Clay Cooley Volkswagen Of Richardson - Service Center

Kaseen's customer service was outstanding. He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! More

Although people were very nice and helpful, I did not expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could deci expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could decide if I wanted to pay the fee or look for an alternate way of payment, especially since the company started this policy 2 or 3 days before my visit to the dealer. More

As always the team went above and beyond to help with my service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not needed. He explains what needs to be done and why and that makes me feel good. Thank you! More

DJ was amazing, he gave me the best advice for my vehicle. Love his work vehicle. Love his work More

Always a good experience at Clay Cooley VW. The Service Team is great at their job. The Service Team is great at their job. More

Long wait to drop off my car. I can't wait for the new service center to open. I can't wait for the new service center to open. More

DJ is the man. He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thoroug He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thorough and the service department had my car delivered to me before I got off work. A perfect assist if things were going to go wrong that day. Thanks, DJ. My only quibble is with the 3% credit card use fee. It's not like things aren't expensive enough, the dealership tacked on 3% for using a credit card. I bought the card through Clay Cooley VW, all of my service has been with them, and then out of nowhere, an extra 3%. Still rubs me the wrong way. More

I was sold a lemon paid $700 to get fixed same problem service no help service no help More

Great service. Thanks DJ and the staff, including the shuttle driver. Will be back again. Thanks DJ and the staff, including the shuttle driver. Will be back again. More

Attentive to customer concerns as well as great communication. Better than park city VW in my view. communication. Better than park city VW in my view. More