Shop them first, shop them last, either way, they'll make you pay!
I had possibly the worst sales experience of my life here. Their sales culture is predatory and horrible. Don't waste your time or money.
I stopped in because I'm a returning VW driver who wanted to upgrade to an SUV, and had sort of settled on the Tiguan. The test drive was actually pretty good. The salesman did a bad job of reading me and kept going on with his own little pre-planned speeches without really listening to me, but was overall pleasant and knew his stuff. The car itself felt like a natural upgrade from my Jetta and drives very similarly with a lot more power. However, I made the mistake of saying that, because the salesman clearly thought he had the sale in the bag and tried to screw me over.
Long story short, they asked me what I was looking to pay, evaluated my car for trade-in, took forever to crunch the numbers (because the salesman was taking a personal call) and came back at 266% of the price I told them. I understand how the game is played and they have to make money, but there is a BIG difference between $300 and $800, and they made little effort to work with me. Essentially they wanted to milk me for every cent without even trying to please the customer. After about 5 rounds of back and forth and they refused to come much closer, I walked out. However, they still had my keys from evaluating my car for trade-in, and REFUSED TO GIVE THEM TO ME. That's right, they HELD MY CAR HOSTAGE so the manager could come out and brow-beat me for another 15 minutes. I finally got them to give me my keys back and high-tailed it out of there.
The best part is that they had a trainee shadowing the salesman. When he went off to make his personal call...I mean, crunch some numbers, the trainee told me that he didn't like their sales culture, that the managers were a bunch of jerks and vultures and that he had an interview next week and is likely leaving them. Way to instill confidence in the customer, genius. And then when my partner and I walked outside to look at the vehicle again and talk, he didn't even give us 15 seconds before following us out and hovering. We walked back inside, he followed again, and I had to angrily ask him to give us some space because he can't take a hint. If he weren't already leaving or if I thought they actually cared about improving their sales culture, I'd call tomorrow and tell them to fire him.
Either way, don't waste your time and money on these con artists. They WILL try to scam you. Stay away!