Clay Cooley Volkswagen Of Richardson - Service Center

Everyone with car trouble hopes to find a car shop they trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve a trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve always relied friends and relatives for references for the best ‘neighborhood’ mechanic, because their labor is typically HALF of what a dealer will charge and they NEVER treat you like you’re ‘just another number’ in the assembly line. But my confidence in Dealership Service Centers was COMPLETELY restored when I stumbled into AutoNation Volkswagen in Richardson and met Pete Nicholson and his service manager – Steve Mulholland. I have since been back three times over the years to service my 2006 Jetta, and time and time again these guys continue to blow me away. Not only is their customer service ‘over-the-top’, our family mechanic of 10 years couldn’t even match their prices… ok, ONCE when I needed repairs they were $45 dollars higher than our family mechanic, but in fairness, our mechanic said in order to beat AutoNation’s bid, he would have to use “aftermarket parts.” I love Eddie, and my family still uses him for their Hondas & Toyota, but I figured if the DEALER is only $45-$50 more and I’m getting ‘Volkswagen’ parts installed by ‘Volkswagen’ certified mechanics – it was worth the difference! It’s important to remember you're not just paying for the cost of the parts and the time it takes to install them, you're also paying for the technical expertise of the technician. The last time I went to AutoNation was 3 weeks ago, because my air-conditioner quit working. I thought it was the compressor or blower fan, but it was far worse. I needed new belts; new hoses, a new Air-conditioning control switch and the mount that held the radiator had broken lose. I checked around, and the best price I could find was nearly $1,600 – my family just didn’t have it. Pete and Steve knew my family and I were financially challenged that particular month, but refused to let me drive around in the Texas Heat without air-conditioning. The shop was slammed at the time and they needed to run a full diagnostic on my vehicle. They told me they would need me to leave the car for a few days. Even though they had an Enterprise Rent-a-Car next door, they gave me a Demo to drive for the 10 plus days they had it in the shop, which save my family hundreds of dollars in rent-a-car charges. But the icing on the cake, was they were able to do the repairs for just under $1,100!! If you have a Volkswagen, take it to AutoNation and ask for Pete Nicholson, then go inside the Service Center lobby and shake hands with the Service Manager, Steve Mulholland. His door is ALWAYS open and they are the nicest and most professional ‘neighborhood’ mechanics you’ll ever meet – it just so happens they work in a ‘Dealership.’ My name is Bart Hermer and I am an AutoNation Customer for life. More

Frank Brown was great when I brought in my VW CC for service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. More

On July 29, 2013 I took my 06 Jetta in because it had a hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it was not an emergency and when the hole got big enough a light would come on in the dash panel and it would be time to get it fixed.. the price would be approx. $1150.00. On about Aug 13 I received a call from Jim Wilson who said he was with AutoNation and he had worked a special for me to get my car fixed for $658.00 plus tax and that it would take approx. 2 hours. I took the vehicle into the dealer on Aug 20th. at 10:30am at 1:30pm I ask if my car was about fixed and was told by Mr. King that it would be about 2 more hours. Mr. King also said Mr. Wilson did not know how many hours this would take. I received my carat 4pm and the work order said: "Removed and replaced EGR Cooler test drove vehicle after repairs. MIL was caused by intake flap motor Tech set basic settings on it. it may need intake flap motor. I left the dealership and on the way home the light came on again on the dash. I returned to the dealer at 4:30 and was then told the intake flap motor needed to be replaced which was done at a reduced cost of $264.47 by Mr. King. I left the car and was given a car to drive home. when I picked my car up the next morning at 11am it was so hot that I could not touch anything inside. I thought the heated seats had been left on. I have never been in a vehicle so hot. I find it very strange that I was told when the light comes on in the dash it will be necessary to get it fixed and the intake flap motor not fixed at that time. I do not fill I can completely trust what your mechanics tell me. Curtis B Clements More

While this visit was just "routine service", the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would do but, most importantly to me, gave me a good time estimate of "how long it would take" giving me the information to make decisions about when to do the work and whether or not to wait onsite. The work was completed on time with particular attention to several issues I raised before the service. The car was clean when presented to me and the "next service" steps were also explained. More

Jessica Raimo was my service advisor at the time of my visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car bac visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car back to me in record time, very fast, efficient and back on the road! Thank you Jessica for taking care of me (and my bug) we love you! Take care! More

I moved from California and had been taking my car to the same dealership since I bought it. The service was exceptional there and I was concerned about finding a place in the DFW area. I initially to my car same dealership since I bought it. The service was exceptional there and I was concerned about finding a place in the DFW area. I initially to my car to AutoNation Park Cities off of Lemmon and I would NEVER go there again. The first time I took my car it was for an issue which Park Cities had attempted to fix three times and charged me every time they got it wrong. Everyone was very nice, professional and considerate of my time and the money I had already spent at a separate dealership. I've been at least six or seven times since my first time a couple of years ago and every time, the experience has been consistent. You will definitely feel that they care that you know you are on the road in a safe and reliable vehicle. They always ensure you have transportation to and from the service as well as while your car is being serviced. They have always been professional and courteous. I have never felt overcharged and they have always been upfront and clear on all charges prior to any work being done. Additionally (and I have had a good amount of work done on my car) they have always managed to stay within the initial estimate. Nothing worse than being told that the car will be $500 then two to three calls later you end up picking up your car and paying $1200. I would and have referred people to this dealership and would continue to do so. More

I bought a used Honda & extended warranty at another AutoNation dealership farther from my home. I was told to take it here for oil changes since it was the AutoNation dealership nearest my home. When I AutoNation dealership farther from my home. I was told to take it here for oil changes since it was the AutoNation dealership nearest my home. When I called for an appointment I was asked to be there in an hour. When I arrived Jessica greeted me & said it would take a little longer since I had a Honda & they would have to get my parts. She said I should have called a day before! I explained that I had called & been told to come now. I asked how long & she said an hour. I'd already dropped what I was doing & driven there, so I said I'd wait. Over 2 hours later my car was finally ready. I should have asked the price in advance. I didn't expect an oil change to cost $100.94. That included a free tire rotation & car wash. Discount Tire would have rotated my tires free. (Yes, even though I didn't buy them there I've been a good customer for years & they'll take care of me.) I could have taken care of the car wash at Star Car Wash myself for $5 or paid $15 & had it done for me. I felt I was held up, but my mistake for not asking the price in advance. Then after I left I discovered they didn't reset my oil life feature, oil was spilled all over under my hood, & according to my receipt the wrong oil was used! My son did some checking & found out that my first oil change with my warranty was supposed to be free. (They had pulled up my warranty information & should have known.) He went back with me and got the other issues taken care of. The service manager was very nice & did get the problems corrected. He explained that they are a Volkswagen dealership and aren't equipped to take care of Hondas. Why didn't they just tell me that to start with? I would have gone elsewhere. So I wouldn't recommend anyone go there for service with a car other than a Volkswagen. More

I purchased a new VW Toureg from this dealership. The purchase experience was great. I love the car. I was treated very well. Service after the sale was weak. They never called me to let me know the part purchase experience was great. I love the car. I was treated very well. Service after the sale was weak. They never called me to let me know the part was in or not so when its the day that my appointment was scheduled, I call and they dont know anything about it. I talked to 3 different people and every time i have to repeat my story and what i need. This was frustrating to me because I live an hour away from this dealership and I blocked off my day to bring the car in and when its time, they don't know anything about my appointment or the reason for it. When I was there the first time they needed to inspect the car, everyone seemed so busy and out of order. They seemed rushed and running around and 3 people I spoke to, although i had to tell them all the same thing, none of them seemed to have time to listen to me. Of course they will not know what I am here for the second time, because the first time they were all too busy to take the time to listen to me, care for my concern, and appreciate my appointment and the fact I came to service my car at their location. I dont want to single out one person in the service department, because it seemed like a culture of busy flustered workers.. perhaps 3 very busy people all ask if I had been helped but no one really helped me. Oh and before leaving they ask me to give them a good score on their email survey, which I did last time. More