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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
427 Reviews

428 Reviews of Clay Cooley Nissan - Service Center

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June 16, 2025

Vanessa Ovalle was very pleasant to work with. Her knowledge of the service being performed was very clear More

by opalcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ovalle
Jun 17, 2025 -

Clay Cooley Nissan responded

Hello Opalcol, Thank you for your kind words. We're glad Vanessa was able to assist you with her clear knowledge and pleasant demeanor. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 16, 2025

Very proactive and assertive when visiting in service, of course in my case. Great job More

by busyb9393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Clay Cooley Nissan responded

Hello Busyb9393, Thank you for your positive feedback. We're glad to hear that our team was proactive and assertive during your service visit. We appreciate your recognition of our efforts to provide excellent customer care. If you need further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 14, 2025

The level of work ethic of employees in the service and repair center service at the Clay Cooley Nissan facility, 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 is very good. As with my previous experiences More

by rreed80536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar, Nicholas Torres, Christopher Randle
Jun 16, 2025 -

Clay Cooley Nissan responded

Hello Rreed80536, Thank you for your kind words and for taking the time to share your positive experience. We’re glad to hear that our team, including Leonel Aguilar, Nicholas Torres, and Christopher Randle, provided professional, friendly, and efficient service. Your satisfaction with our workmanship and communication means a lot to us, and we appreciate your continued trust in Clay Cooley Nissan. We look forward to serving you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 11, 2025

They are calling me to trade in a vehicle I don’t own and have never visited their service department. More

by Jim.lemons0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bal Suman
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Clay Cooley Nissan responded

Hello Jim.lemons0, Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused. Please note, we do not have record of any contact regarding a vehicle trade-in from the information provided. We would appreciate the opportunity to clarify and assist you further—please contact our team directly with additional details so we can resolve this issue promptly. Clay Cooley Nissan

June 11, 2025

I had a CVT fluid change and an oil change done with my own oil and filter at this dealership. My 2022 Nissan Rogue Sport uses 4 qt of oil, and I gave them an unopened 5 qt bottle of oil. It's not too big More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Clay Cooley Nissan responded

Hello Johnny, Thank you for sharing your feedback. We're glad to hear you were satisfied with the service, including the tire rotation, multi-point inspection, and vacuuming. We apologize for not returning the remaining 1 quart of your oil, as we strive to provide complete service, and we will address this internally. We appreciate your understanding and your business. If there's anything further we can do to improve your experience, please let us know. Clay Cooley Nissan

June 10, 2025

Kemujika Okere was my service guy and he was very helpful, friendly, and professional. He listened attentively and communicated everything effectively. Service was great and quick. My car was washed More

by SWIRL324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemujika Okere
Jun 12, 2025 -

Clay Cooley Nissan responded

Hello Swirl324, Thank you for your kind words and for being a loyal Nissan customer. We're glad Kemujika provided you with helpful, friendly, and professional service, and that your car looked like new after the wash and vacuum. We appreciate your trust in Clay Cooley and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2025

My servircer was Vanessa Ovalle. She was immaculate! She was patient, kind, diligent and communicative and she is one the best that you have. More

by consuella.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ovalle
Jun 09, 2025 -

Clay Cooley Nissan responded

Hello Consuella.russell, Thank you for sharing your positive experience with Vanessa Ovalle. We are delighted to hear she was patient, kind, diligent, and communicative. We will be sure to pass along your kind words to her. Providing exceptional service is our priority, and it's wonderful to know Vanessa's efforts made a lasting impression. We appreciate your feedback and look forward to serving you again. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2025

KJ was very helpful. I appreciate how he handled my situation. It just took so long to get finished for installation of headlight bulbs, More

by gailturner09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KJ
Jun 09, 2025 -

Clay Cooley Nissan responded

Hello Gailturner09, Thank you for your feedback. We're glad KJ was able to assist you and handle your situation effectively. We apologize for the longer than expected wait time for the headlight bulb installation. Your patience is appreciated, and we will strive to improve our turnaround times to better serve you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2025

Checkout was fast and efficient. Leonel recommended services needed for my vehicle. Customer service was overall satisfactory. More

by carlavanegas16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar
Jun 09, 2025 -

Clay Cooley Nissan responded

Hello Carlavanegas16, Thank you for your positive feedback. We're glad to hear that your checkout was fast and efficient, and that Leonel was able to recommend the necessary services for your vehicle. We strive to provide satisfactory customer service and appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 02, 2025

Courtney did a wonderful job taking care of my issue. Not only that, she went above and beyond with her professionalism and kindness! More

by hosey_james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Jun 06, 2025 -

Clay Cooley Nissan responded

Hello Hosey_james, Thank you for your kind words. We're thrilled to hear that Courtney provided you with professional and caring service, going above and beyond to resolve your issue. Your satisfaction is our top priority, and we appreciate your recognition of her efforts. If you need further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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