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Clay Cooley Kia

Irving, TX

Overview
Employees
Reviews
Vehicles
4.6
325 Reviews
Central Kia of Irving treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We encourage you to browse our online inventory, schedule a test drive and investigate financing options. Don't forget to visit our YouTube Channel to view customer testimonials, clips from company events and current advertisements. www.YouTube.com/NewCentralKia
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1247 East Airport Frwy

Irving, TX

75062

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Showing 325 reviews

January 10, 2026

My experience wasn't entirely positive. I'm very happy with my car, but in the end, I felt pressured. We arrived at 4:30 pm and left at 9:30 pm, completely exhausted. Mervin Segovia was fri More

by sblanco73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mervin Segovia
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Jan 11, 2026 -

Clay Cooley Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time.

January 09, 2026

Loved the experience at Clay Cooley Kia. Took care of us as customers and my salesman made sure we were satisfied. More

by CECILY23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden
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Jan 09, 2026 -

Clay Cooley Kia responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Clay Cooley Kia!

January 07, 2026

I had to return a second time, because the issue (dented car door handle) was not fixed though I was assured it was. When they did install the new car door handle, my car door was scratched in multiple pla More

by st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
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Jan 10, 2026 -

Clay Cooley Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 07, 2026

Doug Robertson in the service department was terrific. He was courteous and professional. I was ready to go quickly. Thanks, Doug! More

by Lisa S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dough Robertson
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Jan 07, 2026 -

Clay Cooley Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 07, 2026

I enjoyed working with Sara in my initial test drive and sales process. Working with the sales manager was less than pleasant. I was in the dealership from 4:30-9:30 (they close at 9). It was the longest pr More

by JT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara
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Jan 07, 2026 -

Clay Cooley Kia responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

January 06, 2026

I would definitely go back! Terrian is awesome and Mo! I appreciate both of them. I’m referring everyone. More

by SHAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrian and Mo
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Jan 06, 2026 -

Clay Cooley Kia responded

Thanks for sharing your thoughts about your experience with Clay Cooley Kia. We appreciate your business and hope to see you again soon!

January 06, 2026

Do not buy a car here. It was a truly horrible experience. Painfully unprofessional and rude. More

by ILANAANGEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mo, Edwin, Marc
Report | Print
Jan 10, 2026 -

Clay Cooley Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. If you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 05, 2026

Great experience! Very fast and communication was on point. I usually go to the Plano location but will be back at this one. More

by Haley Stroud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Willey
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF WARFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Clay Cooley Kia responded

Thanks for sharing about your experience with Clay Cooley Kia. We appreciate your business and hope to see you again soon!

January 02, 2026

Hayden did a great job of understanding my wants and budget. He really went above and beyond to make sure I got the car I actually wanted/needed, not the one I thought I wanted just from looking on the More

by KATHYQUIGGLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden
Report | Print
Jan 02, 2026 -

Clay Cooley Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Clay Cooley Kia.

January 02, 2026

Hours should be concurrent with the hours of the sales side. People need service after work and it’s difficult to get there after work. More

by armeram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wylie
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Jan 04, 2026 -

Clay Cooley Kia responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

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