Clay Cooley Nissan - Service Center

Service Dept good/Salesmen were vultures My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and d My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and displayed great customer service skills; however, the salesmen invaded the service area like vultures during my first visit. (I guess there weren't any customers up front to harass.) I told the one on my first visit that I was happy with my vehicle and didn't want another car payment at this time. He kept up his sales tactic, so I had to ignore him until he found someone else to bother. During my second visit, another salesman sat near me and started with the pleasantries. I immediately informed him I was not interested in another vehicle and I didn't want to waste his time. I guess he was offended because he got short with me. Borderline rude to be trying to get my business. I knew then the niceness was over. He gave me his 2 cents and got up and left. What kind of salesman was that?! Not good business. More

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone. They show no interest in providing even a hint of customer satisfaction. Stay away! More

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The same tire. I will never recommend Nissan while this problem persists. More

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same problem and they said nothing was wrong the light came back on so I went back again and Chris was so darn rude and defensive. I asked to speak to the manager who happened to be Robbie and he refused to see me. Yet he was able to speak to all these customers who came in after me. Just horrible customer service dont waste your time. More

Mike was quite attentive and polite. He explained what was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). More

Good service, nice people, timely. Like taking my car to the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. More

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind th closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind the cover on the center console. I couldn't get it out no matter what and thought I would have to break the cover. I drove into the maintenance area probably just at closing and the gentleman was so nice and managed to get the card out without damaging the console cover. He was really nice and acted like this was something they handled everyday. I was definitely pleased. More

I have worked with kevin for several years I have always had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has nev had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has never tried to sell me something that is not needed on my vehicle. In fact if their is a repair needed and he thinks it can wait he always leaves the option to have the work done up to me. FYI, if Kevin leaves my service goes with him. More

I wasn't pleased with the wait, but I appreciated Kevin's ethics. He and his team insured my warranty coverage really worked for me. ethics. He and his team insured my warranty coverage really worked for me. More

Upon calling and speaking to Kevin Shutter, I told him what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also ar what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also arranged for me to be put into a loaner vehicle so that I would not be inconvenienced. When I arrived, Joey Martinez quickly attended to me and made sure that I got into the loaner within a matter of minutes of my arrival. Joey kept me apprised of the status of my vehicle throughout the entire process and made sure that I was okay with everything. This was a great experience that went very smoothly! More