Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Clay Cooley Nissan - Service Center

Dallas, TX

4.3
387 Reviews
Call Service Center (855) 745-4401

387 Reviews of Clay Cooley Nissan - Service Center

Sort by
April 14, 2025

Service was good. Personnel was courteous and thorough. Shuttle service brought me home and picked me up when car repairs were completed. Car was washed and looks and More

by lgreuling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair: Jeff, George and Jeremy.
Report | Print
Apr 17, 2025 -

Clay Cooley Nissan responded

Hello Lgreuling, Thank you for your positive feedback! We're delighted to hear that our courteous personnel provided thorough service and that our shuttle service made your experience more convenient. It's wonderful to know that your car looks and runs super after the repairs. We appreciate your support and are glad we could help you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 14, 2025

I had an excellent experience with Clay Cooley Nissan! After being a very loyal Trophy Nissan customer for over 20+ years I needed a change! Jonathan Whitaker took very good care of me and my vehicle from More

by anjelia45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Clay Cooley Nissan responded

Hello Anjelia45, Thank you for sharing your excellent experience with Clay Cooley Nissan! We're thrilled to hear that Jonathan Whitaker provided you with professional and courteous service, making your transition from Trophy Nissan a positive one. We value your loyalty and are excited to be your go-to dealership for all your service needs. We look forward to building a mutually rewarding relationship with you! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 10, 2025

Unprofessional and overall the worse dealership I have ever dealt with. And I wouldn't refer my dog here. More

by ronaldgraves94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blane Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
Report | Print
Apr 11, 2025 -

Clay Cooley Nissan responded

Hello Ronaldgraves94, We sincerely apologize for your experience at our dealership. It’s disappointing to hear that you found our service unprofessional and unsatisfactory. We strive to provide excellent service to all our customers, and it’s clear we fell short in your case. Your feedback is important, and we would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

April 09, 2025

Thanks Jeff for helping me weigh out my options keep up the good customer services.. More

by macquizzal41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Apr 11, 2025 -

Clay Cooley Nissan responded

Hello Macquizzal41, Thank you for your kind words! We're glad to hear that Jeff was able to help you weigh out your options and provide great customer service. We strive to maintain high standards in our support, and it’s wonderful to know that our efforts are appreciated. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 08, 2025

Courtney took great care of me from start to finish when I brought my Rouge Sport in for service last week. Not only was the service timely and professional, Courtney also found that I still had an active More

by rwatchorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Taylor
Report | Print
Apr 10, 2025 -

Clay Cooley Nissan responded

Hello Rwatchorn, Thank you for your wonderful feedback! We’re thrilled to hear that Courtney provided you with exceptional care during your service visit. It's great to know that she was able to inform you about your active service agreements, ensuring your oil change and tire rotation were covered. Our team strives to deliver timely and professional service, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

April 02, 2025

Always great and friendly too. I never mind getting my car serviced here. Fantastic people. More

by DAVIDE.HENSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
Report | Print
Apr 06, 2025 -

Clay Cooley Nissan responded

Hello Davide.hensley, Thank you for your kind words! We're thrilled to hear that you find our team friendly and that you enjoy getting your car serviced with us. Our fantastic staff strives to provide a great experience for all our customers, and it's rewarding to know we've succeeded with you. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 31, 2025

During tire rotation 1 lug nut wasn't tight. A couple years ago studs were stripped by technicuan, had to replace lug nuts and studs on on two rotors. More

by donajms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Apr 04, 2025 -

Clay Cooley Nissan responded

Hello Thank you for sharing your experience with us. We sincerely apologize for the oversight during your tire rotation, where one lug nut was not tightened properly. We understand how concerning this is, especially given your previous experience with stripped studs and lug nuts. Your feedback is invaluable, and we will address this matter with our team to ensure it doesn't happen again. If you have any further issues or concerns, please don't hesitate to reach out directly. Clay Cooley Nissan

March 29, 2025

This was great service this time I didn’t think I was going to be able to get my oil changed because I got there at 5:00 but they took me right on in,and did a great job it didn’t even take long. I was w More

by ellisnola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Whitaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Clay Cooley Nissan responded

Hello Ellisnola, Thank you for your kind words! We're thrilled to hear that you received great service during your recent oil change, especially since you arrived close to closing time. Our team always aims to accommodate our customers and provide efficient service, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 29, 2025

Didn't have to wait too long. The cost of service I had done was a little pricey for my budget but had no choice More

by lizzaymarie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Mar 30, 2025 -

Clay Cooley Nissan responded

Hello Lizzaymarie82, Thank you for your feedback. We're glad to hear that you didn't have to wait too long for your service. We understand that the cost can be a concern, and we strive to provide quality services that meet various budgets. Your input is valuable as we continue to improve our offerings. If you have any specific suggestions or concerns, please feel free to reach out directly. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

March 26, 2025

It is a great dealership and very helpful with the things needed. Great service to the customers More

by armanibay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Mar 28, 2025 -

Clay Cooley Nissan responded

Hello Armanibay22, Thank you for your positive feedback! We’re thrilled to hear that you found our dealership to be great and that our team was helpful in meeting your needs. Providing excellent service to our customers is our top priority, and it’s rewarding to know we made a positive impression. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

1
2
3
...
39