Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Clay Cooley Nissan - Service Center

Dallas, TX

4.3
387 Reviews
Call Service Center (855) 745-4401

387 Reviews of Clay Cooley Nissan - Service Center

Sort by
January 20, 2025

Work was fast and employeee was knowledgeable and friendly. Communication between service center was easy and they notified me of any recommended work. More

by luismares18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
Report | Print
Jan 22, 2025 -

Clay Cooley Nissan responded

Hello Luismares18, Thank you for your positive feedback! We're thrilled to hear that our employee was knowledgeable and friendly, and that you found communication with our service center easy. We're committed to providing prompt service and keeping our customers informed about any recommended work. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 20, 2025

I didn’t wait long enough. Customer service was great Leo did an excellent job. He broke everything down for me . More

by jwarren3544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Jwarren3544, Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service, and we'll be sure to pass your compliments on to Leo for his excellent job in breaking everything down for you. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If there's anything else we can assist you with, please let us know! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 19, 2025

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Pickering, Justin Lines, Shane Holcomb
Report | Print
Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

January 18, 2025

The dealership was great they picked up my car and delivered it back to me fully repaired in 2 days I am so grateful one bad thing was the cost for the repairs lol but ok it's fixed. More

by elbertdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Advisor , Shane Holcomb
Report | Print
Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Elbertdallas, Thank you for your feedback! We're thrilled to hear that you found our service great and appreciated the quick turnaround on your car repairs. We strive to provide efficient service, including pickup and delivery, so it’s wonderful to know you were satisfied with that aspect. We understand that repair costs can be a concern, and we appreciate your understanding. Your gratitude means a lot to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 17, 2025

Mr. Torres was very helpful and got in and out quick. Quicker than I expected! More

by palacioreina34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Report | Print
Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Palacioreina34, Thank you for your feedback! We're thrilled to hear that Mr. Torres was very helpful and that your experience was quicker than expected. We strive to provide efficient service, and it's great to know we met your needs. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 10, 2025

Casi tres horas de espera, me entregaron mi camioneta sucia, necesitaba que me remplazaran una llave 🔑 que se me quebró y me dijeron que no la tenían que regresara luego 😠y ya van dos veces que pido la More

by ccervantes214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Ccervantes214, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Entendemos que tres horas de espera son inaceptables y que recibir su camioneta sucia es frustrante. También nos disculpamos por la falta de disponibilidad de la llave que solicitó; entendemos que esta es una necesidad importante y estamos trabajando para resolver este problema. Agradecemos su paciencia y le invitamos a contactarnos directamente para abordar sus inquietudes y encontrar una solución adecuada. Clay Cooley Nissan

January 09, 2025

Greater service and wait time was as promised. Service rep has very professional and knowledgeable More

by redluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Redluis, Thank you for your positive feedback! We're thrilled to hear that our service met your expectations regarding wait time and that our representative provided knowledgeable assistance. We strive to offer professional service and appreciate your recognition of our team's efforts. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Fast, friendly and through service. I would highly recommend this dealership for my service needs. More

by Skippertribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Skippertribe, Thank you for your kind words! We're thrilled to hear that you found our service fast, friendly, and thorough. Your recommendation means a lot to us, and we are committed to providing excellent service for all your needs. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 08, 2025

Lacks professionalism lacks the ability to properly repair my vehicle. My truck has been in the shop for the same thing over a year every two months. I’m having to bring it back totally disappointed wi More

by mmsmith68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Pickering
Report | Print
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Mmsmith68, We sincerely apologize for your experience and understand your frustration with the ongoing repairs to your truck. It is unacceptable that you have had to return so frequently and have not received a response from management. We take your concerns seriously and are committed to improving our service. Please reach out to us directly at [contact information] so we can address your situation promptly and ensure a resolution. Thank you for bringing this to our attention. Clay Cooley Nissan

January 06, 2025

Service was good. Long wait and no response from service advisor. Would be great to have better communication More

by zeta77etsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Jan 07, 2025 -

Clay Cooley Nissan responded

Hello Zeta77etsu, Thank you for your feedback. We're glad to hear that you found our service good, but we regret the long wait and lack of communication from your service advisor. We understand how important timely updates are, and we are committed to improving in this area. Your insights will help us enhance our communication with customers. We appreciate your patience and hope to provide a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

1
...
8
9
10
...
39