Clay Cooley Mitsubishi - Service Center

Adam was excellent. I was off to a bad start with Clay Cooley and Adam put it right. I was off to a bad start with Clay Cooley and Adam put it right. More

They made a mistake and the dealership owed up to it and got it fixed and done quickly which really impressed me. Adam soler was very nice through this whole situation and we will bring both of our cars in got it fixed and done quickly which really impressed me. Adam soler was very nice through this whole situation and we will bring both of our cars in to get the 90000 mile maintenance. More

They have, I'm really good service center. People are very respectful and helpful. I would definitely Recommend this dealer ship to a friend. People are very respectful and helpful. I would definitely Recommend this dealer ship to a friend. More

Awesome! Great service. They did my oil change in less than what I expected. Thanks Great service. They did my oil change in less than what I expected. Thanks More

Adam is the best service manager you have had in the 12 years we’ve had our 2014 Lancer bought in Aug of 2013. He goes out of his way to explain everything thoroughly to me. Especially now in the last 2 ye years we’ve had our 2014 Lancer bought in Aug of 2013. He goes out of his way to explain everything thoroughly to me. Especially now in the last 2 years since I have lost my husband, I appreciate this more than I can say. I have never felt he has tried to take advantage if the fact I’m a woman, and may not totally “get” what he’s telling me the problem is the first time around. He just finds a different way to explain it that I understand. More

I’ve had nothing but exceptional customer service while at Clay Cooley in Arlington. Adam is the absolutely the best! at Clay Cooley in Arlington. Adam is the absolutely the best! More

Jo is very good and personable Thank you so much. I appreciate it. Carolyn Bell I appreciate it. Carolyn Bell More

Smooth repair with no problems. Adam kept me informed throughout the process and my problem was fixed immediately. Adam kept me informed throughout the process and my problem was fixed immediately. More

We have always been satisfied with with Clay Cooley and the service department. Adam Solar had always been professional and courteous to us as I know he is with all the customers who he comes in contact wi the service department. Adam Solar had always been professional and courteous to us as I know he is with all the customers who he comes in contact with him. Adam has given us confidence in knowing that when we visit the service department we know we can depend on him for the service needed. We thank him and appreciate him. Thanks to Clay Cooley and Mr. Adam Solar. Have a great day More

DO NOT BUY A CAR HERE (Clay Cooley Mitsubishi)! !! Disappointing Experience – Lack of Transparency and Poor Customer Service I purchased a 2022 Genesis G70 on December 19th as a special holiday g !! Disappointing Experience – Lack of Transparency and Poor Customer Service I purchased a 2022 Genesis G70 on December 19th as a special holiday gift to myself. While the car itself is great, my experience with the finance department and customer service was extremely disappointing. During the financing process, my fiancé and I met with Faisel, who presented us with options for GAP insurance and an extended warranty. Initially, the quoted amount was higher than expected, so we requested a moment to discuss. After deciding that both the GAP insurance and warranty were necessary for financial protection, we agreed to move forward at a specific price. Faisel also mentioned he could reduce our interest rate by 1%, which reassured us about our decision. As we were finalizing the paperwork, Faisel had me sign a document on a tablet, which only displayed the electronic agreement. I assumed I would receive full documentation before leaving, but when I asked for it, he assured me it would be emailed and that the loan company would send additional details by mail. At the beginning of the new year, I received my loan documents, only to find that the terms were entirely different from what we had agreed upon. I immediately contacted Faisel, to request the different of what we agreed vs what the bank received. He informed me that his manager, Rodney (the General Manager), would follow up. After waiting several days, I called Rodney myself - over a few phone conversations. He acted unaware of the issue initially and advised me to refinance my car in a few months, insisting that nothing could be done since I had signed the paperwork. I explained that refinancing was a separate matter—the real issue was that I left the dealership under the impression my monthly payment would be one amount, only to find out later that it was higher. Moreover, I had not been given the opportunity to review all the documents before my electronic signature was applied to them. Rodney became defensive and raised his voice, insisting that I wasn't happy because I wasn't getting my way. When I asked to escalate the matter, he attempted to redirect me to the service department who has no power in these types of issues. He eventually hanging the phone up on me. A couple of hours later, Malcolm, the Director of Finance, called to discuss the issue. He was more professional but still maintained that nothing could be done since I had signed the paperwork. However, after further discussion, it became clear that Faisel had promised a lower interest rate to make the numbers align with our agreed-upon monthly payment, yet he never actually processed the rate change with the bank. Instead, he simply proceeded with the higher interest rate while leading us to believe the adjustment had been made. Malcolm explained that Faisel likely used a simulator to present the desired payment figures but never followed through on making the actual change with the lender. Since I had signed electronically agreement and not seen the full breakdown, it is my assumption that my signature was applied to the final documents without my knowledge of the discrepancy. After further negotiations, Malcolm offered two years of free oil changes as compensation, but after discussing it with my fiancé, we declined. We prefer not to do any further business with this dealership due to the deceptive practices and lack of accountability. Most recently (Monday 13th), I contacted Faisel to obtain my guarantee and warranty provider details. He emailed the signed warranty agreement but claimed he could not locate the guarantee information. He promised to follow up, but after seven days, I have yet to receive a response. This experience has reinforced the negative stereotypes about car dealerships and sales tactics. I sincerely hope this review catches the attention of the dealership's ownership, as I am still missing critical documentation. More