Clay Cooley Kia

If I could leave 0 stars I would. I do not recommend Clay Cooley Kia in Irving at all. This was one of the most frustrating dealership service experiences I’ve ever had. I brought I do not recommend Clay Cooley Kia in Irving at all. This was one of the most frustrating dealership service experiences I’ve ever had. I brought my 2021 Kia K5 in for ignition coil issues, spark plug concerns, and multiple recall repairs while still under warranty. From the beginning, communication was poor and inconsistent. My service advisor Christian often gave unclear or incorrect updates, and I repeatedly had to call the dealership myself just to find out what was going on with my vehicle. At one point, I was told a necessary part for my repair was not available after I had already dropped my car off and arranged my schedule around it. Later, another advisor, Michael, informed me that the part had actually been at the dealership the entire time, which caused unnecessary delays and wasted time. Michael also apologized and told me he would personally make sure everything was handled correctly, including the spark plug issue, due to all the inconvenience I had already experienced. Based on that, I brought my vehicle back in again. I then spoke directly with management, and the service manager told me in person that the spark plug repair would be covered under warranty and taken care of. I relied on that confirmation. However, after I left the dealership, I was later told that management had changed their decision and would no longer cover the repair. I was never called, never notified, and never informed of that change — I only found out after I picked up my vehicle and reviewed the paperwork myself. Being told one thing directly and then having it reversed without any communication was extremely frustrating and unprofessional. The entire process took weeks, required multiple unnecessary trips, and involved repeated miscommunication and lack of follow-up. I also opened a case with Kia Corporate and still never received any meaningful resolution or communication back. Overall, this experience felt disorganized, inconsistent, and unprofessional. I would not recommend this dealership to anyone who values honesty, communication, or respect for their time. Especially after being told by Michael in the service department how the sales team literally scams people out of their money by signing them up for warranties without their knowledge and not even activating them but picketing the money. Please save yourself the time and headache and find a different Kia dealership. More

The dealership was able to diagnose several problems I was having and fix them in the same day. was having and fix them in the same day. More

Mike & Brad in the service department have been phenomenal. Helping get my Kia Soul repaired & going above & beyond with customer service. Both have also been very friendly & understanding. phenomenal. Helping get my Kia Soul repaired & going above & beyond with customer service. Both have also been very friendly & understanding. More

Wylie was great! Super nice and helpful, I was in and out in less than 45 min maybe even 30! Super nice and helpful, I was in and out in less than 45 min maybe even 30! More

Great job and he is always nice love the service , Didn’t have to wait long for my oil change, and he kept me updated have to wait long for my oil change, and he kept me updated More

I visited on a Saturday morning believing I had a scheduled appointment, though it had never been confirmed. Bradley Stephens, the Service Manager, kindly assured me that this was not an issue. I ant scheduled appointment, though it had never been confirmed. Bradley Stephens, the Service Manager, kindly assured me that this was not an issue. I anticipated a lengthy wait, but was pleasantly surprised — the entire visit took just over an hour and a half. From purchasing my vehicle to having it serviced, my experiences at Clay Cooley Kia in Irving have been consistently excellent. I truly appreciate the level of care and attention this business extends to its customers. More

Fast Response and detailed explanation. Accurate pricing and responsive assistance on my queries. Easy to understand. Accurate pricing and responsive assistance on my queries. Easy to understand. More

Very professional, kind, and courteous, I always come to this dealership when I need work done this dealership when I need work done More

This is by far the best dealership anywhere! I’ve experienced many unscrupulous sales people in my lifetime in 5 different states. I came here and asked for a specific deal and I GOT it right o I’ve experienced many unscrupulous sales people in my lifetime in 5 different states. I came here and asked for a specific deal and I GOT it right off the bat. Way to go Clay Cooley KIA!!!!! More

I had a great experience here! The staff was very friendly, and the service was quick for what they were checking. The staff was very friendly, and the service was quick for what they were checking. More