Clay Cooley Volkswagen Of Richardson - Service Center

Been going here for some time now to receive serving on my vehicle. I always appreciate the customer service and transparency from the staff here, especially from the service advisor, KJ. My vehicle drives my vehicle. I always appreciate the customer service and transparency from the staff here, especially from the service advisor, KJ. My vehicle drives like-new again, and I appreciate it! More

Alex was my service advisor (and was for previous visits). He was thorough and efficient. He explained all issues and repair options in detail. He was great to work with. visits). He was thorough and efficient. He explained all issues and repair options in detail. He was great to work with. More

I was told that they had to jump my car in order to do a simply oil change, which was odd to me considering I’ve never one had an issue with my car starting. When I went to pick up my car, KJ only acknowled simply oil change, which was odd to me considering I’ve never one had an issue with my car starting. When I went to pick up my car, KJ only acknowledged long enough to tell me another agent would be checking me out even though they we literally almost ran into each other when he was coming out the same door I was going in. I took it to two different ACTUAL mechanics who both told me that my battery is running 93% capacity and it’s at least six a year before a new battery should even be considered. Surprise surprise, the Stealer-ship lies again! More

Always the BEST experience at Clay Cooley VW service and sales, very helpful every time sales, very helpful every time More

It was a great experience! Kari Hill was amazing! She was super friendly, efficient and communicated with me throughout the entire process. 5-star customer service! I will abso Kari Hill was amazing! She was super friendly, efficient and communicated with me throughout the entire process. 5-star customer service! I will absolutely be back with any further VW service needs. More

On the fence. Employee backed another car into mine not a minute after I arrived. No damage to the car, and staff were appropriately contrite, but that's not a gre Employee backed another car into mine not a minute after I arrived. No damage to the car, and staff were appropriately contrite, but that's not a great start when trying a place out for the first time. Got a call from a salesperson not two hours after leaving trying to get me to buy a new vehicle. All in all, not a strong initial showing and I'm unlikely to return. More

JD was my advisor and kept me informed as to the process of my auto. Very professional and knowledgeable. of my auto. Very professional and knowledgeable. More

Always very helpful, especially Alex Treber. I appreciated getting timely updates on the progress of my car repair. I appreciated getting timely updates on the progress of my car repair. More

Excellent communication and service! Kari helped me get my car in for a free first oil change, a cheap tire rotation, and even an open recall service I didn’t realize I needed. She also Kari helped me get my car in for a free first oil change, a cheap tire rotation, and even an open recall service I didn’t realize I needed. She also took care of setting up a second service appointment to fix a small issue/to install a part covered by the warranty. More

Great customer service. Stayed in contact with me about what was going on step by step. Stayed in contact with me about what was going on step by step. More