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Clay Cooley Kia

Irving, TX

Overview
Employees
Reviews
Vehicles
3.9
183 Reviews
Central Kia of Irving treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Don't forget to visit our YouTube Channel to view customer testimonials, clips from company events and current advertisements. www.YouTube.com/NewCentralKia
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1247 East Airport Frwy

Irving, TX

75062

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Showing 183 reviews

October 22, 2025

It was my first time. I stopped to get my oil change. I had a good time from Bryan it was fast and I had a free car wash. I was also very pleased and satisfied with the sp More

by adjose777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2025 -

Clay Cooley Kia responded

Thanks for sharing your thoughts about your experience with Clay Cooley Kia. We appreciate your business and hope to see you again soon!

October 22, 2025

Horrible. They have had my car almost 3 months. Last I heard from them was 8 weeks ago. More

by caitlynredmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pablo
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Oct 25, 2025 -

Clay Cooley Kia responded

Thank you, Caitlyn, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 21, 2025

I have had nothing but good things to say about my relationship with Clay Cooley KIA. From Braydon who sold me on the Niro, to Christian who keeps it running to perfection, I am a happy traveler. More

by 4alluknow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Elizondo
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Oct 22, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2025

Excellent service and my guy took care of me with all the information I needed. Great to be able to get a car from there. More

by EMITJARMSTRONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hal Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2025 -

Clay Cooley Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Clay Cooley Kia!

October 18, 2025

They care nothing about you after the sale! The dealership does not know how to register cars appropriately. My daughter still does not have tags….and is now driving with expired tags. We can’t More

by Erica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alvin Webb
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Oct 22, 2025 -

Clay Cooley Kia responded

Thank you for this feedback, Erica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 18, 2025

Poor management, poor sales, average service department. Gouging the customer on optional accessories. I would NOT recommend this dealership to my worst enemy. More

by krammc67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Watkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hal Hulbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2025 -

Clay Cooley Kia responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Oct 24, 2025 -

krammc67 responded

I was over charged for add on accessories when I purchased my new vehicle based on my previous Sportage purchase from 8/2024. I purchased a new Sportage in 8/25. New car suffering from an infestation of Ants that the dealership had to eradicate. The purchasing experience was poor and I still have not heard back from senior management on a fair solution, or compromise.

October 18, 2025

Great dealership and staff. I have purchased three vehicles from them in the past two years. Joe Fernandez is an awesome deal maker and can get you in a new car. More

by tommierains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hal Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Fernandez
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Oct 19, 2025 -

Clay Cooley Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2025

Great dealership. No vehicle add ons that they pass to the customer. Bought 2 vehicles here and would do it again. They have great warranty and maintenance add ons for More

by D3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fonsy
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Oct 13, 2025 -

Clay Cooley Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2025

It was fast and easy I was in and out in less than a few hours my sales rep Brayden was awesome More

by LCRAIN83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2025 -

Clay Cooley Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Kia.

October 10, 2025

This was my second time purchasing a car from Clay Cooley and it has been the best experience but this last time was so much better. Ashley was an amazing help, so nice and patient. We felt so welcome and he More

by y.zuniga0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hal Hulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley F
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Oct 10, 2025 -

Clay Cooley Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Kia.

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