Clay Cooley Nissan of Richardson

Customer service is great. Appointment times are kept. Robert was courteous and his estimated time for completion of service was right on. I prefer taking my Maxima to Court Appointment times are kept. Robert was courteous and his estimated time for completion of service was right on. I prefer taking my Maxima to Courtesy Nissan as I trust the work being done by trained Nissan repair techs. The special pricing they offer on some of their services is appreciated. More

Fast! They work faster than in the past. They are professional and try to give you the best price they can manage. Been with them 20 years! I trust the They work faster than in the past. They are professional and try to give you the best price they can manage. Been with them 20 years! I trust them. More

Great oil change and rear brakes for my 2016 Rogue. Robert is the best service advisor! Robert is the best service advisor! More

Had a 10am appointment to evaluate the main window switch in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. Afte in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. After a short while, I got a text stating that a number of services were recommended. I find this tactic to be very irritating. Not a word about the window switch but you found many other things to sell. I told Scott that all I wanted was to get the window fixed. I also told him that I did not want to wait and I would sign up for the shuttle. Big mistake. I'm not going into detail about the driver or the other people waiting for a ride. Just this. A dealership of your size needs at least two shuttles, two drivers and a back up driver. Scott called to tell me that the switch had to be replaced and it had to be ordered because it wasn't in stock. The next morning I was notified that the part was there. I called Scott. He had received the same info. I wanted to come in to get the job done but Scott said that the tech was off that day. I asked about the next day schedule (Thursday). Scott said the tech was off that day also. I asked if there was another tech that could replace a window switch. Scott said that the techs didn't like to finish a job that someone else started. Is this what you call customer service? Hello general manager, hello service manager. I came in Friday and the job got done. I am not blaming Scott or the tech. They are just part of a system that does not function well. More

Akanimoh was my service advisor and he was fantastic! Very friendly, knowledgeable and professional. The service was perfect and completed on time. Great experience at Courtesy Nissan! Very friendly, knowledgeable and professional. The service was perfect and completed on time. Great experience at Courtesy Nissan! More

I received the service I requested without a bunch of upsale. My service advisor was friendly, polite and informative . I was in and out quickly. Nice waiting area too. upsale. My service advisor was friendly, polite and informative . I was in and out quickly. Nice waiting area too. More

Scott was professional and knowledgeable. My questions were answered and he did not pressure me for any repaired that my car needs. My questions were answered and he did not pressure me for any repaired that my car needs. More

The main complain I have is that I received a quote to execute a job (VTC flush) for 303 USD, then a week later I’ve got a coupon for 15% off. I went to the dealer to perform the job and I ended up paying execute a job (VTC flush) for 303 USD, then a week later I’ve got a coupon for 15% off. I went to the dealer to perform the job and I ended up paying 301 USD. So there were some fees added plus taxes that actually eat up the discount. I really dont like when things like this happened, I feel disrespected More

Visited Nissan service center for regular oil service of my two Nissan Rogue and Altima vehicles. It was pleasant visit with service appointments. my two Nissan Rogue and Altima vehicles. It was pleasant visit with service appointments. More

highest honesty and integrity of the team is what is important for me to come back important for me to come back More