Ket Demoranville
Ket Demoranville at Clay Cooley Mitsubishi

Ket Demoranville

Service Director

Clay Cooley Mitsubishi

1500 Interstate 20 Frontage Rd
Arlington, TX 76018

4.7
87 Reviews
4.7

87 Reviews

Write a Review

Dealership Experience

5 yrs, 3 mos

Industry Experience

15 yrs

Languages Spoken

English English

87 Reviews of Ket Demoranville

October 21, 2026

Dealership Rating
Employee Rating

I receive excellent service everyone I visit Clay Cooley Mitsubishi. They performed my oil change and my recall very quickly and no problems. I was in and out in less than an hour. More

by Baileyb1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2026

Clay Cooley Mitsubishi responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service team at Clay Cooley Mitsubishi. Our goal is to provide quick and efficient service, and we're glad we met your expectations. We look forward to seeing you again!

October 07, 2026

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At Clay Cooley, there professionals they have a outstanding service center they notify you if there is a problem immediately give a printout of everything was done and what your car will need next More

by caboyiddle17
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 09, 2026

Clay Cooley Mitsubishi responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Clay Cooley. Our team is dedicated to providing top-notch service and keeping you informed every step of the way. We look forward to serving you again!

October 07, 2026

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Great customer service. Quick service to my vehicle. Great recommendations to keep my car running great. More

by Sl68cooper
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Recommend Dealer
Yes
Oct 09, 2026

Clay Cooley Mitsubishi responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our customer service and found our recommendations helpful. Your satisfaction is our priority, and we look forward to keeping your vehicle running smoothly for years to come!

October 02, 2026

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I walked into dealership unsure if I was going to get the vehicle I wanted and they definitely got me what I wanted. Very kind people there and focused on the customer the whole time 100% Ask for Howard and More

by jennvas0623
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Markwald, Daniel Mindieta, Martin Hernandez, Javier Perez , Howard in Sales department not sure of all the others listed there

Oct 06, 2026

Clay Cooley Mitsubishi responded

Thank you for your wonderful review! We're thrilled to hear that Howard and our team were able to help you find the perfect vehicle. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future!

September 23, 2026

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They were very eager to help and assist. Did their best to come up with solutions and overcome obstacles to get me into a brand new car. 🙂🙂🙂 More

by the_durl@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2026

Clay Cooley Mitsubishi responded

Thank you so much for your kind words! It's our pleasure to go above and beyond to help our customers find their perfect vehicle. We're so glad we could overcome any obstacles and get you into a brand new car.

August 14, 2026

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The dealership personnel was kind was workable. They were open to negotiation to tailor to my needs. Im in Architecture field, really wanted to update their facilities to make the facilities exper More

by Chagens
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle, Jodye, Ian

Aug 24, 2026

Clay Cooley Mitsubishi responded

Hello Chagens, we're glad to hear that your experience with the service team was kind and thank you for taking the time to write a review, we will pass your expressions of our facilities to our corporate team. We look forward to your next service visit...

August 04, 2026

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My experience with Clay Cooley Mitsubishi was pleasant and service was in a timely fashion. More

by none41
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Recommend Dealer
Yes
Aug 05, 2026

Clay Cooley Mitsubishi responded

Thank you so much for sharing your positive experience with us! We take pride in providing timely and top-notch service to our valued customers. We appreciate your support and hope to see you again soon at Clay Cooley Mitsubishi.

July 29, 2026

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Excellent service they made very good job. They cleaned my van. I was so thankful. More

by dmiqueo
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

Clay Cooley Mitsubishi responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and we were able to exceed your expectations.

July 10, 2026

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Employee Rating

The service drive engaged in bait-and-switch pricing. I was sent a 20% off "repair only" coupon via their official digital system. The service manager Ket flat-out refused to honor it on my $299.99 rear More

by ebradg2
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rodney koon , Robert Sherman

Jul 12, 2026

Clay Cooley Mitsubishi responded

We apologize for any confusion or discrepancy in our pricing and will make sure to address this with our team. After looking at the history of your vehicle services at our service department, it appears the service team has made every effort of discounting and offering the lowest price each time. We do our best to stay competitive in pricing and send coupons to our customers. We will always invite our customers to take advantage of all the offers, however when a service special has already been discounted, any additional discount will not be applied on the same service invoice.

Jul 13, 2026

ebradg2 responded

You are trying to change the rules after the fact. Here is exactly why your excuse is completely false and will not hold up. 1. The Math Proves It Is Not a "Special" As I advised earlier, $299.99 is your standard everyday retail menu price for rear pads and rotor resurfacing in the DFW area. You did not mark the price down from $400 or $500 to give me a deal—you charged me your standard, full retail shop rate. Calling a regular retail price a "special" just to block a coupon is textbook deceptive advertising. 2. There Is No "No Double-Dipping" Fine Print Look at the exact coupon text you sent me: "20% off all repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26." My service on my brakes is a "repair" not maintenance. It does not say: "Valid only on regular-priced menu items." It does not say: "Cannot be combined with service specials." It only has one single restriction: it excludes maintenance services. Because you did not write any "sale item" exclusions into the fine print of the coupon you sent me, you cannot legally invent that rule at the cash register. Here is the coupon below that was sent via text to me your promotions/marketing sales team: Thursday, Jul 2- 4:26 PM (972) 456 9698 This is Clay Cooley Mitsubishi of Arlington Service, your vehicle currently has an open Recall on it. Please call or text 817-670-5058 to schedule an appointment or use the online scheduling link below. We are turning our Service Drive not on a Mitsubishi Service Center, but a Pre-Owned Super Center where we can work on all vehicles with Non-Warranty Work, Mitsubishi we can do warranty and non-warranty. Diesel Oil and Filter Change Special for all Products: $199.95 (Normally close to $300.00 at other locations) Additional Offer: 20% off repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26. This includes non-Mitsubishi vehicles as well. Online Scheduling Link: https://c.podium.co/ClayCooley/DmKokbGzjwMr7dn6 Reply back "A" to schedule, and we will reach out to you.

June 25, 2026

Dealership Rating
Employee Rating

Fast and great service,oferte great offer,have the car on time when they say More

by 092371vmg@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Clay Cooley Mitsubishi responded

Thank you for your positive review! Our team strives to provide fast and excellent service, along with great offers. We're glad we were able to deliver your car on time as promised. We appreciate your support and hope to see you again soon.

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