Clay Cooley Nissan - Service Center

Worst Service (to be fair, it has recently improved**) I purchased a new Maxima and had to have Cooley replace my battery 4 times in 3 years. They kept the car 9 days and couldn't find the problem. The o I purchased a new Maxima and had to have Cooley replace my battery 4 times in 3 years. They kept the car 9 days and couldn't find the problem. The only reason I got my car back after 9 days was because I called and asked if it was ready and they said I could come get it but they can't find the problem. They tried to tell me that the reason my AC changed from floor vent to face automatically, the only reason my display shut off, the only reason my dash lights changed on their own....was because the sensors on the dash that determined it was night must be faulty. Yet, they never replaced them, they just kept my car 9 days and did nothing. Three(3) Batteries later, and I replaced the car. I love Nissan, and they make good cars, sometimes cars have problems...but this dealership is VERY poorly run. The sales staff are excellent, why not, their pay depends on it. The service department is horrible...why, because they get paid for repairs...the more they do, the more they make, but they are terrible at repairing your car. One day, while sitting in the service waiting area (averaged 1-2 hours for an oil change), a salesman went person to person, trying to get them to trade in their car and to buy from him. That infuriated me, you NEVER use a captive audience to sell cars...I will NEVER buy from Cooley again...horrible leadership and service. More

Turnaround I purchased my 2014 Nissan Maxima New from Clay. Since the addition of Lionel Valdez, I think the service manager, the level of service increased dra I purchased my 2014 Nissan Maxima New from Clay. Since the addition of Lionel Valdez, I think the service manager, the level of service increased dramatically, from close to nothing to impeccable. Even the attitudes of the other employees I have encountered is totally different and impressive. My last visit for my 5000 mile oil change, the service attendant was warm, funny, and pleasant and Mr. Valdez addressed me by name. This level of impeccable service has added incredible value to me, and I now look forward to my next vehicle purchase from Clay Cooley Nissan. More

Over and above Service Manager I had just bought my 2014 certified pre owned 370Z at another dealer and dropped by Clay Cooley service about a tire light to set up an appointment. I had just bought my 2014 certified pre owned 370Z at another dealer and dropped by Clay Cooley service about a tire light to set up an appointment. They would not hear of me setting an appointment and took the car in right away to reset the light. After getting the car home I detailed it and found a bad window seal and a plastic paint protector that had discolored. I drove back to Clay Cooley and asked them about those items. The service manager Kevin came over and immediately stated " I will order them and give you a call when they come in"...NO HASSELS, NO COMPLAINTS....just "Ill order the parts". Kevin personally called me a few days later to say the parts were in and could I bring the car in (as early as that day). So I took the car over right away, and dropped it off, they even gave me a ride home. When I went back to pick up the car they had even fixed a minor rattle I had mentioned in my first visit (they kept it in the records). I cannot say enough about this service department. I have rarely gotten this kind of service and personal attention from any of my previous dealerships. I have definitely found a home for the servicing of my car. If I could have given Kevin 10 stars that would still not be enough to say how high I rate this service department. More

Fantastic This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional and I would recommend Clay Cooley Nissan Service Department to anyone... Again thanks Mr. Lionel Valdez. Just keep a watch out because I will be referring all of my friends and family who already own Nissans to Service care at Clay Cooley Nissan in Dallas. More

Express Service Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommen Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommend others to come to Clay Cooley Nissan. More

service advisor was excellent Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done and what services I needed on today to keep my Nissan up on its matinees... More

Excellent Service Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i would dread bringing my car in for service, but now i look forward to seeing your smile and getting great customer service. Thank you Clay Cooley for bringing this young man aboard. God Bless Ms. Brown More

Worthwhile and customer satisfaction!! When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely hel When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely helpful. I think it is awesome how he guaranteed me that he can help service my car and I truly appreciate it. Customer service is extremely important because it help build friendly relationships. I am happy that clay cooley has an employee like Lionel Valdez and this is a very reputable dealership. I will tell my family and friends how rewarding my experience has been. Thanks, Mr. Lionel Valdez More

Excellent Customer Service I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he con I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends. More

It was a great experience I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills. He also has a great personality. Thank you, More