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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
422 Reviews
Call Service Center (855) 745-4401

422 Reviews of Clay Cooley Nissan - Service Center

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June 06, 2024

I purchased my vehicle from your dealership. I have had nothing but issues since the purchase. I’ve brought it back twice so your mechanic can fix it. However, it still isn’t fixed. I will never More

by NUPED98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their name.
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Jun 09, 2024 -

Clay Cooley Nissan responded

Nuped98, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

June 05, 2024

Great experience working with the service team. I worked with Frederick. This dealership has great communication. More

by rell1990rell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Rell1990rell, Thank you for your praise and kind comments and this wonderful review about your experience with Fredrick! Your wonderful feedback and rating mean a lot to us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2024

I always receive great service at this Nissan location! The service dept is very courteous, detailed, concerned about my vehicle & helpful with car care! More

by LAJUAN423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, KJ
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Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Lajuan423, we are very happy to have provided you with such a positive experience! It's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 05, 2024

No mutipoint inspection and no courtesy cleaning as it was done in the past. Plus no direct explanation of suggested service. More

by LAJUWOMI4JESUS
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jun 07, 2024 -

Clay Cooley Nissan responded

Hello Lajuwomi4jesus, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope to hear from you. Clay Cooley Nissan

June 02, 2024

My service manager was kind and attentive to my concerns about my vehicle repairs. He kept me up dated until my vehicle was repaired. More

by Lendawson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 05, 2024 -

Clay Cooley Nissan responded

Hello Lendawson33, Thank you for your kind review; we are happy to pass along your comments to the service team here at Clay Cooley Nissan! Your satisfaction is our top priority, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 02, 2024

Friendly staff and able to get in and get out without waiting long. Courtesy car wash. More

by JOSEYJONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 05, 2024 -

Clay Cooley Nissan responded

Hello Joseyjoni, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 01, 2024

With the is review I have mixed feelings about. There are some great people and some not so great. They dont follow up like the ensure you they would. I use to love Clay Cooley, now I am not so sur More

by SATAVIA.WEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalissa
Report | Print
Jun 05, 2024 -

Clay Cooley Nissan responded

Hello Satavia.webb, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope to hear from you soon. Clay Cooley Nissan

May 31, 2024

I appreciate BJ ‘s helpfulness and attention to my cars services! He always finds ways to help me as a customer!! More

by MARSHALLSWEBE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Broderis (BJ) Matthews
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Jun 02, 2024 -

Clay Cooley Nissan responded

Hello Marshallswebe0, We're happy you found BJ to be so supportive during your experience here at Clay Cooley Nissan. Reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2024

Sell man James only care about costumer service into you do the survey and he gets his money. After that he is no longer helpful More

by CARLOS.ANTE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Sheppard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rushing
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May 31, 2024 -

Clay Cooley Nissan responded

Hello Carlos.ante03, We truly appreciate your honest feedback. We are disappointed to learn of your experience here at Clay Cooley Nissan but will take this opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Clay Cooley Nissan

May 29, 2024

Leo provided exceptional customer care to ensure the best quality and service in a customer experience, thank you! More

by Des
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Clay Cooley Nissan responded

Hello Des, We're so glad to hear that Leo was able to go above and beyond your expectations! Thank you so much for this positive 5-star review! Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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