Clay Cooley Kia

I just purchased a new 2013 Kia Forte for my Birthday last week. I must say that I have NEVER had such a wonderful experience in purchasing a new car. When I got to the dealership I was met by Herman M last week. I must say that I have NEVER had such a wonderful experience in purchasing a new car. When I got to the dealership I was met by Herman M. and told him that I had recieved an email from Gene and decided to come and see if I could get into a 2014 Sorento on a lease (or a purchase vehicle if it would be cheaper). It only took about 10 minutes for Herman to tell me that they COULD get me into a purchase on a 2013 Rio, Soul or Forte. I told Herman that I would rather have a Forte, at which time he took me out and showed me a beautiful black Kia Forte and it was love at first site. I told him when we initially talked that I didn't want my payments to go up anymore than they already were. When I saw this car and all the features it had to offer, I just knew that my payments would be through the roof. After a quick test drive, Herman left to get the numbers on the car. After only 10 minutes he came back and told me that they would give me a great deal (really great if you ask me) on my trade in and my payments would only be slightly higher than my current car payment. Herman took me in and introduced me to the most WONDERFUL lady I have ever met - Ms. B (Bethany). She was my saving grace. I have been in a rough place and used to things not going my way (or in a positive direction) and Ms. B made me feel like I was her very best friend. She wasn't just the Financail Manager - all about the money and add-ons and financial mumbo jumbo. It was a very smooth, easy and refreshing process. Ms B. is very caring - you can tell that she means what she says. She always had a smile on her face and assured me that I would not have to worry about anything. She told me that she would make sure that everything was taken care of and if I needed anything at all, to call her. Herman introduced me to everyone in the dealership and everyone I met was friendly, nice and had a smile on their face. I have already had to take the car to the Serivce Department for a few touch ups and was treated like Royalty. They were fast, effecient and super nice. Central Kia of Irving - what a great place!! What a great bunch of people!! Again, I have never enjoyed buying a car EVER as much as I did from Central Kia. I have tod everyone I come in contact with, that if they ever need a car, Central Kia is the place to go!! Thank you Herman, Ms. B and EVERYONE else at Central Kia of Irving for such an awesome experience. I love my new car and my new Kia family. Sincerely, Jenny Lloret More

HERMAN WAS VERY ATTENTIVE AND OPEN TO EXPLORE ALL OPTIONS IN REGARDS TO OUR TRADE IN'S AND FINDING THE PERFECT VEHICLE FOR OUR FAMILY. HERMAN WAS ABLE TO ASK THE RIGHT QUESTIONS IN ASSISTING US TO CHOOSE TH IN REGARDS TO OUR TRADE IN'S AND FINDING THE PERFECT VEHICLE FOR OUR FAMILY. HERMAN WAS ABLE TO ASK THE RIGHT QUESTIONS IN ASSISTING US TO CHOOSE THE BEST CAR THAT WORKED FOR OUR NEEDS. OVERALL MY EXPERIENCE WAS VERY GOOD EVEN UP TO THE FINAL SIGNING OF PAPERS WITH BETHANY (MS. B.). THANKS AGAIN CENTRAL KIA OF IRVING. More

I bought a Kia Sorento for my Wife in December 2011. She and I have taken the vehicle back for service and maintenance and have been treated with the best customer service ever experienced. Tim and Troy go and I have taken the vehicle back for service and maintenance and have been treated with the best customer service ever experienced. Tim and Troy go out of their way to make sure the car is serviced and maintained to the best standards and follow up with calls to make sure all is OK. Every new car service department should be judged on the standards provided by this dealership. These two gentlemen make the service experience a real pleasure rather than a fight. Keep up the good work. Thanks Bill Sullivan Dallas, Texas More

Bethany Henderson (Here forth to be mentioned as "Miss B") in the Finance Dept is nothing short of incredible! Upon making my vehicle purchase, it was an enormous comfort to discuss my options and "Miss B") in the Finance Dept is nothing short of incredible! Upon making my vehicle purchase, it was an enormous comfort to discuss my options and finalize my sale with her. Miss B not only made me feel extremely comfortable and confident in my purchase, she assured me that she would keep a watchful eye over my client file well after I left the Central Kia lot. I made my purchase on February 9, 2013 and as of today 5/16/2013 I can confirm that her word stands true! I've spoken to Miss B several times (for any and every question a car buyer could possibly have) and she's always been very receptive and responsive to my inquiries. I've read several other reviews that sing Bethany's praises and every single one of them are 100% true -she's an absolute pleasure and a hugely valuable asset to Central Kia of Irving. I strongly encourage anyone who purchases a vehicle from this dealership to request Miss B as your Finance Dept advisor. More

Bethany was a life saver. I just knew with my recent discharge of bankruptcy would have my payments through the roof. She got me a decent rate and provided insightful information for paying my loan of discharge of bankruptcy would have my payments through the roof. She got me a decent rate and provided insightful information for paying my loan of sooner. She went about and beyond her job. The service she provided was phenomenal! I would highly recommend this dealership strictly because of Bethany. She totally dispels the rumor that dealerships rip you off. Thanks Bethany!! More

After noticing the Kia Soul, on the highways, I knew I had to have one. I went to a dealership in Arlington, and kinda felt mistreated... I waited for a couple of weeks, and decided to try another one in had to have one. I went to a dealership in Arlington, and kinda felt mistreated... I waited for a couple of weeks, and decided to try another one in Hurst. I went online & found a friendly face, and called, but had to leave a message. After 2 days someone finally called me back. Luckily, I had a friend who'd purchased a Kia from Central... I had the most pleasurable experience while buying my car from Herman. He was very knowledgeable, and took his time to ensure that I was satisfied with the all the amenities of my 2013 Kia Soul. He showed me around the dealership, and introduced me to everyone, from the service personnel to the parts department. After purchasing several vehicles before, I can honestly say this was the first time I ever had someone to do that. His expertise is one I will never forget. Bethany, in the finance department was a jewel to work with. I didn't feel pressured to purchase any extras, and she assured me that she had my best interests at heart. Her personality made me feel like a old friend. She welcomed me with open arms to the Kia family. After my experience, I would recommend this place to everyone I know. More

Just FYI. Central Kia in Irving is the worst place in the world to buy a car. We bought a used car from there and they sold us a 48 month/48,000 mile bumper to bumper warranty. At least that is what they tol world to buy a car. We bought a used car from there and they sold us a 48 month/48,000 mile bumper to bumper warranty. At least that is what they told us. We took the car to the shop to get some work done and its nothing but power train warranty. So we now have a car with no heater and we have to pay to get it fixed. Then they emailed us and said they wanted to buy it back and put us in a new car. We called set everything up, they even ran our credit and said they could get us in a new one for nothing down. Drove 2 hours up there and sat for almost 2 hours for them to tell us they couldn't put us in anything new or used with nothing down an the minimum we would have to have was $1000. They are nothing but scam artists. Do not trust them for anything and tell everyone how they are a bunch of lying conniving idiots. I have never really complained on here before and might not ever again but I felt people should know since car buying season is coming up. More