Ket Demoranville

Always ready to assist. Great customer service and ready for pickup the day they said Great customer service and ready for pickup the day they said More

by PAULAAPPLEGATE Verified Customer Verified Customer

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bought car 10-19-23 its 12-28-23 still don't have tags. had to file a complaint with TX Div of M Vehicles in Austin. I've been calling title dept can't get a straight answer. THey haven't even submitted had to file a complaint with TX Div of M Vehicles in Austin. I've been calling title dept can't get a straight answer. THey haven't even submitted paperwork to get the tags More

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I wish I could give this place zero stars. DO NOT BUY A VEHICLE FROM HERE. These people are RUDE, scheming, entitled, and disrespectful. They tried to make a horrible deal, out of a bad situat DO NOT BUY A VEHICLE FROM HERE. These people are RUDE, scheming, entitled, and disrespectful. They tried to make a horrible deal, out of a bad situation, and talked down on us to our faces. They do not know how to run a business, and I am so glad that we walked out on them. Always trust your gut. I had a bad feeling in my stomach the moment we walked on the lot. More

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HORRIBLE EXPERIENCE! !! I went in looking for a truck, found the one I LOVED. It was listed for $56,000 on their website but they felt the need to start off the negotiati !! I went in looking for a truck, found the one I LOVED. It was listed for $56,000 on their website but they felt the need to start off the negotiation at $60,000, eventually telling me that they could give me a "deal" by offering me the truck at a discount of $56,000. After test driving the truck and them running my credit, I was told that I could get the truck with zero down and we settled on a set monthly payment. The salesman talked it over with his manager, he came back saying that they could do the deal. I signed paperwork, shook hands with the salesman and was given the truck to take home. I did have to come back in a couple days to finish the rest of the paperwork. When I arrived back at the dealership with my girlfriend, I was told that I had to give the truck back unless I could give them $7,000 to put down. I didn't understand because we had already reached an agreement. So after going back and forth with the salesman and manager I was eventually told that they messed up. That they had a slow day and needed to make the sale. Not to mention that they were all drinking, which is why they were happy to give me the truck and the deal that we agreed on. Oh course I was upset, but my girlfriend agreed to put $2,500 down to hold the truck and we could bring it back in three days and be given our money back as long as it was within 3 days or 150 miles which it was. We talked about it later that day and just agreed to have the salesman come pick the truck up the next day. He did. We were told we would be getting our money back and now we are getting the run around and are calls and voice-mails are going unanswered. BUYERS PLEASE BE AWARE!!! More

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Deceptive. Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advan Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advantage of someone who may be new to the car buying process and screw you over. I went very excited to buy a car, everything was going great until I told the sales person that I did not want the family car package or the connect app (He quoted me $42K total for car price, sales tax, family care package and connect app). He then sent me with a person in finance, and that person came back with a total different car price and quotes. (45K for the car price alone) When questioned about why the car price had changed , he asked me where did I get the prices I was trying to discuss. Told me the sales person that I had been negotiating with did not know, then I told him the car sticker and the price online is the same one the sales person quoted and I wanted that price. He had the nerve to ask me which website I was looking at. It was their own website. He then went back and changed it. He quoted me 2 totally different transactions. He was all over the place, and he just came up with hand written numbers and if I would have not asked for the breakdown, I would have missed what he was trying to slide in. He then tried to tell me that I could finance with them, make my first payment and then refinance with my outside lender and gave me a purchase order with the estimated car payment I would have after refinancing. What he did not count for was that I understand loans, rates, etc and the sheet he gave me was for their own financing but at a cheaper rate. All he did was change a number. All I did not want was the $3K in extras and got thrown into a mess. I left, I felt uncomfortable after that, they created mistrust in the whole deal. I instead went to the AutoPlex of Hurst Mitsubishi and it was day and night. The facility, staff, ambiance, it was top tier. I told him what I want and didn't want, he got me sold and out the door with my brand new car in 2 hours. I financed with them, I told them I had outside financing, showed them the rates, they were very close so I chose them. It was top tier. More

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Took my Mitsubishi car in for one thing and it Absolutely the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off of I-20 and I definitely will be going back if my car ever needs any work done. More

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