Clay Cooley Volkswagen Of Richardson - Service Center

I understand that during construction, delays and chaos can happen. Yet, take that into consideration for your customers who make an 11am appointment. I showed up at 1040, checked in, and they didn't give can happen. Yet, take that into consideration for your customers who make an 11am appointment. I showed up at 1040, checked in, and they didn't give me my car back till 2:15pm. It shouldn't take 3.5 hours for just an oil change. They discounted my bill $15 to offset my inconvenience, which was nice of them, but not worth that much of my time. I hope they get better at scheduling when the new shop opens. No one should have to wait longer than 1 hour for an oil change. I can go to another place and get it done cheaper and faster if that's the case, though I would prefer OEM. More

Very professional and friendly service, looked after fantastically. Rachel Anderson is hands down the best service consultant I have ever dealt with fantastically. Rachel Anderson is hands down the best service consultant I have ever dealt with More

The service is always top notch. Employee DJ Ahmed is professional and listens to the customer and addresses the issues with the vehicle. DJ Ahmed has been my service representativ Employee DJ Ahmed is professional and listens to the customer and addresses the issues with the vehicle. DJ Ahmed has been my service representative for several years. He is professional, courteous and provide EXCELLENT service. He should get a raise. More

I was very pleased with how quick I was able to get my car in and out for an inspection! Great service department! car in and out for an inspection! Great service department! More

Kari Hill is the best service advisor I’ve ever worked with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me an with. I’ve been coming to this location for over 20 years and she is the first and only I’ve worked with that I truly feel like she cares about me and my car issues and trying to get a resolution. She is an asset to the company and you should do everything you n to keep her there. She is the type of person I would follow to other dealerships to continue working with as I trust her. More

Everything was good. KJ is the best advisor. He keeps me informed on any updates as my car gets repaired. KJ is the best advisor. He keeps me informed on any updates as my car gets repaired. More

KJ took special care getting my car in for repair. He kept me informed through the process, and even had car washed when I picked it up! He kept me informed through the process, and even had car washed when I picked it up! More

My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More

Great service advisor! Very professional and dedicated! Looking forward to the new service center opening! Very professional and dedicated! Looking forward to the new service center opening! More

Kaseen's customer service was outstanding. He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! More