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Clay Cooley Nissan of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,183 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,183 reviews

August 25, 2025

Shauna Harris was a joy to work with. She was very courteous and friendly. Her communication skills was amazing. She made sure we were informed through out the whole experience. More

by wyliemorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Clay Cooley Nissan of Richardson responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. If you have any further questions, please don't hesitate to reach out!

August 24, 2025

Great Experience, Great service, I love the car. Pricing was great. Didn't take very long. More

by sourav.p
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Puente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suvodip Sarkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Clay Cooley Nissan of Richardson responded

Hi thank you for taking the time to leave a review for us at Clay Cooley Nissan Richardson. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2025

Courtesy Nissan is one of the best dealerships to purchase and have your car serviced at. Everyone is always so pleasant, polite and helpful. I haven’t had a bad experience yet. I’ll update this if I More

by bri2nye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such great experiences with both sales and service here at Courtesy Nissan. Our team truly values making every visit pleasant and helpful. We look forward to continuing to serve you, and we’ll work hard to make sure you never have to update that review!

August 20, 2025

Depressing stressful bought a car in 2002, made a mistake and retuned and was the biggest mistake. Will not EVER RETURN OR REFER ANY ONE More

by PAYNE69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodrigo Ramos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cason Cooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales…. Burnt for sure of fort name.. last name FUENTES…. Horrible
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Hi Ms. Payne, this is Angela, we met the day you purchased your vehicle. I remember that day well because you seemed genuinely happy with your decision, even sharing some laughs with our team. I personally checked in with you multiple times to make sure everything met your expectations, and you expressed that you were satisfied. We’re surprised and sorry to hear you felt this way afterwards. We’re glad we were able to assist you with trading into another vehicle, and we truly wish you the best moving forward.

August 20, 2025

Customer service is great with a friendly environment. My advisor Scott walked me through the process with ease. More

by Deshon Layton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Hi Deshon, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 20, 2025

The service department was able to complete the services I needed within a timely manner More

by tim.hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 19, 2025

The guy was great working to get my vehicle ready for me when I really needed it he was very helpful More

by monaburchfield13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for your positive comments about Clay Cooley Nissan Richardson! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 19, 2025

Bad service, in service department, they could not find my warranty and did not care about it. employees don’t care for their customers, hope I can go to trophy Nissan in mesquite. I requested a copy of m More

by zoilabedoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m truly sorry to hear about your experience with our service department and the frustration it caused. It’s never our intention for a customer to feel that their concerns or requests are not taken seriously. I’d like to personally look into your warranty information and make sure you receive the copy you requested. Please reach out to me directly at 972-792-5657 so I can assist you right away and work to resolve this matter. We value your feedback and would appreciate the opportunity to regain your trust.

August 19, 2025

Work went as well planned. Scott was very knowledgeable and helpful. He communicated with me before, during g and after the work was completed. More

by hardwired2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Hi there, thank you for taking the time to share your feedback. We’re glad to hear Scott was knowledgeable, helpful, and kept you informed throughout the process. We appreciate your kind words about his service. Since you rated us 3 stars, we’d love to learn what we could have done better to turn your experience into a 5-star visit. Please feel free to reach out to me directly at 972-792-5657, your feedback is valuable to us, and we’d like the chance to improve.

August 19, 2025

Rcvd email from Nissan Corp stating need Rogue in for recall... called Shauna And she confirmed ..when arrived appt last Friday 7 a m . Shauna said Corp has Not confirmed... wasted my morning More

by rbirchler63
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Clay Cooley Nissan of Richardson responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and we would love the chance to make this right.

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