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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
452 Reviews
Call Service Center (855) 745-4401

452 Reviews of Clay Cooley Nissan - Service Center

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August 04, 2025

Good customer service everyone was polite I went there for oil change, and I was only there no more than an hour. Good customer service. Everything was done very well. More

by annetteleigh02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Clay Cooley Nissan responded

Hello Annetteleigh02, Thank you for your positive feedback. We're glad to hear that our team provided polite and efficient service during your oil change, and that your visit was completed smoothly within an hour. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Nina Tho mas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 04, 2025

The person Hollis. Byrd it was so nice. So next time I want him to attend me. Too More

by Ceciliaarvizu61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Clay Cooley Nissan responded

Hello Ceciliaarvizu61, Thank you for your kind words about Hollis Byrd. We’re glad to hear you had a positive experience and appreciate your appreciation for his service. We look forward to assisting you again in the future and will do our best to ensure you are attended to promptly. Please don’t hesitate to reach out if you need anything else. Sincerely, Nina Tho mas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 03, 2025

Very professional and kind. Makes appointment process easy. Service staff is great and wait time for service is short. More

by kimsue031559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 04, 2025 -

Clay Cooley Nissan responded

Hello Kimsue031559, Thank you for your kind words and positive feedback. We’re glad to hear that you found our team professional, accommodating, and efficient. Making the appointment process easy and minimizing wait times are priorities for us, and we’re pleased to know you had a great experience. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Tho mas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2025

The service was great. Mr. Lee was patient and wonderful He took out time to really help me that I can understand everything happened to my car and I will be back More

by pmitchelln59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blane Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mauro Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Weinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Clay Cooley Nissan responded

Hello Pmitchelln59, Thank you for your kind words and for acknowledging Mr. Lee’s patience and dedication. We’re glad he was able to help you understand everything about your car’s service. Your satisfaction is our priority, and we look forward to seeing you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2025

On July 14, I had an appointment at 2:30 PM to get my oil changed. I arrived at 2:17 PM and no one came to ask me if I needed any help or assistance. There were people in their little cubicles just sit there More

by ironmike104
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Aug 02, 2025 -

Clay Cooley Nissan responded

Hello Ironmike104, Thank you for sharing your experience. We sincerely apologize for the delay and lack of prompt assistance during your visit. We understand how important timely service is and regret that your experience did not meet our standards. Your feedback helps us improve, and we will address this with our team to ensure better service in the future. We appreciate your patience and hope you’ll give us another opportunity to serve you more efficiently. lay Cooley Nissan

July 29, 2025

Mr. Byrd was excellent! He was there to assist me everytime I brought my car in! More

by Gamedepot2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollis Byrd
Report | Print
Jul 30, 2025 -

Clay Cooley Nissan responded

Hello Gamedepot2001, Thank you for sharing your positive experience. We're glad Mr. Byrd was able to assist you each time you brought your car in and that his service met your expectations. We appreciate your kind words and look forward to continuing to provide you with excellent support in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 28, 2025

Great customer service. Is was fast oil change and they keep you updated with the process. More

by esie1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Osuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bal Suman
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Clay Cooley Nissan responded

Hello Esie1982, Thank you for your positive feedback! We're glad to hear you experienced fast service and appreciated our updates throughout the oil change process. Providing efficient and transparent service is our priority, and we're pleased it met your expectations. We look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 28, 2025

Everything was efficient. And the service advisor was very friendly. And answered all of my questions that needed answered. More

by COLOROFSPRINGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Report | Print
Jul 29, 2025 -

Clay Cooley Nissan responded

Hello Colorofspringe, Thank you for your positive feedback. We're glad to hear that everything was efficient and that our service advisor was friendly and helpful in answering all your questions. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 28, 2025

Good timely well done job Thanks very much satisfied for it too be that late in the afternoon Thanks More

by wfmadison12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph the service person
Report | Print
Jul 30, 2025 -

Clay Cooley Nissan responded

Hello Wfmadison12, Thank you for your kind words and for recognizing our team's effort to deliver a timely and well-done job. We appreciate your satisfaction, especially considering the late afternoon timing. Your feedback motivates us to continue providing quality service. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 25, 2025

I was happy with the service I received. Everyone I encountered was very professional and friendly More

by karen3559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra
Report | Print
Jul 26, 2025 -

Clay Cooley Nissan responded

Hello Karen3559, Thank you for your kind words. We're glad to hear that you were happy with the service and that everyone you encountered was professional and friendly. Your feedback is appreciated and motivates us to maintain our high standards. Please don't hesitate to reach out if you need any further assistance. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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