides clear understanding of vehicle needs to maintain top performance. Provides clear understanding of vehicle needs to maintain top performance. More