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Clay Cooley Kia

Irving, TX

4.4
268 Reviews
Central Kia of Irving treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Don't forget to visit our YouTube Channel to view customer testimonials, clips from company events and current advertisements. www.YouTube.com/NewCentralKia
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1247 East Airport Frwy

Irving, TX

75062

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Showing 268 reviews

October 18, 2025

They care nothing about you after the sale! The dealership does not know how to register cars appropriately. My daughter still does not have tags….and is now driving with expired tags. We can’t More

by Erica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alvin Webb
Oct 22, 2025 -

Clay Cooley Kia responded

Thank you for this feedback, Erica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 22, 2025 -

Clay Cooley Kia responded

Thank you for this feedback, Erica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 18, 2025

Great dealership and staff. I have purchased three vehicles from them in the past two years. Joe Fernandez is an awesome deal maker and can get you in a new car. More

by tommierains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Fernandez, Hal Hulbert
Oct 19, 2025 -

Clay Cooley Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2025

Great dealership. No vehicle add ons that they pass to the customer. Bought 2 vehicles here and would do it again. They have great warranty and maintenance add ons for More

by D3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fonsy
Oct 13, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2025

It was fast and easy I was in and out in less than a few hours my sales rep Brayden was awesome More

by LCRAIN83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
Oct 13, 2025 -

Clay Cooley Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Kia.

October 10, 2025

The car buying process was quick. We ended up purchasing two new vehicles and that was the time spent in the dealership was less than expected. Gary was friendly and knowledgeable abo More

by Elisia.W.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mar Yanto, Hal Hulbert
Oct 10, 2025 -

Clay Cooley Kia responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Clay Cooley Kia!

October 10, 2025

This was my second time purchasing a car from Clay Cooley and it has been the best experience but this last time was so much better. Ashley was an amazing help, so nice and patient. We felt so welcome and he More

by y.zuniga0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley F, Hal Hulbert
Oct 10, 2025 -

Clay Cooley Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Kia.

October 08, 2025

Great service as always. Thank you for the quick timing and providing the shuttle for transportation. More

by jp_mcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wylie, Hal Hulbert
Oct 08, 2025 -

Clay Cooley Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 07, 2025

In many interactions, they were either incompetent or deictful or both. The quoted price changed, and they were late getting my tags. Then, they claimed I did not pay the full (inflated) price, but I pai More

by bart7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Willey
1.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hal Hulbert
Oct 10, 2025 -

Clay Cooley Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Oct 10, 2025 -

Clay Cooley Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Oct 10, 2025 -

bart7 responded

you can reach me at Bart@videofest.org or 2142077696

October 07, 2025

Jose was my car salesman he was so informative , quick & he got me in the car i really wanted. The entire dealership was very nice and extremely y helpful , I’ll recommend anyone to go purchase a vehicle he More

by lala.janae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose, Hal Hulbert
Oct 07, 2025 -

Clay Cooley Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 05, 2025

Everyone was very friendly and helpful. Made our car buying experience painless and stress free! Also met us half way to deliver the car! More

by samantha3_21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawson
Oct 05, 2025 -

Clay Cooley Kia responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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