Clay Cooley Nissan of Richardson

I had an excellent experience at Courtesy Nissan thanks to my service advisor, Bob. He was incredibly easy to work with, professional, attentive, and genuinely helpful from start to finish. Bob took care o to my service advisor, Bob. He was incredibly easy to work with, professional, attentive, and genuinely helpful from start to finish. Bob took care of all the issues with my vehicle efficiently and kept the entire process smooth and stress-free. It’s rare to find someone who makes car service feel this simple and pleasant. Highly recommend Bob for his top-notch customer service! More

Scott R. was awesome!! He understood my needs and kept me posted on the repairs. was awesome!! He understood my needs and kept me posted on the repairs. More

Robert was friendly and helpful. It was a good experience having him as advisor. He made everything easier for me that day that started as a stressful day. It was a good experience having him as advisor. He made everything easier for me that day that started as a stressful day. More

Rates increased significantly from previous already high rates. This is ridiculously high for work you can get at other mechanics for half the price rates. This is ridiculously high for work you can get at other mechanics for half the price More

Es muy bueno tienen el récord de tu auto y no hay inconvenientes al momento de planear tu siguiente visita inconvenientes al momento de planear tu siguiente visita More

Great service. Great staff. Clean facility with complementary coffee. If you make an early appointment, you don’t have to wait too long. Great staff. Clean facility with complementary coffee. If you make an early appointment, you don’t have to wait too long. More

Work good, speed of service was poor. I had a noon appointment to change the oil and filter checked the car in around 11:55 am. Got the car back around 1:50 pm. I had a noon appointment to change the oil and filter checked the car in around 11:55 am. Got the car back around 1:50 pm. More

I’ve been taking all of my Nissan’s that I’ve owned (3) over quite a few years and have always been pleased. Their service has always been excellent. I’ve dealt with Bob in Service for a good number of ye over quite a few years and have always been pleased. Their service has always been excellent. I’ve dealt with Bob in Service for a good number of years now and he always takes good care of me. More

Awesome service and didn't hesitate to look at an issue and help me out. and help me out. More

Took my car in for a "recall diagnostic" service. Got there around noon on Saturday and was asked to come back on Monday. My service person was good as far as communicating back and forth about quest Got there around noon on Saturday and was asked to come back on Monday. My service person was good as far as communicating back and forth about questions I had. But was not very knowledgeable or maybe was told not to speak about WHAT actually was tested or how it was tested. They gave me around 6-8 recommendations for services that they recommend, mind you I picked up this Rogue 2023 SL in July. Haven't even had it for 5 whole months and they are telling me I need to replace THIS and service THAT. My question then becomes How/Why aren't these pre-owned cars serviced and/or kept in good condition that when sold I've already had to take it in about 4-5 different times.. The gentleman that sold me the car was great! But the service and the condition the vehicle was in was sub par to say the least. I have so many questions and they have no answers for me. Apparently it's MY FAULT the vehicle has so many faults even though I have only owned it since July, which is downright crazy. Wish they would have at least made an effort to reassure me that the recall found no faults or issues going on. They just gave me a print out of the "services" they suggested need to be done for the vehicle. But honestly, I am considering going to a different dealer altogether at this point. I. G. More