Clay Cooley Kia

Look at the pictures, this is how they returned my vehicle to me. Thanks Al you're the best.... vehicle to me. Thanks Al you're the best.... More

I dropped my vehicle off at Clay Cooley February 28, 2023 and they have has my vehicle going on 7 weeks. I'm now in the month of April without a loaner car or a true status on where they are with fixing my and they have has my vehicle going on 7 weeks. I'm now in the month of April without a loaner car or a true status on where they are with fixing my car. I've spoken to several managers including Al Hipolito, who is the rudest person I have encountered throughout this process. I have spent hundreds of dollars on Ubers without any type of accommodations at all from Clay Cooley Kia. The only person who seemed to give me any hope was Dawson Williams who told me he could have me in a loaner tomorrow. After speaking to Dawnson and him relaying to me that he had to get this cleared with his manager Al, I believed Clay Cooley was on the right path to making me a happy customer. Several minutes later Al told me there was nothing he could do and for me to sit back and wait while he gathered more data. Please keep in mind my vehicle has only 60,000 miles currently and my motor has gone out. Thankfully I have a 100,000 mile warranty that protects my motor. I keep impeccable service records that I have provided to Clay Cooley Kia. My warranty has been approved even though the 1st time they submitted the information they did it under the incorrect name. I've requested on several occasions for consistent follow up on the status in which I'm only told “these things take time. “ Every time I'm the one who has to reach out and they have yet to even start working on my vehicle. I'm in the same place I started 7 weeks ago. This is the most horrible experience that I have ever had with a car dealership. I'm writing this review as a buyer beware of Clay Cooley Kia. I don't want anyone else to experience the type of treatment I'm experiencing from this car dealership. I'm not sure if this is an isolated incident to Clay Cooley Kia Irving or Kia as a whole. I will provide updates as the process unfolds. More

People there were very nice and they offered me a good deal on my new car deal on my new car More

Aweful dealership. Bought a K5 a month ago and am already trying to get out of it because this dealership lied to me. The car is fine but I was told an incorrect term f Bought a K5 a month ago and am already trying to get out of it because this dealership lied to me. The car is fine but I was told an incorrect term for my loan. The salesman Jose is the typical car salesman that seems like you best friend but the .invite you sign that ends. I received the loan information from the bank and the term was longer than I had agreed to. I texted him and he said basically is was SOL because I signed. The whole Freeship washed there hands of the situation. I hated the experience so much that I am just going to trade out of the car. AVOID THIS LYING DEALERSHIP AT ALL COSTS!!! More

Jose was the Salesman helping my fiancé and I. He came off very nice in the beginning and seemed like a sinsere guy and was willing to negotiate but after I questioned the numbers he brought back He came off very nice in the beginning and seemed like a sinsere guy and was willing to negotiate but after I questioned the numbers he brought back being higher than what he said they would be it was obvious to see that he was frustrated and even began to be disrespectful. Me and my fiancé were already pre approved through our bank for a loan and knew exactly what our monthly payments were going to be. He kept trying to sell us on "Ad Ons" we constantly reassured we didnt need or want, which you would think are optional for the customers but that wasn't the case here. He even went as far to say that the dealership will not sell the car without the Ad Ons. The non-optional Ad Ons ended up being the deal breaker in this case. I also work in sales and understand it can frustrating loosing a sale but you shouldn't take it personally. Honestly I think he just showed his true colors and I WILL NEVER BUY FROM OR RECOMMEND THIS DEALERSHIP TO ANYONE! More

if you ever want your money and feelings played with, then go here. inconsistent sales managers and lack of communication, but effort to blame and sell to the customer. prices listed are simply bait. wor then go here. inconsistent sales managers and lack of communication, but effort to blame and sell to the customer. prices listed are simply bait. worst KIA experience and I've been a KIA customer since 2004. More

I would give ZERO stars but have to give one to write a review. Total clown show. I called on a car, confirmed price on phone and was told the car was available. Went to dealership immediately to test d review. Total clown show. I called on a car, confirmed price on phone and was told the car was available. Went to dealership immediately to test drive then sat down with Justin to purchase the vehicle. (I found it odd that during the test drive he did not try to sell me the car, but since its a sellers market figured he thought he didn't need to). After taking some paperwork, he came back to tell me the car was sold. WHAT?? Then said not to worry the exact same car would be back in inventory in a week and then tagged on another 12K to the "final price" listed on the website. Unbelievable...total sham and waste of time. He knew the car was sold before he told us to come down to the dealership....then thought he would easily upsell another car. Nope....not today SATIN! Very shady and unprofessional group. Posting false prices on the internet, stating the vehicle was available and letting us test drive & sit down to deal on it, only to sell it out from under us. So very dishonest....buyer BEWARE. More

The worst dealership ever the salesman and the managers are sheisty, don’t trust no one up there at all. I will not recommend Sydney as a sales person at all or jerry as the manager run far as you can from are sheisty, don’t trust no one up there at all. I will not recommend Sydney as a sales person at all or jerry as the manager run far as you can from this place horrible More

Listed a car on their page and didn't have any info or pictures. The listing said "2022 Sorento". No color. No features. Nothing. I emailed and asked if the car was there on the lot and I was told it was. pictures. The listing said "2022 Sorento". No color. No features. Nothing. I emailed and asked if the car was there on the lot and I was told it was. I asked for pictures and a trim or features. The reply was "Not until we have a phone number." I knew from dealing with them preciously and asking them why they did this that their practice was to call 2 times in a row every hour every day. I explained I wasn't going to give a number for them to harass me all day long since I wasn't even sure I was interested in this car. They refused to send details. It's fine I ended up ordering the exact car I wanted with all the features I wanted from Kia for less than their 5000 over MSRP mystery vehicle. If they think harassing someone an illegal amount of times will get them sales or acting like this will get them sales they are sadly mistaken. If this is how they are when you're trying to give them business I hate to think of how they would be if there was an issue. Run far away from these people and definitely do not give them your contact info. More