Clay Cooley Volkswagen Of Richardson - Service Center

This was, by far, the easiest, smoothest most hassle-free service experience…EVER! The service team was attentive, courteous and treated me with respect. Congratulations on your new facility! service experience…EVER! The service team was attentive, courteous and treated me with respect. Congratulations on your new facility! More

To be clear, my rating here is with respect to the purchase of my 2024 Atlas Cross Sport. Where to start? On June 20th, I brought my 2019 Tiguan in for trade and purchased a 2024 Atlas Cross Sport. purchase of my 2024 Atlas Cross Sport. Where to start? On June 20th, I brought my 2019 Tiguan in for trade and purchased a 2024 Atlas Cross Sport. The car I was buying was at another dealership and had to be retrieved so I had to come back the next day to get it. During the sales negotiation, I kept asking why I wasn't able to get better than a rate of 4.9% and the sales guy could only point to a laminated chart - he was not able to explain the special you all had going on. I had to learn about it from Finance the next day when I returned to pick up the new car and sign the paperwork. After Finance explained it, the situation made sense to me, but Sales should know how to explain it as well. Also, at this time, there was something related to dealer system(s) being hacked across the country so my contract had to be manually updated, and I was told I would eventually have to participate in a zoom call to virtually sign some of the remaining documents needed. I was told I would be contacted for this. I left with my new car the afternoon of 6/21 and headed home. Eventually, after about a month, I noticed I hadn't received anything in the mail, nor any phone calls from the dealership. I called and spoke with Finance, and they told me it was just the backlog from the system being hacked and VW was reviewing everything by hand and no other documents were needed. I was told they'd follow up as I had to keep making payments on the Tiguan I no longer owned. Never heard back. Called again, sometime around the start of August and Finance actually acted shocked over the phone to hear the Tiguan hadn't been paid off and, again, I was told they'd follow up. Again, I never heard anything. Finally, on August 15, called back as now, my paper plates were set to expire in the next five days. I was told there would be additional follow up and that I could come get new paper plates. I confirmed I would be there over the next two days to get the extended paper plates and even asked if I would have an answer as to why the Tiguan was still not paid off (by now, had to pay July and August - on a car I no longer owned). I showed up at the dealership the afternoon of 8/16, waited 30 minutes before a man named Eddie (don't have his last name) asked to help me. I explained why I was there, and he took my driver's license to check on things. Thirty minutes later, I stood up and demanded to speak with the general manager, who was not there - no surprise. (Incidentally, each time I called before, I asked to speak to the general manager or second in charge, even left a voicemail once with no call back) Eddie quickly showed back up with my driver's license and advised my plates were being printed. I began speaking with Eddie about everything I had been through, how I was having to pay for a car I no longer owned and even told him how I was lied to when I bought the Tiguan 5 years before. Eddie told me he was new, gave me his number, and assured me he would handle things. I got my paper plates and left. However, after leaving the dealership that afternoon, I realized I still didn't have an answer about the Tiguan payoff. I called Eddie, and he advised me he just found out it had never been processed so he was having it taken care of and by Tuesday - 2 business days later - all was good. The Tiguan was paid off and my account in VW was set up so I could start making payments on the 2024 Atlas Cross Sport. I'm now waiting for my actual plates, and I've been going back and forth with Eddie, and it seems as if I'm back where CC does not value clear communicate as a pillar of quality customer service. It's difficult to get timely responses from him. I have no doubt I'll get my plates so I'm not too worried there. But this much, I promise you...I won't buy so much as a tricycle from CC Richardson. Thank you for your time. More

You guys forgot to finish the repair on the wiper assembly. I saw there was a loose wire hanging underneath the steering wheel with a attached sensor on it. assembly. I saw there was a loose wire hanging underneath the steering wheel with a attached sensor on it. More

A clean, comfortable environment with professional sales and services that provided a really nice, overall,experience. and services that provided a really nice, overall,experience. More

Great service, on time, the team was attentive to getting the job done as best as possible the job done as best as possible More

Great service, always good to work with! Service team goes above and beyond to help me. Service team goes above and beyond to help me. More

Worked with me to secure a deal and gave me top dollar for my car. for my car. More

I recently purchased a 2024 Volkswagen ID. 4 from Clay Cooley Volkswagen in Richardson, TX, and the experience was outstanding. J, my salesperson, did an exceptional job understanding my needs 4 from Clay Cooley Volkswagen in Richardson, TX, and the experience was outstanding. J, my salesperson, did an exceptional job understanding my needs and worked closely with me to ensure I got a vehicle that fit within my budget. The entire staff, from sales to finance, was well-mannered, respectful, and never pressured me into making a decision I wasn't comfortable with. They did a remarkable job earning my trust and business. I highly recommend Clay Cooley Volkswagen for anyone in the market for a new vehicle! More

Great service. Jay was very helpful and he was able to help me find the exact car I wanted! Jay was very helpful and he was able to help me find the exact car I wanted! More

KJ is ah mazing! Would recommend him to anyone! It's the people who make it worthwile and valuable! Would recommend him to anyone! It's the people who make it worthwile and valuable! More