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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
438 Reviews
Call Service Center (855) 745-4401

438 Reviews of Clay Cooley Nissan - Service Center

Sort by
August 06, 2024

They have a very nice, clean, and comfortable waiting area for you while waiting on your car. The guys are there outside waiting on you when you drop off your car. There’s never a long wait. And when More

by REGINAGFINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Clay Cooley Nissan responded

Hello Reginagfinney, we are so pleased you enjoyed your visit to Clay Cooley Nissan! We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. Thank you for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 04, 2024

Dealership was prompted on my appointment time. Did the service as expected at a decent time. More

by PBAKER78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Pbaker78, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We can't wait to see you again, have a great day. Clay Cooley Nissan

August 04, 2024

Excelente servicio, oportuno y con calidad. Interesados en conocer y satisfacer la necesidad del cliente. More

by FANBALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Fanballes, we are so pleased you enjoyed your visit to Clay Cooley Nissan! We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 04, 2024

When I went to pick up my vehicle my front license plate was bent. Nobody mentioned it and it felt like they were going to let it slide and only fix it if I spoke up about it. Also the vehicle was washed wi More

by RR082D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Rr082d, Thank you for letting us know about your recent visit to Clay Cooley Nissan. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around. Thank you, Clay Cooley Nissan

August 03, 2024

I’d rather deal with a shade tree mechanic than these ppl. The customer service is horrible as well. As soon as I get the chance I’m getting rid of this Nissan and I will NEVER purchase another one More

by LATONYAJOHNSON482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Latonyajohnson482, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 03, 2024

Takes care of their customers. Keeping you informed the whole time the work is being completed. More

by DIANNA.WHITE2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E Torres
Report | Print
Aug 07, 2024 -

Clay Cooley Nissan responded

Hello Dianna.white2015, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy our team could meet your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 02, 2024

I had to go out and find out if my car was ready or not More

by ALICIAPRIM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lines
Report | Print
Aug 04, 2024 -

Clay Cooley Nissan responded

Hello Aliciaprim01, We appreciate you taking the time to leave us this feedback, Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Clay Cooley Nissan

July 31, 2024

I wish someone would’ve gave my car a diagnostic to see why the check engine light was on. It was done in the past while getting an oil change. More

by GMOE004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Gmoe004, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2024

Every aspect of the service was completed in a timely manner and was highly informative. The staff demonstrated utmost respect and were knowledgeable in addressing any inquiries I had. More

by SMITHTONYA1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blane Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Smithtonya1027, reviews like this give us motivation and help us ensure we provide high-quality care. We are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 30, 2024

Wesley was extremely rude . My car was kept ar the dealership dor 4days due to a rear camera issue. No one ever followed up with me to give me an ETA. On the last day, I decided More

by LOISJ130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Loisj130, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

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