Clay Cooley Kia

Never deal with these people We knew exactly what we wanted when we walked in, easiest sale they could ever make. The problems started in Finance. We were offered a deal and accep We knew exactly what we wanted when we walked in, easiest sale they could ever make. The problems started in Finance. We were offered a deal and accepted it. A few days later, we were told that deal "fell through" but they could offer another deal, at a higher interest rate. Fine, we took that deal. Two weeks later, yep, that deal also "fell through." Finally a third deal was offered, at an even higher interest rate. We had this vehicle for over three weeks before the deal was actually finalized. This dealership is an absolute joke, I wouldn't recommend that anyone go there for any reason, even to make a u-turn in the parking lot. More

Clay Cooley Kia I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you I have bought 5 cars from Daniel darrentto not one single problem every good service. Go see Daniel at Kia he will take care of you More

HORRIBLE EXPERIECE! These people are probably the worse car dealership I have ever had the misfortune to have to deal with, Finance department ( BAD PEOPLE ) sold my youn These people are probably the worse car dealership I have ever had the misfortune to have to deal with, Finance department ( BAD PEOPLE ) sold my young 20 year old son a car with him signing my name to finance agreement after telling him, " This is needed to start the sale process " Complete CRAP! when I found out this bum Bobby did this fraud deal, Sending me blank Fedx papers after he received the finance money, he simply say's, I DON'T WANT THE CAR BACK, Oh, And his boss Sonny the idiot who manages this other moron said, DADDY CHANGED HIS MIND?" how dare you say that you unprofessional thief! After many calls with no returns after they financed the fraud deal with ALLY FINANCE, I finally found a lady, Juanita ...maybe a manager that told me "My son should be arrested?" Where you dropped on your head lady? well after contacting a fraud atty I had great options but these crooks finally paid off the loan and returned the boy's trade in, minus his sound system removed from car, I did secure the car he needed with EWALD GMC in Wisconsin, where I live and had the BEST service and great deal on a better car. So in closing stay clear of these lot rats! More

Theives Rip off liars This dealership should be shut down. I paid cash for my car only to have them tow it while I was a the grocery store. They said I still owed $3500. I This dealership should be shut down. I paid cash for my car only to have them tow it while I was a the grocery store. They said I still owed $3500. I DID NOT. Instead of calling they choice to illegally tow it. Then I had to fight to get somebody to check the accounting. Once they figure they were wrong. They could not find my car. When they brought it to me the wheel was warped. The tow truck.pulled it out of the parking space sideways. I was paralleled parked. They had the nerve to bring me back the car that the tire was warped and wobbled when I drove it also they stole my prescription sunglasses and cell phone out of the car. This place is evil they are liars they're thieves they're counting practice should be outlawed. Do some math on your contract and find out that they added extra insurance without telling you. If you bought an as is car. Check the numbers.....you have a good experience but if you get a bad one you will pay.. save yourself the worry there's other dealerships..record all conversations you will need it when they lie to you. My name is Michael Steven I have nothing to hide. More

Tricked List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. List prices but then raises prices by $2000 or $3000 when negotiating at the dealership. I don’t have to have the best deal, but want a fair deal. More

Very Unprofessional Dealership BUYER BEWARE!!!! I stopped in to have my Kia Soul serviced. The engine light had been on and it was determined that two sensors were bad and needed to BUYER BEWARE!!!! I stopped in to have my Kia Soul serviced. The engine light had been on and it was determined that two sensors were bad and needed to be replaced. Although I was treated very nicely by the Service agent and the evaluation of my vehicle was serviced properly, it was very expensive compared to local repair shops. I don't mind paying extra for the Kia parts and trained mechanics, but I was charged more than double. My biggest complaint was when I was waiting for my vehicle to be serviced the salesmen were speaking to each other and using very foul language. This is very unprofessional I would never buy any vehicle from these salesmen. VERY UNPROFESSIONAL SALESMEN! The GM asked me to respond to him below and I did. No Response! It has been a month since I have emailed the GM about my poor experience at your dealership. He ask for me to email you with the details, and I did last month. Being a manager of a country club, if I ask someone to email me with details, I get back to them as soon as possible. I am apologetic and empathize with anyone who has an unfortunate experience with my staff. Based on the way you have handled my situation, I have to believe that your staff is allowed to act rudely because you don’t lead and instruct them properly. I guess my review of your business is spot on. More

Lying manager and financing department First they sold me a car with 4000 miles more than the odometer contract. Against the law. Second because my credit was bad the said they had to add $ First they sold me a car with 4000 miles more than the odometer contract. Against the law. Second because my credit was bad the said they had to add $2000 to the price of the car just flat out $2000 and blamed it on the bank and a finance rate at 15.3 I was told 12.4.. after the sales man gave his reason for the $2000 the Manager walk in a forcefully said this car has no warranty it's a buy as is. That was not on the window sticker. He made me sign an agreement for no warranty. Then I go to financing and he goes over the paperwork. First thing out if his mouth was I had a 60,000 or 6 yr cars warrenty. When I ask about it he said it was built into the price of the car. I said do I'm paying for it again he said it was built in. I said take it off and the payment went down $50 which was a total of $4000. But one how the price of the car did not come down. They tell me me warranty I pay $2000 for bank reasons manager makes me sign away any warrenty on the car after they stick the insurance without my knowing into the price of the car. Complete bareface like. On my way home I ran out of gas theres was no windshield wiper fluid and the oil was low. The car had 6400 miles. They were the only owners so they never checked under the hood. . When I noticed the milage was wrong I took the car back because the contract was void. So I got another cartbibking after all that they would be honest with this car. So to cut all the trickery i decided to pay cash I put $7000 on my credit card then they bring me the contract and tell me they couldn't take my check because of my credit. So they let me charge on credit $7000 but my money was no good. I left without paying the remaining balance with the new car. I waited in the lobby for 30 they said the car was being cleaned and gassed up. 30 min later at 1015pm they bring me the car they get into there car and. The gas light is on warning me about no gas. I had to coste into the gas station down the road..when I asked for the spare key they said the previous owner did bring it so I'd have to pay $300 dollars for one. That funny because the car only had 1600 Mike's and they are the only owners. So where's the key. And I've asked for the window sticker which is a law to give it to me. I know there was no buy as is or no warrenty sticker. .I'm going back this morning to pay in cash actual dollar bills. I bet that money will be good I'll report back to see how I'm treated. Will they reimburse me for gas and offer to wash it. Oh and they have ran my credit 5 times for a car in trying to pay cash for....DO NOT BUY FROM THIS PLACE. THEY ARE BULLIES LIARS RUTHLESS AND CHEATS. YOU GET NO PERKS NO EXTRA KEY THEY CHEAT YOU OUT OF WARRINTIES NO GAS NO CAR WASH. More

BEWARE 8 months. E I G H T months is how long I’ve been going back and forth with this NIGHTMARE of a company. They lie through their teeth the moment you wa 8 months. E I G H T months is how long I’ve been going back and forth with this NIGHTMARE of a company. They lie through their teeth the moment you walk in and they don’t stop. I bought a car from them in June of 2016 with 3,000 miles on it and since, I have had said car sent back to them within the week of buying for A/C issues, had to fight with them to give me the spare key that came with the car, and have STILL yet to receive ANY of my contract or information on the $2,500 warranty I was bullied into. Their turnover is outrageous and when you call, you get hung up on. Every. Time. If you’re looking to buy a car, DO NOT GO TO A CLAY COOLEY LOCATION. More

False promises The sales person promised my wife a unlimited miles lease and did not produce, finance say they can only give 12k on a lease. False promises. The sales person promised my wife a unlimited miles lease and did not produce, finance say they can only give 12k on a lease. False promises. More

Overcharged! Lied to! I went here to buy my first new car. No credit. Had substantial down payment with intent to pay off vehicle at first payment. To my surprise the contr I went here to buy my first new car. No credit. Had substantial down payment with intent to pay off vehicle at first payment. To my surprise the contract that was drawn up was not the agreed upon price. I was sold a car that was aledgedly $13,488, the sale price on contract was $15.488! I never got a copy of contract details and when I noticed the discrepancy, 1 week later, I was sent in circles trying to get resolution. By now it was time for first payment. After speaking to several GM? Iwas told nothing could be done to rectify this mistake. So, I paid an extra $2000 for a vehicle and apparently noone cared about my issue. I feel used and taken advantage of by this sales team More