Clay Cooley Volkswagen Of Richardson - Service Center

In short…. Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and B Vehicle was brought into Clay Cooley dealership 1/31/25 with engine light on and left 2/18/25 with the engine light still on. The managers Aaron and Brandon must have received the same training because both were very rude and unprofessional in the same manner verbatim (especially Brandon Hill) when attempting to speak to them. There’s a lot more that could be said, but it would be a waste of time right now Learn how to speak to your customers. The “ONLY” good experience with this dealership was the service provider Alex. More

Staff was super friendly and helpful My advisor DJ was so great. Always very professional. great. Always very professional. More

I had tires mounted by CnM tire shop they didn’t do a good job twice so I came here and it was done correctly the first time , so greatful good job twice so I came here and it was done correctly the first time , so greatful More

Drop off and pick up super fast as usual, great service from the staff. The shuttle was very helpful. from the staff. The shuttle was very helpful. More

Excellent service. I was very pleased with the new facility and the customer service I was provided. I was very pleased with the new facility and the customer service I was provided. More

When I left I had a bump on my tire so I believe nobody did the inspection on my car. If that was missed did the inspection on my car. If that was missed More

First time there and it was a great experience! Definitely will be going back again Definitely will be going back again More

DJ is the MVP GOAT! ! Always goes above and beyond to ensure issues are addressed to completion. I have peace of mind knowing my car is in excellent care...thank you!! ! Always goes above and beyond to ensure issues are addressed to completion. I have peace of mind knowing my car is in excellent care...thank you!! More

The dealership told me I needed an oil change when I still had 2,000 more miles. Also, told me I need a coolant flush, even though I just had one less than 2 Yara ago. Essentially just tried to upsell m still had 2,000 more miles. Also, told me I need a coolant flush, even though I just had one less than 2 Yara ago. Essentially just tried to upsell me on everything. (I recognize this is not surprising since they are a dealership.) Dishonest and not trustworthy is how I would brand this dealership. More

I've been very impressed with the service I've received for my older VW. Friendly professional staff. Maintenance and repairs completed on time. for my older VW. Friendly professional staff. Maintenance and repairs completed on time. More