Clay Cooley Nissan of Richardson

Clay Cooley Nissan of Richardson responded

We take all customer concerns seriously and always strive to provide professional and respectful service. In this situation, our team made multiple attempts to assist and resolve the concerns presented. However, during the interaction, threats were made toward members of our staff, which is something we do not tolerate under any circumstances. Despite this, we remained professional and attempted to work toward a resolution. We strongly disagree with the claims made regarding our business practices and remain committed to transparency and customer service.

Lawrencel2001 responded

This is a lie there was never any threat the only threat came from their director of service who threatened to hold my car hostage and charge me daily storage fee if I didn’t pay what they wanted me to pay which was three times the advertised price. I only came there for a service diagnostic which was advertised on their website for $119 and this was confirmed by their service agent Shauna before any work was done but because I chose not to repair my car there they tried to force me to accept a charge of $650 which was three times the advertised price just to tell me what could be wrong with my car. I should be able to take my where I know it’s economical for me not for them. The service agents at this location even laughed at me referring to all the services agents when I tried to reason with them. This left me so distraught and very disrespected to a point it was so embarrassing to stand there in front of other customers. This is a warning to anyone thinking about purchasing a car or planning to do business with this location to avoid this dealership at all cost. Management allows their employees to use these kinds of practices to force you to accept there business tactics. We can go back and forth about this but truth remains just look at their negative reviews. They are trying to hide the real truth behind there business practices. I’m a believer in God and they will be exposed. Just look at the negative reviews on other websites before you go there. Everything that looks good is not good. This dealership lies and uses negative business practices to get your business. I write this review which is not about the money it’s the principle the embarrassment they’ve cause me. We don’t need to do business with these kind of individuals who are only looking to take advantage of their customers in a time of need. I’m a real customer not one of those fake one you try to use to boost your reputation. As far as a resolution they lied again when they said they attempted to contact multiple time. No resolution they think this is just t going to go away but promise you I will expose you until they shut you down. This is the worst dealership I’ve ever experienced. Good luck keeping customers. Here another example of the lies we as customers experience at this dealership. Clay Cooley Nissan of Richardson responded 'Hi Leary this is Angela, one of the managers at Clay Cooley Nissan of Richardson. Thank you for sharing your feedback. We've been trying to reach you to go over your experience. Our $119 diagnostic covered testing the seat heater, and our estimate reflected a damaged seat-heater harness. Per safety guidelines, we don't repair a compromised harness due to fire risk, we only replace it. If you'd like to review the results together or need anything else, please call me at 972-792-5657 or 469-655-6745. I would love to turn this into a better experience for you. Charged me $119 to diagnose a seat heater that was not working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix. $119 to diagnose a seat heater that was not working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix. EMPLOYEES WORKED WITH SHAUNA HARRIS 5.0 REPORT | PRINT Aug 24, 2025 - Clay Cooley Nissan of Richardson responded Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and we would love the chance to make this right. LESS August 14, 2025 Paid $119+ for a “diagnosis” and be lied to. Offered us to pay $570+ for further diagnosis, and $1,800 for a bandaid fix. Laughable. Scammed me out of $119. Will never buy another Nissan for this reason. LESS

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We apologize for your experience, as this is not the level of service or transparency we aim to provide. Your concerns will be reviewed with our team. We’d appreciate the opportunity to speak with you directly. Please contact us at 972-792-5657 or email us at [aduran@comeseeclay.com](mailto:aduran@comeseeclay.com).

Clay Cooley Nissan of Richardson responded

This is Angela, one of the managers at Clay Cooley Nissan of Richardson. I’m sorry to hear about your experience. I’ve tried calling and texting you because I’d really like the opportunity to speak with you directly and address your concerns. Please feel free to call me back at 972-792-5657 when you have a moment. I look forward to speaking with you. Thank you.

Clay Cooley Nissan of Richardson responded

Thank you for the positive feedback! Our team strives to provide exceptional service and make sure our customers are fully satisfied with their purchase. Emily is truly top-notch and we're glad she could assist you in finding the perfect car. Enjoy your new Altima and welcome to the Clay Cooley Nissan Richardson Family!

Clay Cooley Nissan of Richardson responded

Jimmy, thank you for sharing your experience with us. I see that you purchased your vehicle with us a few months ago, and we hope everything has been going well with your ARIYA. We sincerely apologize for any miscommunication regarding the warranty and appreciate you bringing this to our attention. Please know our team is here to support you and assist with any questions or future service needs. 972-792-5657

Clay Cooley Nissan of Richardson responded

Thank you for the wonderful review! We’re so glad to hear Shauna was knowledgeable, helpful, and supportive during your visit. She truly cares about her customers, and we appreciate you recognizing her dedication. We look forward to seeing you again at your next service appointment!

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. We understand your concern and appreciate you sharing this feedback. We will review this internally with our service team to ensure inspection findings are accurate and clearly communicated. Your comments are valuable to us and help us improve our service process.

Clay Cooley Nissan of Richardson responded

Thank you for the kind feedback. We’re glad to hear that Bob was helpful and made your service experience easy and informative. We appreciate you taking the time to share your experience with us and we're looking forward to your next visit!

Clay Cooley Nissan of Richardson responded

Scott, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the pricing, vehicle features, and overall purchase process. This is not the experience we aim to provide. We would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. We will be reaching out to you to discuss this further. Thank you for bringing this to our attention.

Scott Byars responded

I have waited three or four days for Brandon to call me back when I actually bought the car. He never called me back after I went up there and talked to one of the finance people about the warranty. I had some questions to ask him about the warranty I requested three times even left a voicemail for him to call me back. He never called me back. I still do not know what my warranty consist of. It seems to me that after I signed the papers to buy the car I was just forgotten about. No one has called me back Brandon or Marcel has not called me back even though I requested multiple times for them too.

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience. We’re glad to hear that Shauna provided professional and personable service and took the time to clearly explain everything. We also appreciate your comments about our waiting area and amenities. Thank you for choosing us for your service needs, we look forward to continuing to provide you with a positive experience.