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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
427 Reviews
Call Service Center (855) 745-4401

427 Reviews of Clay Cooley Nissan - Service Center

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May 30, 2025

All the staff is very professional and helpful. Always answering my questions and explaining what needs to be done. More

by ilenemckay49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Ilenemckay49, Thank you for your kind words. We are glad to hear that our staff has been professional and helpful in answering your questions and explaining the necessary steps. Providing excellent service and clear communication is our priority, and we appreciate your positive feedback. If you have any further questions or need assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

Service was awesome my service rep and the team was awesome. I will continue bring my Armada there More

by eldorados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney others in Services department
Report | Print
Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Eldorados, Thank you for your kind words and for trusting us with your Armada. We're thrilled to hear that you had an awesome experience with our team and that you plan to continue bringing your vehicle to us. Customer satisfaction is our top priority, and we look forward to serving you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

The service tech Courtney was wonderful. She always try to attend my issue. The only issue is the lingering smell from the water leak. More

by Gw5448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney in service dept.
Report | Print
Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Gw5448, Thank you for your positive feedback about Courtney. We’re glad she was able to attend to your issues. We apologize for the lingering smell from the water leak and will work to address it promptly. Your satisfaction is important to us, and we appreciate your patience as we resolve this matter. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

Everything was good and the only problem was the technician left my cabin air filter out and I didn’t know if it was mines or where it came from but he put it back and I left More

by marywarren200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Marywarren200, Thank you for your feedback. We’re glad to hear everything was good overall. We apologize for the oversight regarding your cabin air filter. We appreciate you bringing this to our attention, and we will review our procedures to ensure all parts are properly checked and documented in the future. If you have any further concerns or need assistance, please don’t hesitate to contact us. Your satisfaction is important to us, and we hope to serve you better next time. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 28, 2025

Great service! ! Friendly staff and very helpful. My car was taken care of and I appreciate the work More

by Mattj_Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Torres
Report | Print
May 29, 2025 -

Clay Cooley Nissan responded

Hello Mattj_davis, Thank you for your kind words! We're glad to hear you had a great experience with our friendly and helpful staff. It's wonderful to know your car was taken care of to your satisfaction. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 28, 2025

Driver side bird view camera wasn’t working and Leo knew exactly what was wrong with my vehicle, ordered the part for me and send me on my way. Once the part arrived he called me back to get it installed an More

by maurovalle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Clay Cooley Nissan responded

Hello Maurovalle3, Thank you for your positive feedback. We're glad Leo could quickly identify the issue with your bird's eye camera and handle the repair efficiently. We strive to provide prompt and knowledgeable service to get you back on the road as soon as possible. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 27, 2025

Great customer service. Very knowledgeable and professional. Great value and pricing. I will be back for service More

by cambell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodis Matthews, Aaron Hernandez
Report | Print
May 29, 2025 -

Clay Cooley Nissan responded

Hi Cambell,Thank you for your kind words and for recognizing our team's knowledge and professionalism. We're glad you found value in our pricing and service. We look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 26, 2025

BJ who returned after being away for three months returned, GREAT JOB, BJ! Welcome back More

by demetriusdavis972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
Report | Print
May 28, 2025 -

Clay Cooley Nissan responded

Hello Demetriusdavis972, Thank you for your kind words and for welcoming BJ back! We're glad to hear that BJ's return was a great experience. We appreciate your support and look forward to continuing to serve you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 25, 2025

Great customer service throughout the service process. Vanessa is a great service tech. Thank you. More

by latameronj21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ovalle
Report | Print
May 27, 2025 -

Clay Cooley Nissan responded

Hello Latameronj21, Thank you for your kind words. We're delighted to hear that you experienced great customer service throughout the process, and Vanessa is appreciated for her excellent service. We strive to provide our customers with the best experience, and your feedback motivates us to continue delivering quality support. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 23, 2025

The service and staff always do a great job every single time. Fantastic. Thank you. More

by mattjones1478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Torres
Report | Print
May 24, 2025 -

Clay Cooley Nissan responded

Hello Mattjones1478, Thank you for your kind words and for recognizing our team's consistent effort. We truly appreciate your positive feedback and are thrilled to hear that you always have a great experience with us. Our goal is to provide excellent service every time, and your satisfaction means a lot to us. We look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyal ty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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