Clay Cooley Kia

Putting the customer back in customer service I am truly an amatuer when it comes to buying cars from dealerships. In fact this was my first brand new car experience but I do know customer servic I am truly an amatuer when it comes to buying cars from dealerships. In fact this was my first brand new car experience but I do know customer service and Central Kia of Irving hands down has it. Not once did I feel like a "number" or a "commission". I felt like a "person". The entire staff was friendly and attentive to my needs. They "held my hand" through the process. They answered every question with a smile and even answered questions I never thought to ask. I actually felt like I was buying a car from a friend. Though I went half my life without ever purchasing a new car, it was well worth the wait. I drove off the lot feeling like a "pro" by the time everything was finished. And the best part was I drove off in the car I wanted with all the features I wanted and then some. More

Best KIA Dealership I have ever stepped foot in!! Hands Down, I have never been more satisfied with KIA!! I have owned 3 Kias in the past and bought my last 2 Kias from Central Kia of Irving. I just t Hands Down, I have never been more satisfied with KIA!! I have owned 3 Kias in the past and bought my last 2 Kias from Central Kia of Irving. I just traded in my optima for a k900 and Herman the sales rep. Took such great care of me!! They answered all my questions and didn't pressure me into a decision. The manager Hugo personally took my concerns into consideration and put them to ease. Not to mention how great their service department is!! Marcello one of the service managers knows me by name And always takes great care of my car as if it was his own!! The actual building may not be the newest and modern looking as some other dealers but their customer service definitely makes up for it! I highly recommend Central Kia of Irving to all my friends, family and clients...they are THE BEST!!! More

How to buy a new car. My car broke down again, and I had, had enough of trying to keep ip on the road. I was not going to buy another tote the note car. But I had never bo My car broke down again, and I had, had enough of trying to keep ip on the road. I was not going to buy another tote the note car. But I had never bought a new car before, so you can imagine how nervous I was going in to a dealer, and not knowing what to expect. I had already made up my mind, what car I wanted, but other than that, I had no clue as to what I could do. Met with Leo, went over several options to meet my needs. Came to the conclusion that new was the best idea for me. As Leo coached me through the test drive, I was caught by his honest love for the car I was testing. Not only did he inform me of all the features, but even took the time to tell me about the advancements they have made on the Soul over the past years. Test drive done, decision made, time to meet Mrs. B. A true god send for a man as nervous as I. She asked what I was looking to pay, I answered. After a few minutes, she showed me a list of extra coverages and said you can have all this and keep your payment below what you wanted. I was so comforted and pleased with my experience. No issues, no run around, even put me in a loaner for the weekend. Sum it up in one word...you cant! See it for yourself, I am now a Kia Family member! More

Great service! I bought my 2012 Kia Sportage pre-owned from Central Kia of Irving today and I can't say enough good things about the experience I received! My sales I bought my 2012 Kia Sportage pre-owned from Central Kia of Irving today and I can't say enough good things about the experience I received! My salesman, Allen Cloutier, listened to everything that I wanted and really worked hard to make my dreams come true! He even showed me the servicing process and how to hook my phone up to the bluetooth in the car! It really put me at ease knowing that two years from now if I have a question about my car, he will be only a phone call away! Kudos also goes to Jeff Warfield in the finance department who took the time to explain all my financing options in a way I understood! Overall the process was the easiest I have ever been through and I know where I will get my cars from now on! Thanks Central Kia of Irving, Allen, and Jeff! More

Great experience! Allen Cloutier was awesome! He got us a great deal on a car we didn't think we would be able to afford for at least a couple years, but he worked his Allen Cloutier was awesome! He got us a great deal on a car we didn't think we would be able to afford for at least a couple years, but he worked his magic and made it work of us! We couldn't be happier with his customer service or the new car we are driving! More

Awesome!! I have known Kati for a while now and finally decided to take the plunge of buying a new vehicle. She showed me several models but the Sorento was my I have known Kati for a while now and finally decided to take the plunge of buying a new vehicle. She showed me several models but the Sorento was my favorite!! I ended up getting a used one with 12k miles on it pretty much fully upgraded for the same cost as I would have gotten for a base model new one!!! Super happy!! More

Great Buying Experience Richard Mitchell and Bethany Henderson were great ! They helped find the right car for us and Ms. B found a way to make it happen. The KIA Forte i Richard Mitchell and Bethany Henderson were great ! They helped find the right car for us and Ms. B found a way to make it happen. The KIA Forte is a perfect fit for our needs.Thank you both for all your help. Amir also made it quick, painless, and easy. We will recommend Central KIA of Irving to our friends and co-workers. More

The Best Ms. Bethany was the best. She was very helpful with finishing up all our paper work. She was very funny also..I will always remember my visit to this Ms. Bethany was the best. She was very helpful with finishing up all our paper work. She was very funny also..I will always remember my visit to this dealership. More

awesome Eddie was awesome,he took his time explained different options on the vehicles I tried several. Jeff took care of the rest I'm impressed Eddie was awesome,he took his time explained different options on the vehicles I tried several. Jeff took care of the rest I'm impressed More

Extremely friendly, attentive, and professional. Allen Cloutier and Jeff Warfield were gracious and professional and greatly facilitated the purchase of my pre-owned Forte. I had been dreading the ex Allen Cloutier and Jeff Warfield were gracious and professional and greatly facilitated the purchase of my pre-owned Forte. I had been dreading the experience but they changed my mind about having to put up with pushy, aggressive car salesmen. I would recommend this dealership and Allen and Jeff without reservation. Lisa Smegner More